cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Anonymous
Not applicable

Approval Flow opening Web Browser (email body only approval)

Hi All,

 

Back again after 24 hours searching and watching youtube videos of it working erfectly. I cannot get mine to work.

 

Hi Guys,

 

I am using the flow "Start approval when a new item is added" in a sharepoint list. The flow works perfect on a mobile device in your outlook email when you can click "approve / Reject within the email it will update sharepoint.

 

But if you are accessing the approval email on a Desktop or laptop  when you click "Approve /  Reject" it will re-direct you to Microsoft flows page to review and approve/reject there.

 

Can this step be elinimted, as I am looking to reduce down this extra step.  Looking to have the task complete in the email instead of opening flow on a web tab.

 

Thanks for the help or advice.approval flow.JPG

6 ACCEPTED SOLUTIONS

Accepted Solutions
ChristianAbata
Most Valuable Professional
Most Valuable Professional

hi @Anonymous  this is normal just somethimes your explorer like Chrome or firefox can't send the response then MSflow sends you to the approvals page to enshure you are able to Approve o reject the flow. You can't change that but you can test in some explorers or navigators to see the best for your org.



Did I answer your question? Please consider to Mark
my post as a solution! to guide others :winking_face:

Proud to be a Flownaut!


If you want you can follow me:
Youtube: Christian Abata
Facebook: Power Automate LA
Website Tutorials: Christian Abata

View solution in original post

Pstork1
Most Valuable Professional
Most Valuable Professional

This Approval flow is based on a template that is still using an older Approval Action.  Please update the flow to use the Create and Wait for an Approval action instead of the Start an Approval action.  This may also require updating some other fields in the flow, but unless you are using a non-standard email client it should solve your problem.



-------------------------------------------------------------------------
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

View solution in original post

Anonymous
Not applicable

Thanks @Pstork1 but i tried the other flow and got the same problems of opening a web browser to apporve the flow,  i used "Start and wait for an approval" flow as per image. I will try some more but feel i will get the same result.

 

flow2.JPG

 

There seems to be only 3 types of approvals in flow,

 

flow3.JPG

View solution in original post

Anonymous
Not applicable

Thanks @ChristianAbata I tried the option by @Pstork1 but still in the same problem.

 

I can approve in Mobile email app, Approve in Office.otlook.com web email, but on the desktop email outlook I still get re-directed to the new web page of flow to approve there.  A very silly function by Microsoft and hard now to explain to a large organisation the advantage of using PowerAutomate for approvals and how it is better than SahrePoint 2010 workflows...

View solution in original post

Pstork1
Most Valuable Professional
Most Valuable Professional

Let me clarify the actions you are seeing.  Start and Wait for an Approval is a synchronous process.  It creates an approval and then waits for the response(s) to come back before proceeding.  The other two actions you see are the same process, but in an asynchronous fashion. Create an Approval creates the Approval and sends it out.  But the response isn't processed until you issue the Wait for an Approval action.  Its just like the Start and Wait for an Approval except you can do other things between the time you create the approval and finish it by processing the response.

 

As I said, I have seen situations where the email will open a web browser to collect responses.  This usually happens if you are using an older version of Outlook or an off brand mail client.  That's normal, but the error about reassignment isn't. Are you still getting that error? Or is it just that you are being redirected to the flow console to finish the approval?



-------------------------------------------------------------------------
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

View solution in original post

v-alzhan-msft
Community Support
Community Support

Hi @Anonymous ,

 

The issue could be confirmed and I think it is the expected behavior now, I don't see any solution currently and I suggest that you could contact Microsoft flow for any special explanation and solution if you don't want the approval would be re-direct to the Microsoft flow approval center when you make the response on the desktop.

 

Best Regards,

Alice

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

8 REPLIES 8
ChristianAbata
Most Valuable Professional
Most Valuable Professional

hi @Anonymous  this is normal just somethimes your explorer like Chrome or firefox can't send the response then MSflow sends you to the approvals page to enshure you are able to Approve o reject the flow. You can't change that but you can test in some explorers or navigators to see the best for your org.



