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AMA: Question for everyone: how are you using AI Builder? 🙋‍♂️

Hi everyone - welcome to the AMA! Have you tried AI Builder already? What AI model have you used? For what use case?

We'd love to hear your AI Builder story! 🙂


To be frank,

I've been working around AI Builder ever since its inception and I love the product and the evolution the product team brings to it.

As for actual projects where we've been able to establish value for the cost, it's for document processing (invoices) for an accounting firm.

The whole invoice processing solution was used (with the apps & flows for processing, review, and approval).

The customer is 100% self-sufficient, so the proof is in the pudding: citizen dev 100%



Amazing Eric! We've heard lots of good things about invoice processing in the forums - I think the team is going to print your reply and frame it 😍

Resolver I
Resolver I

Just started using it since last week and I'm absolutely amazed by it's opportunities. 


For now, I'm doing basic invoice processing. Planning to do much more in the future! (Great when infused in RPA)!!

Not applicable

Processed a few invoices in english and japanese with the AI builder earlier this week! Training A.I. was a breeze, although it did feel like we were both training each other at times,,, lol. it's fun.. love the low code, no code for us 

Post Patron
Post Patron

In the environmental world, we do a lot of "field" work. I took some hand-written groundwater sampling forms, and used AI builder document processing to push the raw data into a SharePoint list. Despite the hand-writing, results were good.

Also working on converting 1930s vintage oil well application/drilling/plugging forms, done originally on typewriters. Started with the structured document option, switched to unstructured, and got better results. The character recognition of words on the type-written scanned forms has some difficulties, especially since the answers to the forms were often typed on top of dotted ledger lines (I'm old enough to know how typewriters worked, some of you are not).

Frequent Visitor

My department supports ~100 retail locations across various categories and we have roughly ~500 different vendors sending invoices to us monthly. If the property-level didn't receive an invoice in a shipment, the old SOP was an email to the home office where a person would then search through the corporate Email Account that vendors sent invoices too, search for the invoice manually and send back to the property-level.

Now when invoices arrive via email, a Flow saves the attachments, AI then extracts the Purchase Order Number and delivery zip code, renames the file to a set cadence based on the extraction. The end-user now submits a Forms Response that asks for the data we extract, and instead of a home office user manually searching, Power Automate returns a shareable URL to the end-user with the document they need. We estimate saving about 720 hours of labor a year. 

Power Apps
Power Apps

Thanks a lot @Anonymous, @Runner55552 , @dhaberkorn for sharing your experience with AI Builder. They're really inspiring! 🤩

Frequent Visitor

In my current company, we are trying to enable this. I am kind a exploring the Ethical and responsible AI.  Are the pre-built components follow the global AI principles? 🙂

Power Apps
Power Apps

Hi @jaybags - welcome to AI Builder! We apply our responsible AI principles with guidance from committees that advise our engineering team that builds AI Builder. 


As you build solutions that leverage the pre-built components, here is some recommended guidance to set you up for success:


  • Understand what it can do: Fully assess the capabilities of any AI model you are using to understand its capabilities and limitations. Understand how it will perform in your particular scenario and context. For example, if you are using the pre-built invoice model, test with real-world invoices from your business processes to analyze and benchmark the results against your existing process metrics.

  • Respect an individual's right to privacy: Only collect data and information from individuals for lawful and justifiable purposes. Only use data and information that you have consent to use for this purpose.

  • Legal review: Obtain appropriate legal advice to review your solution, particularly if you will use it in sensitive or high-risk applications. Understand what restrictions you might need to work within, and your responsibility to resolve any issues that might come up in the future. Do not provide any legal advice or guidance.

  • Human-in-the-loop: Keep a human-in-the-loop, and include human oversight as a consistent pattern area to explore. This means ensuring constant human oversight of the AI-powered product or feature, and maintaining the role of humans in decision-making. Ensure that you can have real-time human intervention in the solution to prevent harm. This enables you to manage situations when the AI model does not perform as required.

  • Security: Ensure your solution is secure, and that it has adequate controls to preserve the integrity of your content and prevent unauthorized access.

Advocate II
Advocate II

Hi everyone,

we are currently doing our first steps with the MS AI builder.
We are working with the "Classify text into custom categories" model - trying to categorize customer mails from a service mail address into business case scenarios . Then extract data from these mails with the "Extract custom entities from your text" model to process these mails with power automate and desktop flows.

The big plan is to relieve customer service from basic customer requests.

I will come back to share how far we made it currently we are in training with the AIs.
So far the results look promising.

New Member

I have a massive folder of pdf files and need to extract key/value pairs for payroll.


