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cathsweden
New Member

lost of chatbot

‎09-29-2022 03:37 AM

Hi,

I lost my chatbot after many months so all of information is lost. I suspect that it is because it connect to a team group and by accident, I delete that team group as I thought we do not need that team group any more. But I am not sure that it is the cause. Whatever the cause, I am not desperately want to get that back. Can somebody helps?

thank you in advance.

 

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Expiscornovus
Multi Super User
Multi Super User

‎09-29-2022 04:00 AM

Hi @cathsweden,

 

Yes, it could be that deleting the group caused that. But I am not sure what happens with the related Dataverse environment though, to be honest.

 

Another cause could be a policy. Microsoft has policies for inactive Teams environments.

 

It depends a bit on the setup of that policy in your tenant, but it is possible that your environment (which hosted the chatbot) got deleted because of inactivity:

https://learn.microsoft.com/en-gb/power-platform/admin/inactive-teams-environment

 



Happy to help out! 🙂

Interested in more #PowerAutomate #SharePointOnline or #PowerVirtualAgents content?
Visit my blog, Subscribe to my YouTube channel or Follow me on Twitter


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cathsweden
New Member

‎09-29-2022 04:17 AM

Thank you for your quick reply. I am a beginner. so my questions might be very basic. But when I follow the instruction in the link to set detention policy I could not find option environment under policy, only data and billing so I guess that we do not have dataverse ?

Also, can I get back my lost bot? if so, how?

thanks again in advance

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Expiscornovus
Multi Super User
Multi Super User

‎09-29-2022 04:27 AM

Hi @cathsweden,

 

I would first double check if the bot by any chance still exists 😁

 

You could navigate to the Power Virtual Agent web portal:

https://web.powerva.microsoft.com

 

In the right top corner you can switch between environments (if you have multiple) and see if there are any bots listed.

 

switchenvironments.png



Happy to help out! 🙂

Interested in more #PowerAutomate #SharePointOnline or #PowerVirtualAgents content?
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cathsweden
New Member

‎09-29-2022 05:44 AM

it is gone for real! Because I cannot see any bot there! 

cathsweden_0-1664455462513.png

 

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cathsweden
New Member

‎09-29-2022 06:01 AM

I get my bot back by asking help from MS365 or someone else?

 

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Expiscornovus
Multi Super User
Multi Super User

‎09-29-2022 07:47 AM

Hi @cathsweden,

 

I would definitely contact Power Virtual Agents support to see if they can still help you out:

https://powervirtualagents.microsoft.com/en-us/support/

 



Happy to help out! 🙂

Interested in more #PowerAutomate #SharePointOnline or #PowerVirtualAgents content?
Visit my blog, Subscribe to my YouTube channel or Follow me on Twitter


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cathsweden
New Member

‎10-05-2022 12:55 AM

I reached out to support but do not yet hear back from them. So, my chatbot with all data in was still ..to be found and I really hope that somebody can help me to find it. 😞

 

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