06-12-2019 02:32 AM
Learn how to achieve success with Microsoft Dynamics 360 for Customer Service components. This session focuses on CSH+(spell out), Unified Service Desk (USD), and Channel Integrated Framework (CIF); who is leveraging these, what is the impact, and best practices. Lastly, this session covers Microsoft's roadmap and vision for these components.
Other resources: https://medius.studios.ms/video/asset/PPT/MBAS19-BRK4000