However, 5000  character limit leaves me with no choice but to use Google's DocAI which has no issue extracting from much larger files (which we also have).  


My agency would love to stick with Microsoft if they could compare but it appears that Microsoft is still playing catch up.

Power Apps
Power Apps

Hi @iooab10 - thank you for sharing this. What AI Builder model are you using? Can you share where are you seeing this error? AI Builder document processing doesn't have a 5,000 character limit. Looking forward solving this mystery together. 🙂

Frequent Visitor

Hi team. I've started using the solution a days ago. I am very excited to using this solution to clients but I have a lot of doubts about the implementation when the documents aren't structured. I am checking a lot of PDF documents with different sheets and fields in the documents could be more or less than others. What advices can you give me to improve my models and get an success extraction?


In other hand the fields confident isn't always sure and the client wants a full process extraction and not human intervention using a rpa but I believe the customer should check the info before in a Excel or using a Power Apps before to continue the process, what do you tell me about that?


Thanks a lot,


Power Apps
Power Apps

Hello @hmperez! Welcome to AI Builder! 🙂


Here's something you can try: create a new Document Processing model and select Unstructured Document as document type. Automate unstructured documents like contracts with AI Builder | Power Automate Blog ( You quickly can start with 5-10 documents, train it and test. Once you do, let us know, are you getting good results?


On human review, each field is extracted with a confidence score. You can then configure in your process that only when a document has a low confidence score, then a human needs to review it.


The more documents you add to the training set, the better the model will be, and less human review will be required. But it's always good to have a human review exception process in case for example an invalid document, or very low-quality documents is processed, to avoid bad data to the next steps. 

Frequent Visitor

I am just at my beginnings playing arround with the functionality. I have tried invoice processing and text recognition. I like the functionality but am a little bit unsecure about the lisencing. The latest question I try to answer is how to build my flow the best way to save AI capacity 🙂

Power Apps
Power Apps

Hi @_minnies_ - welcome to AI Builder!! 


Licensing is a good topic to ask about. Here is a high-level overview:




The links on the images are:


Another useful thing to know is about the consumption report, that will tell you how many credits you're consuming. 


Feel free to ask any questions you might have on this topic of licensing or any other AI Builder topic! 🙂

Frequent Visitor

Saludos,existe un cronograma o agenda de adiccionar modelos preformateados ? o upgrade en general de AIBuilder ? 

Power Apps
Power Apps

Post Prodigy
Post Prodigy

Team i have seen many extractor but Microsoft AI builder is the best . 


Helpful resources


Power Platform Connections Ep 14 | J. Panchal | Thursday, 18 May 2023

Episode Fourteen of Power Platform Connections sees David Warner and Hugo Bernier talk to Microsoft PM Jocelyn Panchal, alongside the latest news, videos, product reviews, and community blogs.     Use the hashtag #PowerPlatformConnects on social media for a chance to have your work featured on the show.      Show schedule in this episode:  00:00 Cold Open 00:32 Show Intro 01:10 Jocelyn Panchal Interview 24:10 Blogs & Articles 29:50 Outro & Bloopers  Check out the blogs and articles featured in this week’s episode:;focus=STRATP_com_cm4all_wdn_Flatpress_42136159&path=?x=entry:entry230511-101930#C_STRATP_com_cm4all_wdn_Flatpress_42136159__-anchor  @NathLeenders  @MrKeithAtherton  @MrCaptainKarim @pranavkhuranauk  @thevictordantas  Action requested: Feel free to provide feedback on how we can make our community more inclusive and diverse.  This episode premiered live on our YouTube at 12pm PST on Thursday 18th May 2023.  Video series available at Power Platform Community YouTube channel.  Upcoming events:  Power Apps Developers Summit – May 19-20th - London European Power Platform conference – Jun. 20-22nd - Dublin Microsoft Power Platform Conference – Oct. 3-5th - Las Vegas  Join our Communities:  Power Apps Community Power Automate Community Power Virtual Agents Community Power Pages Community  If you’d like to hear from a specific community member in an upcoming recording and/or have specific questions for the Power Platform Connections team, please let us know. We will do our best to address all your requests or questions.   

