Showing results for 
Search instead for 
Did you mean: 
New Member

Addressing unresolved issues

Has anyone considered using Flow and a Dynamics365 connector to send automated messages (tickets?) in to a CRM like JIRA or ServiceNow to address issues when users click "No" when the bot asks if it's resolved your issue? We're working on the Escalation feature to link in with our existing live chat, but it would be nice to get a ticket about an unsatisfactory answer when the situation arises.

Resolver I
Resolver I

Yes you can do this. You can call a power automate flow on any condition and that flow basically can connect with all those systems where connectors are available out of the box or you also can write custom connector or call api directly from the power automate flow.


Helpful resources

Community Connections 768x460.jpg

Community & How To Videos

Check out the new Power Platform Community Connections gallery!

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

M365 768x460.jpg

Microsoft 365 Collaboration Conference | December 7–9, 2021

Join us, in-person, December 7–9 in Las Vegas, for the largest gathering of the Microsoft community in the world.

Center-of-Excellence-Starter-Kit-cropped 768x460.png

The Total Economic Impact™ of Power Virtual Agents

Read this 2021 commissioned study, conducted by Forrester Consulting.

Top Solution Authors
Users online (2,756)