cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
JavierP
New Member

End bot and continue with human

I have created my bot with its flows and others but.

My bot is for to implement it in Microsoft Teams. My bot interacts with the user to filter the help they need, but what should I do to end the bot and that in the same chat, only the user and the technician can speak. And that the bot be decommissioned for a certain time

I hope your help, thanks

2 REPLIES 2
AkashJain
Community Support
Community Support

Hi Partner

 

You can use Omnichannel to start or initiate a chat with Human, You can refer the article to integrate omnichannel with Teams https://docs.microsoft.com/en-us/dynamics365/omnichannel/administrator/configure-microsoft-teams

Thanks for the help.

I do not know if I understood my situation correctly, my idea with the bot is to use it in the same channel of microsoft teams, where users ask for help, the bot helps to identify the problem, and the problem continues with the human in it chat. Omnichannel can be useful in that case?

Helpful resources

Announcements
Community Connections 768x460.jpg

Community & How To Videos

Check out the new Power Platform Community Connections gallery!

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

Welcome Super Users.jpg

Super User Season 2

Congratulations, the new Super User Season 2 for 2021 has started!

Center-of-Excellence-Starter-Kit-cropped 768x460.png

The Total Economic Impact™ of Power Virtual Agents

Read this 2021 commissioned study, conducted by Forrester Consulting.

Users online (1,004)