06-27-2019 02:42 AM
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After the case resolution customer get survey form (microsoft formpro). customer submit the feedback how to store the response in Case satisfication field or else we to publish the reports into the customer analyst report given below section. Kindly help me on this. we have followed the below article. only the agent CSAT field reports is empty
https://docs.microsoft.com/en-us/dynamics365/customer-service/configure-customer-service-analytics-d... I have tired the below custom flow.