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Regular Visitor

Export Analytics underlying data

Dear community,

We are trying to analyse the customer satisfaction per conversation and I was hoping we could get that indicator when we export the data.

The option "underlying data" appears as grayed out, even though I am accessing the bot with the owner account.

Is there any way to get the customer satisfaction indicator per topic + conversation ID?

 

thank you,

 

jwayne554_0-1594935813982.jpeg

 

1 REPLY 1
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Super User
Super User

Re: Export Analytics underlying data

Hi @jwayne554 ,

 

You can use this documentation: https://powervirtualagents.microsoft.com/en-us/blog/view-export-and-manage-retention-time-of-your-bo...

You can extract all conversation transcripts and inside the transcript, you can identify errors and issues with conversation Id.


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Power Virtual Agents course (FREE): https://www.udemy.com/pva-beginners

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