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Microsoft
Microsoft

Adding an item to a queue in Dynamics CRM

I'm trying to create a flow to automatically add a new support cases to a queue in Dynamics CRM. I'm able to create QueueItem from the new Case, and I can look up the Queue by name, but I don't see a field on either record relating to the other (no QueueID field on the QueueItem, no QueueItems field on the Queue). How can I perform this task with flow?

2 REPLIES 2
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Microsoft
Microsoft

Re: Adding an item to a queue in Dynamics CRM

We may not supported that field yet on CRM connector.

 

But you can posted your idea / need into https://powerusers.microsoft.com/t5/Flow-Ideas/idb-p/FlowIdeas

 

cc @Sunay / @merwan

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Helper I
Helper I

Re: Adding an item to a queue in Dynamics CRM

I came accross this thread and I think you could find your answer here.

 

@kkurni @michowl 

https://powerusers.microsoft.com/t5/Building-Flows/How-to-Route-Cases-to-Queues-using-Flow-and-not-C...

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