May 2023 Community Newsletter and Upcoming Events

Welcome to our May 2023 Community Newsletter, where we'll be highlighting the latest news, releases, upcoming events, and the great work of our members inside the Biz Apps communities. If you're new to this LinkedIn group, be sure to subscribe here in the News & Announcements to stay up to date with the latest news from our ever-growing membership network who "changed the way they thought about code".         LATEST NEWS "Mondays at Microsoft" LIVE on LinkedIn - 8am PST - Monday 15th May  - Grab your Monday morning coffee and come join Principal Program Managers Heather Cook and Karuana Gatimu for the premiere episode of "Mondays at Microsoft"! This show will kick off the launch of the new Microsoft Community LinkedIn channel and cover a whole host of hot topics from across the #PowerPlatform, #ModernWork, #Dynamics365, #AI, and everything in-between. Just click the image below to register and come join the team LIVE on Monday 15th May 2023 at 8am PST. Hope to see you there!     Executive Keynote | Microsoft Customer Success Day CVP for Business Applications & Platform, Charles Lamanna, shares the latest #BusinessApplications product enhancements and updates to help customers achieve their business outcomes.         S01E13 Power Platform Connections - 12pm PST - Thursday 11th May Episode Thirteen of Power Platform Connections sees Hugo Bernier take a deep dive into the mind of co-host David Warner II, alongside the reviewing the great work of Dennis Goedegebuure, Keith Atherton, Michael Megel, Cat Schneider, and more. Click below to subscribe and get notified, with David and Hugo LIVE in the YouTube chat from 12pm PST. And use the hashtag #PowerPlatformConnects on social media for a chance to have your work featured on the show.         UPCOMING EVENTS   European Power Platform Conference - early bird ticket sale ends! The European Power Platform Conference early bird ticket sale ends on Friday 12th May 2023! #EPPC23 brings together the Microsoft Power Platform Communities for three days of unrivaled days in-person learning, connections and inspiration, featuring three inspirational keynotes, six expert full-day tutorials, and over eighty-five specialist sessions, with guest speakers including April Dunnam, Dona Sarkar, Ilya Fainberg, Janet Robb, Daniel Laskewitz, Rui Santos, Jens Christian Schrøder, Marco Rocca, and many more. Deep dive into the latest product advancements as you hear from some of the brightest minds in the #PowerApps space. Click here to book your ticket today and save!      DynamicMinds Conference - Slovenia - 22-24th May 2023 It's not long now until the DynamicsMinds Conference, which takes place in Slovenia on 22nd - 24th May, 2023 - where brilliant minds meet, mingle & share! This great Power Platform and Dynamics 365 Conference features a whole host of amazing speakers, including the likes of Georg Glantschnig, Dona Sarkar, Tommy Skaue, Monique Hayward, Aleksandar Totovic, Rachel Profitt, Aurélien CLERE, Ana Inés Urrutia de Souza, Luca Pellegrini, Bostjan Golob, Shannon Mullins, Elena Baeva, Ivan Ficko, Guro Faller, Vivian Voss, Andrew Bibby, Tricia Sinclair, Roger Gilchrist, Sara Lagerquist, Steve Mordue, and many more. Click here: DynamicsMinds Conference for more info on what is sure an amazing community conference covering all aspects of Power Platform and beyond.    Days of Knowledge Conference in Denmark - 1-2nd June 2023 Check out 'Days of Knowledge', a Directions 4 Partners conference on 1st-2nd June in Odense, Denmark, which focuses on educating employees, sharing knowledge and upgrading Business Central professionals. This fantastic two-day conference offers a combination of training sessions and workshops - all with Business Central and related products as the main topic. There's a great list of industry experts sharing their knowledge, including Iona V., Bert Verbeek, Liza Juhlin, Douglas Romão, Carolina Edvinsson, Kim Dalsgaard Christensen, Inga Sartauskaite, Peik Bech-Andersen, Shannon Mullins, James Crowter, Mona Borksted Nielsen, Renato Fajdiga, Vivian Voss, Sven Noomen, Paulien Buskens, Andri Már Helgason, Kayleen Hannigan, Freddy Kristiansen, Signe Agerbo, Luc van Vugt, and many more. If you want to meet industry experts, gain an advantage in the SMB-market, and acquire new knowledge about Microsoft Dynamics Business Central, click here Days of Knowledge Conference in Denmark to buy your ticket today!   COMMUNITY HIGHLIGHTS Check out our top Super and Community Users reaching new levels! These hardworking members are posting, answering questions, kudos, and providing top solutions in their communities.   Power Apps:  Super Users: @WarrenBelz, @LaurensM  @BCBuizer  Community Users:  @Amik@ @mmollet, @Cr1t    Power Automate:  Super Users: @Expiscornovus , @grantjenkins, @abm  Community Users: @Nived_Nambiar, @ManishSolanki    Power Virtual Agents:  Super Users: @Pstork1, @Expiscornovus  Community Users: @JoseA, @fernandosilva, @angerfire1213    Power Pages: Super Users: @ragavanrajan  Community Users: @Fubar, @Madhankumar_L,@gospa  LATEST COMMUNITY BLOG ARTICLES  Power Apps Community Blog  Power Automate Community Blog  Power Virtual Agents Community Blog  Power Pages Community Blog  Check out 'Using the Community' for more helpful tips and information:  Power Apps , Power Automate, Power Virtual Agents, Power Pages 

