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Helper II
Helper II

AI Builder says its disabled but it is enabled

I created a new environment with a new database. I have AI Builder set to enabled. However it still comes up as disabled. Can anyone help?

Community Support
Community Support

Hi @MaxWendorff ,

Which region does your current PowerApps Environment connect to?


Based on the issue that you mentioned, I have made a test on my side, and don't have the issue that you mentioned. Please check if you have enabled the "AI Builder preview models" option for proper Environment in Power Platform Admin Center.


In addition, also please make sure your current Environment is bind to supported region for AI Builder feature. Supported regions for AI Builder, please refer to the following article:


Also please check if you have been assigned with proper Security Role for accessing AI Builder functionality. Please check the following article for more details:


Best regards,

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Not applicable

Hi !

I have the same problem... The instance is installl with the Europe region, but I get this message.

At the configuration, the models are enabled. 

I installed the trial version last friday and I was managed to used and import a Business card for a Lead on Dynamics. On Monday I couldn´t access AI Builder anymore.

The instance is installed for a Dynamics 365, 9.0 version.



Power Apps
Power Apps



@MaxWendorff , @Anonymous Thanks for reporting this. The issue should be fixed now. Let us know if you still encounter the problem. 




Not applicable

Hi !

It was fixed !!


Frequent Visitor

We have the same problem, tried to fix it with disabling AI Builder in the environment and reenable it, but didn't work any ideas what I could else do to get it fixed?


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