PDF text not displaying but is detected

[Garethterb]

I have a strange one here. I have created a new collection in an existing model and used 6 documents to train the model. The model detected all the text but displays none of of the text. I get the same result when using the Power App PDFViewer in an App.

Any ideas on how to resolve this?

[JoeF-MSFT · Accepted solution]

Hi @Garethterb,

Thanks for reporting this.

We're aware of this issue impacting certain documents. A fix is on its way. In the meantime if you open the model from the Power Apps preview portal, using this URL: https://make.preview.powerapps.com/ your documents should be displayed correctly. Let us know if its not the case. 

Apologies for the inconvenience. 

[Garethterb]

@JoeF-MSFT  I'm having this same issue in the the actual power app as well. I tried substituting apps.powerapps.com with apps.preview.powerapps.com to see if this would solve the issue but it did not. Any suggestions?

[JoeF-MSFT]

Hi @Garethterb,

Apologies for this. Just to double check, did you try with apps.preview.powerapps.com or with https://make.preview.powerapps.com/ ? It needs to be https://make.preview.powerapps.com/

[Garethterb]

Hi @JoeF-MSFT .

This is the same problem but in a different place. This is when the user is running the actual power app. 

Adding https://make.preview.powerapps.com/ breaks the connection the app does not load.

[JoeF-MSFT]

Thanks @Garethterb, so its when you are using the Form Processor in a Power Apps. Could you share one of the documents that is not displayed correctly to aihelpen@microsoft.com so we can troubleshoot? Thank you!

[ignaceopsommer1]

Hello

i got same issue, and found out that the issue is the VERSION of the PDF

if you have version 1.4 you only see the bounding boxes, no content

upgrade your pdf to version 1.7, and then you will see both bounding boxes and content

you can upgrade your pdf version via a PDF PRINTER, this usually brings the PDF to one of the latest versions

hope it helps

regards

ignace