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akandis
Advocate II
Advocate II

Check the question that is not recognised

Hello to all,

 

I want to know if when the bot can't recognise a question and it's scaled to Fallback can I detect the exact question?

 

Please in case that need more details let me know.

Thx!

2 REPLIES 2
renatoromao
Super User
Super User

Hi @akandis ,

 

You can see all logs inside the Analytics per topic (but not the question): Analyze topic performance - Power Virtual Agents | Microsoft Docs

 

But, if you download sessions, you'll be able to see the phrases that bot don't recognize. 

Download chatbot sessions - Power Virtual Agents | Microsoft Docs


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português
MarKol
PVA
PVA

Hi,

the unrecognized user utterance is automatically stored in a variable in the Fallback topic: UnrecognizedTriggerPhrase

 

While there is no in-build Analytics allowing you drill into the unrecognize user utterances in PVA, you can update the Fallback topic to save the UnrecognizedTriggerPhrase in somewhere at your side for further analysis.

 

MarKol_0-1612282308530.png

 

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