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Frequent Visitor

An unexpected exception encountered when evaluating branching condition.

I am trying to run a very simple flow. But I ge tthis error and I do not know why.


"The execution of template action 'Update_item' failed: an unexpected exception encountered when evaluating branching condition."





Can you open up the Udpate item actions in your a screen shots for both edit mode and run mode?

Regular Visitor

Were you able to resolve this issue? If yes, what was the resolution.

Frequent Visitor

Dear all,

I also have the same issue.

Can you advise?

I try to attach screen shot but unable to





Dear all, I have also ran into this issue. If a solution is out there it would be great to see in this thread.



Advocate IV
Advocate IV

I ran into the same problem this week and managed to resolve.


I have a flow where I have a response from an approval mail where the response can be a 1, 2, 3, 4 or 5 when I hit the respective button.


Switch recognises the 5, which I configured for testing to send a mail, but it failed with the above branching error message when trying to perform the actions under the Switch "Response Equals 5".


The problem appears to be that the numeric value should in fact be a string. If you change the e.g. Equals 5 to Equals "5", then it works.


Hope this helps. 🙂

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