Hi community,
currently I'm working on a project where I want to categorize customer emails into certain business cases. Therefore I'm trying to use the MS AI Builder capability's 'custom category classification model' combined with power automate . As I didn't found that much regarding this topic I want to share my experience and some useful links here. Please feel free to share your experiences with the 'custom category classification model' any participation is highly welcomed.
I'm trying to explain what I'm doing with fruits so hopefully it helps to understand the whole thing better.
We got as almost every company a shared mailbox where customer service is sitting on. In this mailbox different kind of business cases (apples, bananas, grapes, pears and pineapples) arrive daily. Out of all these apples, bananas, grapes, pears and pineapples we want to process apples and bananas. So we want to use the AI custom classification model to identify these apples and bananas between all the other fruits.
What I did first was to train the AI model with apples and bananas but this didn't do the job. The testing results reveled that the AI categorized pears also als apples as they are very close when you only know apples and bananas. Even some pineapples where categorized as apples or bananas without any logical context at first glance. I used about 60 apples and 60 bananas to train the AI at first. As I noticed the results where not satisfying I tried to train the AI with just unique parts of these fruits. But this doesn't made the results any better.
I considered the following recommendations for the training sets:
(Source: https://powerautomate.microsoft.com/en-us/blog/tag-incoming-emails-with-ai-builder/)
Now I'm training the AI model with apples, bananas, grapes, pears and pineapples to make sure it can hopefully distinguish between e.g. apples and pears. As this is now a much more time consuming process than just dealing with apples and bananas I hope that this procedures helps.
Here some useful links that I found so far:
How 2 - https://powerautomate.microsoft.com/en-us/blog/tag-incoming-emails-with-ai-builder/
MS Documentation - https://docs.microsoft.com/en-us/ai-builder/text-classification-overview
What are your experiences so far with training or results of the custom category classification model?
Cheers
Helpful resources
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