My company receives PDFs of documents from our service providers when a job is completed. The majority of the information is filled out - such as the Job ID and customer info. The customer then signs the document if they agree that the job has been completed, and they and the employee write comments - refund is owed, something was damaged in the process, etc.
If the customer has signed the document, and there are no comments for followup, we pay our service provider for the job and close the order. If it is not signed, or there are comments, then some form of manual intervention will be required. I would like to create a process whereby the AI would detect the Job ID, the presence of the signature and the presence of comments. It would not have to know what was signed, or what was written.
It would then go through a flow along the lines of If signature = true and comments = false then pay, else escalate.