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tanjuayyong
Frequent Visitor

How to collect data from individual Q&A from Bot to User?

I am trying to get PVA Bot to perform Q&A to the user in which would serve as a data collection.

Is there a possibility to view / save these Question and Answers distribution for our proper data analysis?

2 ACCEPTED SOLUTIONS

Accepted Solutions
Commander
Microsoft
Microsoft

All sessions done via the Virtual Agent will be stored in Analytics -> Sessions tab. You can download those for last 30 days. 

You will find the initial query that triggered the topic, topic name, chat transcript, Session outcome and date time among other data. If you includes Bot Framework skill based actions in the topic, you will also find those sessions. Same goes for Q&A maker or any of other integrations called via Flow and sessions for those topics as well. 

 

View solution in original post

Hi @tanjuayyong ,

 

You can see this documentation too: https://powervirtualagents.microsoft.com/en-us/blog/view-export-and-manage-retention-time-of-your-bo...

 

And vote in this idea: https://powerusers.microsoft.com/t5/Power-Virtual-Agents-Ideas/Receive-whole-Conversation-by-email/i...


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

View solution in original post

4 REPLIES 4
Commander
Microsoft
Microsoft

All sessions done via the Virtual Agent will be stored in Analytics -> Sessions tab. You can download those for last 30 days. 

You will find the initial query that triggered the topic, topic name, chat transcript, Session outcome and date time among other data. If you includes Bot Framework skill based actions in the topic, you will also find those sessions. Same goes for Q&A maker or any of other integrations called via Flow and sessions for those topics as well. 

 

Hi @tanjuayyong ,

 

You can see this documentation too: https://powervirtualagents.microsoft.com/en-us/blog/view-export-and-manage-retention-time-of-your-bo...

 

And vote in this idea: https://powerusers.microsoft.com/t5/Power-Virtual-Agents-Ideas/Receive-whole-Conversation-by-email/i...


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português

Additionally, if you want to collect this data and save inside the database, you can create your questions and use Power Automate to save inside SharePoint, Common Data Service, or another database.

https://docs.microsoft.com/en-us/power-virtual-agents/advanced-flow


Did I answer your question? Mark my post as a solution!
Thanks!

Renato Romão,

Connect with me here 😉

Power Virtual Agents course (+2.760 students) : English | Português
shanBot
Frequent Visitor

any option to capture the chat transcript of the individual user so that I can send it to SF.

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