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Matthew5
Helper I
Helper I

Individual User Analytics

Afternoon! 

 

Background: The PVA I've created responds to employee FAQs 

May I please ask if there is a way to try and calculate adoption by drawing out data for how many individual users have used the chat-bot that day? I know analytics provides sessions but a user could have had multiple sessions. 

Even better if there's a way I can report on who the users were as well to gauge which employees are utilising it the most. 

Thank you!

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Accepted Solutions
Expiscornovus
Dual Super User
Dual Super User

Hi @Matthew5,

 

As far as I am aware that is currently not available in the Analytics of Power Virtual Agents. However, you could post an idea in the Power Virtual Agents ideas section:

https://powerusers.microsoft.com/t5/Power-Virtual-Agents-Ideas/idb-p/pva_ideas

 

I will upvote it as well. I think it will be useful for bots with Authentication 🙂

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2 REPLIES 2
Expiscornovus
Dual Super User
Dual Super User

Hi @Matthew5,

 

As far as I am aware that is currently not available in the Analytics of Power Virtual Agents. However, you could post an idea in the Power Virtual Agents ideas section:

https://powerusers.microsoft.com/t5/Power-Virtual-Agents-Ideas/idb-p/pva_ideas

 

I will upvote it as well. I think it will be useful for bots with Authentication 🙂

Matthew5
Helper I
Helper I

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