cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Rkaur
Helper IV
Helper IV

Approval Flow not sending email. throws error 'InvalidApprovalSubscribeRequestAssignedToMissing'

Hi,

 

I'm using Dynamics 365 connector to build my Microsoft flow. The requirement is to send out email when stated business requirement is met. But, It fails at the approval step stating - BadRequest. The request failed. Error code: 'InvalidApprovalSubscribeRequestAssignedToMissing'. Error Message: 'Required field 'assignedTo' is missing, empty, or contained no valid users.'.

 

i have used "variable" step to identify teh value that is stored in teh attribute "Primary Email" of the owner, teh value is coming right and its a valid email address too. Even tried using the 'set variable' attribute at 'Assigned To' instead of this dynamics "Primary Email" attribute. Still fails with same error. 

COudl someone please suggest what could be wrong here ?

 

Screenshot attached - 

 

error 1.PNGerror 2.PNG

17 REPLIES 17
Pieter_Veenstra
Community Champion
Community Champion

Can you add a compose action just before the approval step in here set the value to the dynamic content and variables used in the assigned to field. Then run it and check the value of the compose.
v-yamao-msft
Community Support
Community Support

Hi @Rkaur,

 

From the error message, it seems that Assigned to field contains an invalid email address.

Could you share more details on the variable Teststatus? Please make sure it will return a valid email address.

Please also make sure the dynamic content Primary Email will return a valid email address.

I have made the following test.

When a record is created in Opportunities, Initialize Variable of type String.

Get record from Accounts. Set variable to an email address.

Add a Compose action to get the return result of dynamic content Email from the action Get record.

Finally, start an approval, in the assigned to field, fill in the variable and dynamic content Email.

Which works fine.

Please take it for a reference and try it again on your side.

1.PNG2.PNG 

 

Best regards,

Mabel

Community Support Team _ Mabel Mao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi Pieter and Mabel,

 

I added the compose step as suggested , ran the flow and the flow failed again with same error. Value in the compose step was fetched properly - a valid email address of the user.

Please see the screensot attached. 

 

error 3-compose.PNGerror 4-flow.PNG

 

I just have anotehr thought, could the error be anyhow related to outgoing mail service of my trial instance and not in teh flow ? Basically any servie related issue. ? SInce its a trial i am not sure if service tickets can be logged with the MS team to discuss the same. Please suggest. 

@Rkaur,

 

Thge compose step wouldn't fix anything it is just for debugging.

 

Can you clikc on the compose action in the run history and then check the value of the output. If there is anything worng with the data ( and the error message is pointing in that direction) then it should be easy enough to figure out what is going wrong.

Hi Pieter,

I have attached the h screenshot of the Compose attribute in my comment above. It retrieves the email address of the user correctly. 

Used the respective output variable of COmpose in the Approval Email step along with 'Primary Email' attribute, still the flow fails.

 

Sorry , I missed that screenshot.

 

I just reproduced your problem.

 

 

 AssignToMimssing.PNG

I then tried the same with a varibale and then I tried it with a hard coded email address and all gave me the same error.

 

Then I noticed that I mistyped my email account address and after I corrected it the approval all worked. So it looks like that user you are using isn't a valid user account.

 

 

 

 

Hi Pieter,

 

Can you please help me understand below -

 

when you say "not a valid user account" -

ques 1> do these users need to have xxxx@<trial>.onmicrosoft.com in their email address, that sets automatically as part of ther user id creation ? As i have modified the email id's to something else.

ques 2> i just created a dynamics 365 trial instance with no office subscription. For these users to receive emails from microsoft flow, do i need to configure office accounts as well for these user accounts ?

Just a thought, could you get this user to login to Flow? That should verify that the account is valid.

Hi,

 

Actually am not able to ..m getting below error.

The role is Users and not admin.  probably thats the issue my flow isnt working ..

User id is "mhayden@<trial>.onmicrosoft.com  and email id i have changed to some gmail account.

but what access role i am misisng here ?permission.PNG

I just created a demo Dynmics 365 environment and I got an Admin account given and an account MeganB. Or at least the notifications told me that there was a MeganB account. When I looked in my Office 365 Amdin center there was no MeganB there. 

 

For all users within Office 365 my approval simply worked. You migth want to have a look if you can find out anythign starnge about the accounts that you are using related to licences or mailboxes etc.

I did some further investigation and I cvan only get the error when the email address doesn't exist in my environment.

 

https://veenstra.me.uk/2018/10/30/microsoft-flow-approvals-badrequest-the-request-failed-error-code-...

 

 

Hi Pieter..

Thanks for your reply and your analysis.

when you say -"email address doesn't exist in my environment." here are you referring to Office 365 environment  ?

 

coz i just took subscription for dynamics 365 crm environment and not office 365. so the users i created do not have any valid office 365 account on teh same tenant. Is this the reason why the microsoft flow is failing at Bad request.

 

i tried another thing now - replaced the user's mail address with its user id ( both same) just to signify email address domain exists on same tenant i.e mhayden@<trial>.onmicrosoft.com so now my flow has gone into endless cycle. Its just not ending.

