cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Olivier_Defaux
Level: Powered On

2 MS Flow Approval messages; How do I stop one of theme

Can someone help me understand why I get 2 approval emails (one of which doesn't do anything) in MS Flow?

The one in red the one that actually records the approval.  The other seems to be a notification of some sort but it has the same approval-type body.

 

Annotation 2019-11-05 162858.jpg

 

Here are my settings in Flow. when I set Enable Notifications to No, the approval message that I want (and that works) doesn't get sent.

 

My objective is to stop the unwanted email notification - the first top on in the first graphic above - from being sent.  It's confusing to users as it serves no purpose.

 

Annotation 2019-11-05 162858-2.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
Olivier_Defaux
Level: Powered On

Re: 2 MS Flow Approval messages; How do I stop one of theme

It turns out I had a flow going in another environment so I was getting 2 messages.

 

This was resolved using MS Support help

View solution in original post

8 REPLIES 8
Super User
Super User

Re: 2 MS Flow Approval messages; How do I stop one of theme

@Olivier_Defaux 

Is it possible that there is another Flow with an approval action?

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott
Olivier_Defaux
Level: Powered On

Re: 2 MS Flow Approval messages; How do I stop one of theme

I've looked and that's not the case unfortunately.

 

Any other thoughts?

Super User
Super User

Re: 2 MS Flow Approval messages; How do I stop one of theme

@Olivier_Defaux 

Try a quick test...

Turn off your Flow then do what ever starts the Flow (create a new item, etc.).  The test is to see of the email still gets sent.

 

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Scott
Olivier_Defaux
Level: Powered On

Re: 2 MS Flow Approval messages; How do I stop one of theme

Great idea.

 

Just tried.

 

No emails at all.

Highlighted
Olivier_Defaux
Level: Powered On

Re: 2 MS Flow Approval messages; How do I stop one of theme

I just changed the name of the Approval Recipient.

 

The unwanted email arrived in my mailbox.  I wonder what could be causing that.  I don't see what action I'm doing in the Flow to cause that.

 

Any thoughts on where I should look?

Olivier_Defaux
Level: Powered On

Re: 2 MS Flow Approval messages; How do I stop one of theme

Odd thing. I noticed there is a Notifications connection in my Flow.  But I'm not using it anywhere in Flow I've actually constructed.

 

I deleted the connection with Notifications.

 

But the unwanted message keeps coming back and the Notifications connection reappears.

 

Why is this happening?

 

Annotation 2019-11-05 175320.jpg

Olivier_Defaux
Level: Powered On

Re: 2 MS Flow Approval messages; How do I stop one of theme

It turns out I had a flow going in another environment so I was getting 2 messages.

 

This was resolved using MS Support help

View solution in original post

Community Support Team
Community Support Team

Re: 2 MS Flow Approval messages; How do I stop one of theme

 

Hi @Olivier_Defaux ,

 

Thanks for posting in the Power Auto Community! It appears that you have found a solution to your issue!

If so, please click "Accept as Solution" on the reply that describes how you were able to solve your issue!

 

This makes your post much easier for other members of the community to see and find when looking for a solution!

Thanks for being an active Power Automate Community Member!

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Helpful resources

Announcements
firstImage

Incoming: New and improved badges!

Look out for new contribution recognition badges coming SOON!

firstImage

Power Platform Online Conference

Join us for the first ever Power Platform Online Conference!

firstImage

New & Improved Power Automate Community Cookbook

We've updated and improved the layout and uploading format of the Power Automate Cookbook!

thirdimage

Power Automate Community User Group Member Badge

Fill out a quick form to claim your user group badge now!

fifthimage

Microsoft Learn

Learn how to build the business apps that you need.

sixthImage

Power Platform World Tour

Find out where you can attend!

seventhimage

Webinars & Video Gallery

Watch & learn from the Power Automate Community Video Gallery!

Top Solution Authors
Top Kudoed Authors
Users online (5,205)