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Regular Visitor

Export Analytics underlying data

Dear community,

We are trying to analyse the customer satisfaction per conversation and I was hoping we could get that indicator when we export the data.

The option "underlying data" appears as grayed out, even though I am accessing the bot with the owner account.

Is there any way to get the customer satisfaction indicator per topic + conversation ID?


thank you,




Super User
Super User

Re: Export Analytics underlying data

Hi @jwayne554 ,


You can use this documentation:

You can extract all conversation transcripts and inside the transcript, you can identify errors and issues with conversation Id.

Did I answer your question? Mark my post as a solution!

Renato Romão,

Power Virtual Agents course (FREE):

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