PDF text not displaying but is detected

[Garethterb]

I have a strange one here. I have created a new collection in an existing model and used 6 documents to train the model. The model detected all the text but displays none of of the text. I get the same result when using the Power App PDFViewer in an App.

Any ideas on how to resolve this?

[JoeF-MSFT · Accepted solution]

Hi @Garethterb,

Thanks for reporting this.

We're aware of this issue impacting certain documents. A fix is on its way. In the meantime if you open the model from the Power Apps preview portal, using this URL: https://make.preview.powerapps.com/ your documents should be displayed correctly. Let us know if its not the case. 

Apologies for the inconvenience. 

[Garethterb]

@JoeF-MSFT  I'm having this same issue in the the actual power app as well. I tried substituting apps.powerapps.com with apps.preview.powerapps.com to see if this would solve the issue but it did not. Any suggestions?

[JoeF-MSFT]

Hi @Garethterb,

Apologies for this. Just to double check, did you try with apps.preview.powerapps.com or with https://make.preview.powerapps.com/ ? It needs to be https://make.preview.powerapps.com/

[Garethterb]

Hi @JoeF-MSFT .

This is the same problem but in a different place. This is when the user is running the actual power app. 

Adding https://make.preview.powerapps.com/ breaks the connection the app does not load.

[JoeF-MSFT]

Thanks @Garethterb, so its when you are using the Form Processor in a Power Apps. Could you share one of the documents that is not displayed correctly to aihelpen@microsoft.com so we can troubleshoot? Thank you!