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SimonSays
Advocate II
Advocate II

Creating a Power BI report on the conversationtranscript entity in Cds

Has anyone had any success creating a Power BI report using the conversationtranscript entity as a source? Although I know it's possible to download the session data from within the PVA Analytics page, this is cumbersome to do and I'd rather set something up that can be run in the web service without relying on manual extraction of the csv files.

 

I've succeeded in connecting to the Cds entity and can transform some of the Json fields into columns, but there seems to be fields missing, such as Session Outcome. I'm trying to create some high level reports to be displayed in Teams for business users who won't be accessing the PVA interface. Anyone else looking at this?

 

Thanks,

Simon

1 ACCEPTED SOLUTION

Accepted Solutions
renatoromao
Super User
Super User

Hi @SimonSays ,

 

I'm using the ConversationTranscript to get the conversation properties with CDS.

 

Do you want to see the content of the conversation?

Please, take a look at the Content field.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

View solution in original post

1 REPLY 1
renatoromao
Super User
Super User

Hi @SimonSays ,

 

I'm using the ConversationTranscript to get the conversation properties with CDS.

 

Do you want to see the content of the conversation?

Please, take a look at the Content field.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.650 students) : English | Português

View solution in original post

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