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hiten_solanki
Level: Powered On

PowerApps AI Builder Business card reader camera click not working

I have created PowerApps and I have used AI Builder Business card reader tool, it is working fine if I select image from my mobile gallery, but it is not working when I click photo from mobile.

 

I am running the app from android and Iphone mobile, on click of Scan business card it is showing me two options Camera and Files.

I selected Camera and then I clicked photo of card and then I tried to click on right(ok) button, and it did nothing. i tried saveral times in IPhone 6s and Android phone but it seems photo clicking is not working.

 

Android Screenshots:

Screen 1: In this screen I clicked on "Scan business card button".

Android1.png

 

Screen 2: Cliking on "Scan business card" button opened two options as follows, and I chose "Camera" option.

Android2.png

 

Screen 3: Above process opened camera and I clicked pick and then following screen appear. I clicked on right icon and nothing happened.

Android3.png

 

 

 

IPhone Screenshots:

Screen 1: In this screen I clicked on "Scan business card button".

IPhone1.jpeg

 

Screen 2: Cliking on "Scan business card" button opened three options as follows, and I chose "Take Photo" option.

IPhone2.jpeg

 

Screen 3: Above process opened camera and I clicked pick and then following screen appear. I clicked on "Use Photo" and it did nothing.

IPhone3.jpeg

 

 

Please help me if I am missing something.

 

Thanks in Advance!!

6 REPLIES 6
Gabnight
Level: Powered On

Re: PowerApps AI Builder Business card reader camera click not working

Hello @hiten_solanki 

 

Can you try to click on the image and not the button in the iOS app, please?

There was an issue with the button that has been fix, I suggest you to republish your app to get the new version of the component with the fix.

 

Regards,

Gabriel

hiten_solanki
Level: Powered On

Re: PowerApps AI Builder Business card reader camera click not working

Hi @Gabnight ,

 

Thanks for the reply!!

 

In the IOS app I clicked pick and then clicked on taken image, nothing happened and then I clicked on "Use Photo" button, it closed clicked image and displayed card scanning screen but clicked image was not loaded on card scanner.

Gabnight
Level: Powered On

Re: PowerApps AI Builder Business card reader camera click not working

Hello @hiten_solanki 

 

Can you share the session ID, please?

This will help us to understand what's going on.

 

Thanks,

Gabriel

jackgilbride
Level: Powered On

Re: PowerApps AI Builder Business card reader camera click not working

Hi, 

Is there any update with this? I am getting the same issue with the object detector component on mobile. I can upload photos to it fine from my files, but when I take a photo with the camera, nothing happens. It was working fine for me last time I checked (Tuesday).

Thanks in advance

Gabnight
Level: Powered On

Re: PowerApps AI Builder Business card reader camera click not working

Hello @jackgilbride 

 

Can you try to click on the image and not the button in the mobile app, please?

There was an issue with the button that has been fix, I suggest you to republish your app to get the new version of the component with the fix.

 

Regards,

Gabriel

dpattison
Level: Powered On

Re: PowerApps AI Builder Business card reader camera click not working

I had the same issue and clicking the photo instead of the button worked for me.

 

Dave

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