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LTGAdmin
Level: Powered On

How to restrict users from deleting the HelpDesk Tickets

We have configured Helpdesk in PowerApps , it works beautifully. But would like to know if we create a Ticket the same ticket is deleted by a Noral user. Is there a way to restrict that ? 

 

Regards,

Binu Kumar

 

1 REPLY 1
Rick72
Level 10

Re: How to restrict users from deleting the HelpDesk Tickets

Hi @LTGAdmin,

 

Do you mean the helpdesk solution as described here: https://docs.microsoft.com/en-us/powerapps/maker/canvas-apps/help-desk-install?

 

I am not familiar with this specific solution but if I were you, I would add a visibility condition on the delete button. The following blog post should give you an idea: https://powerusers.microsoft.com/t5/General-Discussion/Show-Hide-Button-based-on-email-addresses-in-...

 

Robot Happy Rick