cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
mkimener
Regular Visitor

Approval Flow - Approval Request coming from creator not actual requestor

Hi all,

I created an approval flow.  Everything is working well, expect one small piece.  When the approver gets the approval email request, it is showing that the request is coming from me (Meredith) the creator. I need it to shows a coming from the person who filled out the form and is actually requesting the PTO.  Here are the flow steps:

1. Employee fills out PTO From - they select their office location, and based on this it will send the approval to the Director of that office

2. Get Response Details

2. Switch

3. Conditions - I have conditions for each location so that the approval email goes to that specific Director only (there are 7 conditions)

4. Start and wait for an approval - This is where the problem is.  The approval email says that I am the one requesting the PTO since I am the creator of the flow.  Not the person who complete the PTO Form.

5. Condition - Outcome

6. If Yes, Creates a Sharepoint item (I have a sharepoint list that shows all approvals)

6a. Send approval email to responder, HR and Payroll

7. If No, Creates a Sharepoint item (I have a sharepoint list that shows all denials)

7a. Sends denial email to responder with comments 

 

My question is how do I get my email off the approval request and to show the forms responder email instead??

 

 

I am the creator, Meredith.  So you can see it says at the top, "Requested by Meredith".  However Lauryn is the one who is actually requesting it, so how to I make it say "Requested by Lauryn" instead?

 

Approval Flow Error.png

 

 

 

1 ACCEPTED SOLUTION

Accepted Solutions

Hello @mkimener ,

If the flow was developed under your account then you won't be able to remove yourself completely, you'll stay among the flow owners. You can share the flow with the admin account, replace all connections in the flow by the service account connections and then delete your connections.

Or you can export the flow and import it again under the admin account, that way your account will not be involved in the flow anymore. The admin account must have access to all the resources you use - it must have permissions on the SP list, it must have Office license, and if the form is a MS Forms form, it must be created by the admin account.

 



[ If I have answered your question, please Accept the post as a solution. ]
[ If you like my response, please give it a Thumbs Up. ]

[ I also blog about Power Automate solutions even for non-IT people. ]

View solution in original post

3 REPLIES 3
tom_riha
Super User II
Super User II

Hello @mkimener ,

if it's an automatically started flow then you can't use the user who started the flow. Thats possible only for manually started flow.

You could set the user into the 'Requestor' field in the 'Start and wait for an approval' action, it won't remove your name completely from the notification, but it wouldn't be the main name there.

image.png

To remove your name completely you'd need a special account whose connection to the Approvals application would be used = an extra Office account just for this flow. Or start the flow manually, as already mentioned.

 



[ If I have answered your question, please Accept the post as a solution. ]
[ If you like my response, please give it a Thumbs Up. ]

[ I also blog about Power Automate solutions even for non-IT people. ]

Tom_riha,

Thanks for suggesting this, I have added the Forms Responses Name to the requestor field.  In terms of using an extra account, I am going to create a generic admin account for creating and managing flows.  If I go into this flow and add that account as an "Owner" and then remove my individual work account, will the flow still work?  I will need to add the connections to that admin account and remove my connections?  This is a very complicated flow with a ton of switches and conditions, and I don't want to build it all over again!

Hello @mkimener ,

If the flow was developed under your account then you won't be able to remove yourself completely, you'll stay among the flow owners. You can share the flow with the admin account, replace all connections in the flow by the service account connections and then delete your connections.

Or you can export the flow and import it again under the admin account, that way your account will not be involved in the flow anymore. The admin account must have access to all the resources you use - it must have permissions on the SP list, it must have Office license, and if the form is a MS Forms form, it must be created by the admin account.

 



[ If I have answered your question, please Accept the post as a solution. ]
[ If you like my response, please give it a Thumbs Up. ]

[ I also blog about Power Automate solutions even for non-IT people. ]

View solution in original post

Helpful resources

Announcements
MPA User Group

Welcome to the User Group Public Preview

Check out new user group experience and if you are a leader please create your group

MBAS on Demand

Microsoft Business Applications Summit sessions

On-demand access to all the great content presented by the product teams and community members! #MSBizAppsSummit #CommunityRocks

MBAS Attendee Badge

Claim Your Badge & Digital Swag!

Check out how to claim yours today!

secondImage

Are Your Ready?

Test your skills now with the Cloud Skill Challenge.

Top Solution Authors
Top Kudoed Authors
Users online (55,967)