Im trying to identify if taking a subscription for office 365 and configuring email accounts for these users would fix this.

 

 

I think that is the reason. Yes.

 

Can you create a 365 account for them?

i will try and let you know.

Thanks. 

Hi Pieter,

 

Can you please check for your user, for whom Approval flow is working fine .. what all product license access he has to ?

here is the screenshot of my user (who is the Approver, to whose email address email is being sent)  who has below accesses.

product license.PNG

Hi,

 

For everyone's reference, i took an office 365 email account subscription for my desired users and the issue was solved.

 

Conclusion- 

Microsoft flow will send out email only to internal users of the organization residing on same tenant domain and to the ones who have valid office 365 outloop app and exchange server associated.

emilyharrison
Frequent Visitor

Hello

I'm also having the same issue. For context my form has 5 email addresses from each department which submitters are expected to select a minimum of 2.

I have added a compose and can see that the emails are being extracted from the multiple choice correctly however the approval has this error 

emilyharrison_0-1708076872704.png

 

When i select only one user in the form answer the email will send but the issue arises when the approval request is being sent to multiple users.

Any advice please?

Helpful resources

Announcements

Exclusive LIVE Community Event: Power Apps Copilot Coffee Chat with Copilot Studio Product Team

It's time for the SECOND Power Apps Copilot Coffee Chat featuring the Copilot Studio product team, which will be held LIVE on April 3, 2024 at 9:30 AM Pacific Daylight Time (PDT).     This is an incredible opportunity to connect with members of the Copilot Studio product team and ask them anything about Copilot Studio. We'll share our special guests with you shortly--but we want to encourage to mark your calendars now because you will not want to miss the conversation.   This live event will give you the unique opportunity to learn more about Copilot Studio plans, where we’ll focus, and get insight into upcoming features. We’re looking forward to hearing from the community, so bring your questions!   TO GET ACCESS TO THIS EXCLUSIVE AMA: Kudo this post to reserve your spot! Reserve your spot now by kudoing this post.  Reservations will be prioritized on when your kudo for the post comes through, so don't wait! Click that "kudo button" today.   Invitations will be sent on April 2nd.Users posting Kudos after April 2nd at 9AM PDT may not receive an invitation but will be able to view the session online after conclusion of the event. Give your "kudo" today and mark your calendars for April 3, 2024 at 9:30 AM PDT and join us for an engaging and informative session!

Tuesday Tip: Unlocking Community Achievements and Earning Badges

TUESDAY TIPS are our way of communicating helpful things we've learned or shared that have helped members of the Community. Whether you're just getting started or you're a seasoned pro, Tuesday Tips will help you know where to go, what to look for, and navigate your way through the ever-growing--and ever-changing--world of the Power Platform Community! We cover basics about the Community, provide a few "insider tips" to make your experience even better, and share best practices gleaned from our most active community members and Super Users.   With so many new Community members joining us each week, we'll also review a few of our "best practices" so you know just "how" the Community works, so make sure to watch the News & Announcements each week for the latest and greatest Tuesday Tips!     THIS WEEK'S TIP: Unlocking Achievements and Earning BadgesAcross the Communities, you'll see badges on users profile that recognize and reward their engagement and contributions. These badges each signify a different achievement--and all of those achievements are available to any Community member! If you're a seasoned pro or just getting started, you too can earn badges for the great work you do. Check out some details on Community badges below--and find out more in the detailed link at the end of the article!       A Diverse Range of Badges to Collect The badges you can earn in the Community cover a wide array of activities, including: Kudos Received: Acknowledges the number of times a user’s post has been appreciated with a “Kudo.”Kudos Given: Highlights the user’s generosity in recognizing others’ contributions.Topics Created: Tracks the number of discussions initiated by a user.Solutions Provided: Celebrates the instances where a user’s response is marked as the correct solution.Reply: Counts the number of times a user has engaged with community discussions.Blog Contributor: Honors those who contribute valuable content and are invited to write for the community blog.       A Community Evolving Together Badges are not only a great way to recognize outstanding contributions of our amazing Community members--they are also a way to continue fostering a collaborative and supportive environment. As you continue to share your knowledge and assist each other these badges serve as a visual representation of your valuable contributions.   Find out more about badges in these Community Support pages in each Community: All About Community Badges - Power Apps CommunityAll About Community Badges - Power Automate CommunityAll About Community Badges - Copilot Studio CommunityAll About Community Badges - Power Pages Community

