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Eben98
Advocate II
Advocate II

AI Builder : Form Processing Error in PDF

Hi all,

 

I have tried to do form processing in AI Builder, But when I uploaded my pdf I got this error. 

Fields could not be loaded for this document. Try again. If the error persists,learn more about common issues and resolutions​.
Retry
 
 
My pdf was 70 pages long.   But my other pdf had 6 to 25 pages.
pa error.PNG
 
Can anyone help me out here?
Thanks in Advance.
 
Best Regards,
Eben.
1 ACCEPTED SOLUTION

Accepted Solutions
JoeF-MSFT
Power Apps
Power Apps

Hi @Eben98 ,

 

Thanks for posting this question.

 

Do you need to extract fields from all the 70 pages or just from a few pages? If not for the 70 pages, I would recommend to split the PDF and upload for training only the pages from the doc where you need to extract information.

Hope this helps. 

View solution in original post

7 REPLIES 7
JoeF-MSFT
Power Apps
Power Apps

Hi @Eben98 ,

 

Thanks for posting this question.

 

Do you need to extract fields from all the 70 pages or just from a few pages? If not for the 70 pages, I would recommend to split the PDF and upload for training only the pages from the doc where you need to extract information.

Hope this helps. 

Hi @JoeF-MSFT ,

 

Next, I am planning to do that. But the pdf I uploaded satisfies the given requirements.

 

Form processing works on input documents that meet the following requirements:

  • JPG, PNG, or PDF format (text or scanned). Text-embedded PDFs are better, because there won't be any errors in character extraction and location.
  • If your PDFs are password-locked, you must remove the lock before submitting them.
  • The combined file size of the documents used for training per collection must not exceed 50 MB, and PDF documents shouldn't have more than 500 pages.
  • For images, dimensions must be between 530 × 100 and 4200 × 4200 pixels.
  • For PDF files, dimensions must be at most 17 x 17 inches, corresponding to Legal or A3 paper sizes and smaller.
  • If scanned from paper documents, scans should be high-quality images.
  • Must use the Latin alphabet (English characters).

 

I am wondering why the Ai builder didn't detect that particular pdf.

 

Best Wishes,

Eben.

ADP5
Helper I
Helper I

Hi, I'm currently facing the exact same issue/error. Did splitting up the documents and uploading only the pages containing the required information work? Or did you find another solution?

luan_eike
Frequent Visitor

Hi, @JoeF-MSFT !

I get the same error. 
I'm testing in different accounts and different models. My license was updated Monday.

My PDF has only 4 pages, the problem continues on new models. I can't train anything.

 

luan_eike_0-1684937533876.png

 

This print is a new model created today with 5 PDFs for training.

User78
New Member

Me too, i get the same error, when i try to teach AIBilder. I added in existant model 6 new collections by 5 documents in each (1 page-document) 

JoeF-MSFT
Power Apps
Power Apps

Hi everyone - thanks for the heads up. We're aware of an issue that is causing this and and our team is actively engaged in resolving it. Apologies for the inconvenience caused!

JoeF-MSFT
Power Apps
Power Apps

The issue is now resolved. Apologies again for the inconvenience. Do let us know if you're still facing issues. 

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