We've a bot that was built with PVA in Teams. We're looking to add OmniChannel support using Dynamics 365 Customer Service. The Omnichannel support does not seem to be present in Teams version of the PVA. In the web version, it looks like below. We can click on the Omnichannel and start to setup.
But in the Teams version, this option is not available. Do we have to have PVA Premium license to support this feature ?