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Adaptive cards not working in email message

Having trouble with adaptive cards working a flow send an email v2 action.

Email in flow is sending but there is no content.

The adaptive card debugger is telling me that Card Enabled is false.

But thought I should be able to send to myself without orginator needing to be added.


Diagnostics are as follows...


  • "CardEnabledForMessage" false,
  • "ClientName""Outlook",


  • "ClientVersion" "16.0.11727.20244",
  • "EntityExtractionSuccess"true,
  • "Error" "EntityDocument does not exist.",
  • -
    • "found" false,
    • "type" null
    • "found" true,
    • "type""AdaptiveCard"
    • "results" "tenant name; dkim=none (message not signed) header.d=none;tenant name; dmarc=none action=none header.from=tenant name;",
    • "authAs" "Internal"


Any thoughts on why this won't come through in the email?

Community Support
Community Support

Hi @Anonymous ,


Could you please share the screenshot of the configuration of your flow?

Could you please share the full Adaptive card that you use in the flow?


Please share more details so we would try to provide a proper workaround for you.


Best regards,



Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Not applicable

Hi Alice,


Ended up getting it working in outlook web client and desktop client.
This link helped me.


Specifically part 3. Generate an HTML document to represent the email body and include the <script> tag in the <head>.


The same would not display in the andriod outlook client are there plans to make it work in there?




Hi, having the same issue after changing the card, im trying to find an issue in the JSON but its mostly the same, does anyone know if an originator id gets linked to a card and can only be used by one card?


Also regarding getting it to show on the Android version of Outlook you need to contact the microsoft onboading team who will add your originator ID to a white list. The app only gets updated in the Android store every few weeks so you have to wait.


They do have plans to change this however so it works like the iOS version of Outlook.




Not applicable

I have a number of Message Card emails that get sent by 13 people in total. These are Legacy Message Cards, I am now testing with a basic Adaptive Card. However, I can't send these Adaptive Cards to other people - only the same address .

I have created an entry on "Actionable Email Developer Dashboard" for Organisation and approved. I added two users as Sender Originators , added in functions to Target URLs - these were HTTP Power Automate Actions urls: https://prod-...  I wasn't able to add Test Users even though it is a required field for Scope of submission - this stayed blank. Kept telling me I had to use valid email addresses. These were the same two addresses used for Originator.

After created I added the Originator ID into compose action as shown:


<script type="application/adaptivecard+json">{
"type": "AdaptiveCard",
"originator":"[My Provider ID was entered here]"
"version": "1.0",
"body": [
"type": "TextBlock",
"text": "Visit the Outlook Dev Portal",
"size": "large"
"type": "TextBlock",
"text": "Click **Learn More** to learn more about Actionable Messages!"
"type": "Input.Text",
"id": "feedbackText",
"placeholder": "Let us know what you think about Actionable Messages"
"actions": [
"type": "Action.Http",
"title": "Send Feedback",
"method": "POST",
"url": "https://...",
"body": "{{feedbackText.value}}"
"type": "Action.OpenUrl",
"title": "Learn More",
"url": ""


I only want to use one Originator Id. Has anyone any idea why this is not working?






Regular Visitor

I too had the same issue and trying to figure out a solution. Prety much had the same code as in the link mentioned above but still no luck 😞

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