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brodie-sky
Helper I
Helper I

Generative Answers - Sharepoint as source - Authentication Issue

Hi

I have Microsoft Teams ONLY authentication turned on; however, I'm getting an error when trying to use Sharepoint as a source for a Generative Answer module.

brodiesky_0-1684997226853.png

 

If I turn on manual authentication, the error does not exist. However, I've been struggling to get manual authentication to work with Microsoft Teams. If I configure Manual Authentication following these guides: 
Configure user authentication with Azure Active Directory - Power Virtual Agents | Microsoft Learn
Configure single sign-on for the Power Virtual Agents app in Teams - Power Virtual Agents | Microsof...
Configure single sign-on for the Power Virtual Agents app in Teams - Power Virtual Agents | Microsof...
The bot just constantly asks me to login, but doesn't provide the same "Login" button that the Bot Test in the Power Virtual Agents dashboard provides.

brodiesky_1-1684997358641.png

 

Additionally, Generative answer doesn't even want to query the Sharepoint site when using the bot on the demo site (where I can successfully authenticate). The bot just stops responding, it doesn't provide any error. I can get the generative answer module to work if I use a public website.

Please advise thoughts.

 

Side note, I should advise I'm unable to complete this step in Azure AD.

brodiesky_2-1684997488796.png

I figure though, for some single user testing, the admin consent is not required. It feels like I shouldn't be experiencing the issues I'm experiencing for simply not granting admin consent.

 

 

 

61 REPLIES 61
Drogon1
Frequent Visitor

I have been trying with and without that Token Exchange URL value without change. I have an MS ticket open too, will report back here if I get anywhere with it.

In the guides you linked to and that I have found separately there is a step that has you fill in the "AAD applications client ID", the value I get is the same as the App ID below which makes no sense?

 

Also if I try to remove this value and click save, it fails to save and just stays there. The resource URI value I have also entered, but as soon as I publish it disappears.  

 

Drogon1_0-1686024084169.png

 

 

Thanks again!

I'm seeing something new. When using Generative Answer with a Sharepoint link, I now seem to get this error. Before the generative just stops even trying to trigger anymore

Error Message: Action cr6bb_knowledgeBotV2.topic.Signin.main.gOjhZA was executed more than 100 times in a row. This indicates a cycle in execution of the dialog and hence dialog execution will be terminated. Error Code: InfiniteLoopInBotContent Conversation Id: 2bda4da0-41ae-49f2-9eed-7cd9669c6c04 Time (UTC): 2023-06-06T04:25:18.723Z

Same here. 


@Drogon1 wrote:

I have been trying with and without that Token Exchange URL value without change. I have an MS ticket open too, will report back here if I get anywhere with it.

In the guides you linked to and that I have found separately there is a step that has you fill in the "AAD applications client ID", the value I get is the same as the App ID below which makes no sense?

 

Also if I try to remove this value and click save, it fails to save and just stays there. The resource URI value I have also entered, but as soon as I publish it disappears.  

 

Drogon1_0-1686024084169.png

 

 

Thanks again!


Hi @Drogon1,

 

PVA chatbots created on the unified authoring canvas don't support SSO on the Microsoft Teams channel (at least not yet): https://learn.microsoft.com/en-us/power-virtual-agents/configure-sso?tabs=preview 

 

Henry

Ah! So that explains why removing the SSO URL corrects the problem for me? I'm not sure if you saw what the support team advised me.


@brodie-sky wrote:

Ah! So that explains why removing the SSO URL corrects the problem for me? I'm not sure if you saw what the support team advised me.


Probably, though I'm not 100% sure

@HenryJammes I am experiencing some of the same issues present in this thread.  Using Graph Explorer to verify results, I found what appears to be an issue with the SharePoint URL formatting in the graph query.  In order to get the query to truly filter results from a specific SharePoint site, I had to modify the body text above by adding "https://" to the front of the url and "\"" to the end of it.  I got this formatting from a KB article on Graph filtered searches.  See examples below - with the additional URL formatting, the results were only returned from the specified site.  Without the formatting, the top result came from another SharePoint site on our org.  I don't believe that the Generative Answers PVA module is sending SharePoint URLs in this format as I am getting results from other SharePoint sites within our org returned in PVA. Is that something you have seen/can verify?  Also, is there any debugging at the user level that we can employ to view/verify the query string that Generative Answers is sending to Graph?

 

@brodie-sky - is this something you are seeing as well?   Graph Object Explorer.pngGraph Object Explorer - v2 - Unexpected Result.png

gjohanson
Frequent Visitor

@HenryJammes , in addition to the potential URL issue in the Graph query described in the above post, also seeing some conflicting behavior within the app with the Generative Answers module.  Namely, I can get results from Sharepoint document content when setting up and activating the Conversational Boosting System Topic, however, when using the Generative Answsers module within a Custom Topic and mimicking (as close as possible) the flow of the system topic, the same search term does not yield any results.  Any ideas what might be causing this?  See screen shots of both setups and results below.

 

Worth noting - this issues presents the same way in both the test bot within PVA as well as in the Test Website channel, so I think we have all of the AD permissions and authentication setup correct.  

 

@brodie-sky , @Drogon1 - are you seeing this as well?  

 

Conversational Boosting Functional.png

Variables - Conv Boosting.pngMimic Conversational Boosting Setup Inside Custom Topic - Not Functional.pngVariables - Custom Topic.png

I tried the same thing by granting admin consent to those two API permissions you suggested but it is still not working for me

AkshaySolanki_3-1687375176874.png

 

When I get a login prompt in my test bot PVA

AkshaySolanki_4-1687375214450.png

 

I get this error message 

AkshaySolanki_0-1687374934419.png

 

 

In the authentication of the BOT I have below settings and details from the Azure App we created for the authentication

AkshaySolanki_2-1687375063867.png

 

Also in MS Teams, it keeps asking for sign in without any prompt

AkshaySolanki_5-1687375556208.png

 

 

Can you let me know where we can fix things to get it working?

 

Drogon1
Frequent Visitor

We ended up raising this as a support ticket with Microsoft. In your third screenshot @AkshaySolanki we also entered a value in the Token exchange URL field as per the guides, but were later informed that Generative Answers do not yet support SSO. We could not remove that value once entered. We had to create a new bot and avoid entering a value there to get it working. We created a topic with a trigger word to call the standard system sign in topic, we have to run this in Teams before calling the generative answer topic.

Drogon1_0-1687388398925.png

 

Drogon1_1-1687388519629.png

I added the "thanks for asking" message because there were issues in Teams where it would simply fail to respond and jump straight to that message. 

 

To be honest when we did get this working and managed to have it respond to data in a test SharePoint site, the results were less than desirable and the response time was really slow.

 

You all need to start instead to look at Azure OpenAI https://learn.microsoft.com/en-us/azure/cognitive-services/openai/use-your-data-quickstart?tabs=comm...

The add your own data element of this was only released to the public a few days ago and you have to register to use it, with this we are getting much better results, but you are limited to the contents of an Azure Blob container at this stage. 

 

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