Tuesday Tips: Powering Up Your Community Profile

TUESDAY TIPS are our way of communicating helpful things we've learned or shared that have helped members of the Community. Whether you're just getting started or you're a seasoned pro, Tuesday Tips will help you know where to go, what to look for, and navigate your way through the ever-growing--and ever-changing--world of the Power Platform Community! We cover basics about the Community, provide a few "insider tips" to make your experience even better, and share best practices gleaned from our most active community members and Super Users.   With so many new Community members joining us each week, we'll also review a few of our "best practices" so you know just "how" the Community works, so make sure to watch the News & Announcements each week for the latest and greatest Tuesday Tips!   This Week's Tip: Power Up Your Profile!  🚀 It's where every Community member gets their start, and it's essential that you keep it updated! Your Community User Profile is how you're able to get messages, post solutions, ask questions--and as you rank up, it's where your badges will appear and how you'll be known when you start blogging in the Community Blog. Your Community User Profile is how the Community knows you--so it's essential that it works the way you need it to! From changing your username to updating contact information, this Knowledge Base Article is your best resource for powering up your profile.     Password Puzzles? No Problem! Find out how to sync your Azure AD password with your community account, ensuring a seamless sign-in. No separate passwords to remember! Job Jumps & Email Swaps Changed jobs? Got a new email? Fear not! You'll find out how to link your shiny new email to your existing community account, keeping your contributions and connections intact. Username Uncertainties Unraveled Picking the perfect username is crucial--and sometimes the original choice you signed up with doesn't fit as well as you may have thought. There's a quick way to request an update here--but remember, your username is your community identity, so choose wisely. "Need Admin Approval" Warning Window? If you see this error message while using the community, don't worry. A simple process will help you get where you need to go. If you still need assistance, find out how to contact your Community Support team. Whatever you're looking for, when it comes to your profile, the Community Account Support Knowledge Base article is your treasure trove of tips as you navigate the nuances of your Community Profile. It’s the ultimate resource for keeping your digital identity in tip-top shape while engaging with the Power Platform Community. So, dive in and power up your profile today!  💪🚀   Community Account Support | Power Apps Community Account Support | Power AutomateCommunity Account Support | Copilot Studio  Community Account Support | Power Pages

Super User of the Month | Chris Piasecki

In our 2nd installment of this new ongoing feature in the Community, we're thrilled to announce that Chris Piasecki is our Super User of the Month for March 2024. If you've been in the Community for a while, we're sure you've seen a comment or marked one of Chris' helpful tips as a solution--he's been a Super User for SEVEN consecutive seasons!   Since authoring his first reply in April 2020 to his most recent achievement organizing the Canadian Power Platform Summit this month, Chris has helped countless Community members with his insights and expertise. In addition to being a Super User, Chris is also a User Group leader, Microsoft MVP, and a featured speaker at the Microsoft Power Platform Conference. His contributions to the new SUIT program, along with his joyous personality and willingness to jump in and help so many members has made Chris a fixture in the Power Platform Community.   When Chris isn't authoring solutions or organizing events, he's actively leading Piasecki Consulting, specializing in solution architecture, integration, DevOps, and more--helping clients discover how to strategize and implement Microsoft's technology platforms. We are grateful for Chris' insightful help in the Community and look forward to even more amazing milestones as he continues to assist so many with his great tips, solutions--always with a smile and a great sense of humor.You can find Chris in the Community and on LinkedIn. Thanks for being such a SUPER user, Chris! 💪 🌠  

Find Out What Makes Super Users So Super

We know many of you visit the Power Platform Communities to ask questions and receive answers. But do you know that many of our best answers and solutions come from Community members who are super active, helping anyone who needs a little help getting unstuck with Business Applications products? We call these dedicated Community members Super Users because they are the real heroes in the Community, willing to jump in whenever they can to help! Maybe you've encountered them yourself and they've solved some of your biggest questions. Have you ever wondered, "Why?"We interviewed several of our Super Users to understand what drives them to help in the Community--and discover the difference it has made in their lives as well! Take a look in our gallery today: What Motivates a Super User? - Power Platform Community (microsoft.com)

March User Group Update: New Groups and Upcoming Events!

  Welcome to this month’s celebration of our Community User Groups and exciting User Group events. We’re thrilled to introduce some brand-new user groups that have recently joined our vibrant community. Plus, we’ve got a lineup of engaging events you won’t want to miss. Let’s jump right in: New User Groups   Sacramento Power Platform GroupANZ Power Platform COE User GroupPower Platform MongoliaPower Platform User Group OmanPower Platform User Group Delta StateMid Michigan Power Platform Upcoming Events  DUG4MFG - Quarterly Meetup - Microsoft Demand PlanningDate: 19 Mar 2024 | 10:30 AM to 12:30 PM Central America Standard TimeDescription: Dive into the world of manufacturing with a focus on Demand Planning. Learn from industry experts and share your insights. Dynamics User Group HoustonDate: 07 Mar 2024 | 11:00 AM to 01:00 PM Central America Standard TimeDescription: Houston, get ready for an immersive session on Dynamics 365 and the Power Platform. Connect with fellow professionals and expand your knowledge. Reading Dynamics 365 & Power Platform User Group (Q1)Date: 05 Mar 2024 | 06:00 PM to 09:00 PM GMT Standard TimeDescription: Join our virtual meetup for insightful discussions, demos, and community updates. Let’s kick off Q1 with a bang! Leaders, Create Your Events!  Leaders of existing User Groups, don’t forget to create your events within the Community platform. By doing so, you’ll enable us to share them in future posts and newsletters. Let’s spread the word and make these gatherings even more impactful! Stay tuned for more updates, inspiring stories, and collaborative opportunities from and for our Community User Groups.   P.S. Have an event or success story to share? Reach out to us – we’d love to feature you!

Users online (5,913)