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Addressing unresolved issues

Has anyone considered using Flow and a Dynamics365 connector to send automated messages (tickets?) in to a CRM like JIRA or ServiceNow to address issues when users click "No" when the bot asks if it's resolved your issue? We're working on the Escalation feature to link in with our existing live chat, but it would be nice to get a ticket about an unsatisfactory answer when the situation arises.


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