Announcing | Super Users - 2023 Season 1

Super Users – 2023 Season 1    We are excited to kick off the Power Users Super User Program for 2023 - Season 1.  The Power Platform Super Users have done an amazing job in keeping the Power Platform communities helpful, accurate and responsive. We would like to send these amazing folks a big THANK YOU for their efforts.      Super User Season 1 | Contributions July 1, 2022 – December 31, 2022  Super User Season 2 | Contributions January 1, 2023 – June 30, 2023    Curious what a Super User is? Super Users are especially active community members who are eager to help others with their community questions. There are 2 Super User seasons in a year, and we monitor the community for new potential Super Users at the end of each season. Super Users are recognized in the community with both a rank name and icon next to their username, and a seasonal badge on their profile.  Power Apps  Power Automate  Power Virtual Agents  Power Pages  Pstork1*  Pstork1*  Pstork1*  OliverRodrigues  BCBuizer  Expiscornovus*  Expiscornovus*  ragavanrajan  AhmedSalih  grantjenkins  renatoromao    Mira_Ghaly*  Mira_Ghaly*      Sundeep_Malik*  Sundeep_Malik*      SudeepGhatakNZ*  SudeepGhatakNZ*      StretchFredrik*  StretchFredrik*      365-Assist*  365-Assist*      cha_cha  ekarim2020      timl  Hardesh15      iAm_ManCat  annajhaveri      SebS  Rhiassuring      LaurensM  abm      TheRobRush  Ankesh_49      WiZey  lbendlin      Nogueira1306  Kaif_Siddique      victorcp  RobElliott      dpoggemann  srduval      SBax  CFernandes      Roverandom  schwibach      Akser  CraigStewart      PowerRanger  MichaelAnnis      subsguts  David_MA      EricRegnier  edgonzales      zmansuri  GeorgiosG      ChrisPiasecki  ryule      AmDev  fchopo      phipps0218  tom_riha      theapurva  takolota     Akash17  momlo     BCLS776  Shuvam-rpa     rampprakash  ScottShearer     Rusk  ChristianAbata     cchannon  Koen5     a33ik  Heartholme     AaronKnox  okeks      Matren  David_MA     Alex_10        Jeff_Thorpe        poweractivate        Ramole        DianaBirkelbach        DavidZoon        AJ_Z        PriyankaGeethik        BrianS        StalinPonnusamy        HamidBee        CNT        Anonymous_Hippo        Anchov        KeithAtherton        alaabitar        Tolu_Victor        KRider        sperry1625        IPC_ahaas      zuurg    rubin_boer   cwebb365   Dorrinda   G1124   Gabibalaban   Manan-Malhotra   jcfDaniel   WarrenBelz   Waegemma   drrickryp   GuidoPreite   metsshan    If an * is at the end of a user's name this means they are a Multi Super User, in more than one community. Please note this is not the final list, as we are pending a few acceptances.  Once they are received the list will be updated. 

Check out the new Power Platform Communities Front Door Experience!

We are excited to share the ‘Power Platform Communities Front Door’ experience with you!   Front Door brings together content from all the Power Platform communities into a single place for our community members, customers and low-code, no-code enthusiasts to learn, share and engage with peers, advocates, community program managers and our product team members. There are a host of features and new capabilities now available on Power Platform Communities Front Door to make content more discoverable for all power product community users which includes ForumsUser GroupsEventsCommunity highlightsCommunity by numbersLinks to all communities Users can see top discussions from across all the Power Platform communities and easily navigate to the latest or trending posts for further interaction. Additionally, they can filter to individual products as well.   Users can filter and browse the user group events from all power platform products with feature parity to existing community user group experience and added filtering capabilities.     Users can now explore user groups on the Power Platform Front Door landing page with capability to view all products in Power Platform.      Explore Power Platform Communities Front Door today. Visit Power Platform Community Front door to easily navigate to the different product communities, view a roll up of user groups, events and forums.

Microsoft Power Platform Conference | Registration Open | Oct. 3-5 2023

We are so excited to see you for the Microsoft Power Platform Conference in Las Vegas October 3-5 2023! But first, let's take a look back at some fun moments and the best community in tech from MPPC 2022 in Orlando, Florida.   Featuring guest speakers such as Charles Lamanna, Heather Cook, Julie Strauss, Nirav Shah, Ryan Cunningham, Sangya Singh, Stephen Siciliano, Hugo Bernier and many more.   Register today:   

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