Did I answer your question? Please consider to Mark
my post as a solution! to guide others :winking_face:

Proud to be a Flownaut!


If you want you can follow me:
Youtube: Christian Abata
Facebook: Power Automate LA
Website Tutorials: Christian Abata
Pstork1
Most Valuable Professional
Most Valuable Professional

This Approval flow is based on a template that is still using an older Approval Action.  Please update the flow to use the Create and Wait for an Approval action instead of the Start an Approval action.  This may also require updating some other fields in the flow, but unless you are using a non-standard email client it should solve your problem.



-------------------------------------------------------------------------
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.
Anonymous
Not applicable

Thanks @Pstork1 but i tried the other flow and got the same problems of opening a web browser to apporve the flow,  i used "Start and wait for an approval" flow as per image. I will try some more but feel i will get the same result.

 

flow2.JPG

 

There seems to be only 3 types of approvals in flow,

 

flow3.JPG

Anonymous
Not applicable

Thanks @ChristianAbata I tried the option by @Pstork1 but still in the same problem.

 

I can approve in Mobile email app, Approve in Office.otlook.com web email, but on the desktop email outlook I still get re-directed to the new web page of flow to approve there.  A very silly function by Microsoft and hard now to explain to a large organisation the advantage of using PowerAutomate for approvals and how it is better than SahrePoint 2010 workflows...

Pstork1
Most Valuable Professional
Most Valuable Professional

Let me clarify the actions you are seeing.  Start and Wait for an Approval is a synchronous process.  It creates an approval and then waits for the response(s) to come back before proceeding.  The other two actions you see are the same process, but in an asynchronous fashion. Create an Approval creates the Approval and sends it out.  But the response isn't processed until you issue the Wait for an Approval action.  Its just like the Start and Wait for an Approval except you can do other things between the time you create the approval and finish it by processing the response.

 

As I said, I have seen situations where the email will open a web browser to collect responses.  This usually happens if you are using an older version of Outlook or an off brand mail client.  That's normal, but the error about reassignment isn't. Are you still getting that error? Or is it just that you are being redirected to the flow console to finish the approval?



-------------------------------------------------------------------------
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.
Anonymous
Not applicable

@Pstork1 Its - sending me to the flow console in a web page to approve the flow for all the different approval options I have tried. It will not accept the approved in the mail on my Desktop "Outlook" Office 2016 Version App.

 

As mentioned it apporved fine on a mobile device outlook app and the Web version of office.outlook.com

 

Not sure what else to try here as it possibly is down to my organisation and the version of Outlook installed on everyones PC.

Pstork1
Most Valuable Professional
Most Valuable Professional

If you have access I would try upgrading to Office Pro Plus or Office 2019 Outlook.  As I said, I think its happening because you are on an older version client.  Unless you move to the current version of Outlook you may not be able to complete the Approval in the Outlook client.

 

Is the error message still happening when you redirect?



-------------------------------------------------------------------------
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.
v-alzhan-msft
Community Support
Community Support

Hi @Anonymous ,

 

The issue could be confirmed and I think it is the expected behavior now, I don't see any solution currently and I suggest that you could contact Microsoft flow for any special explanation and solution if you don't want the approval would be re-direct to the Microsoft flow approval center when you make the response on the desktop.

 

Best Regards,

Alice

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Helpful resources

Announcements

Update! June 13th, Community Ambassador Call for User Group Leaders and Super Users

Calling all Super Users & User Group Leaders   UPDATE:  We just wrapped up June's Community Ambassador monthly calls for Super Users and User Group Leaders. We had a fantastic call with lots of engagement. We are excited to share some highlights with you!    Big THANK YOU to our special guest Thomas Verhasselt, from the Copilot Studio Product Team for sharing how to use Power Platform Templates to achieve next generation growth.     A few key takeaways: Copilot Studio Cookbook Challenge:  Week 1 results are posted, Keep up the great work!Summer of Solutions:  Starting on Monday, June 17th. Just by providing solutions in the community, you can be entered to win tickets to Power Platform Community Conference.Super User Season 2: Coming SoonAll communities moving to the new platform end of July We also honored two different community members during the call, Mohamed Amine Mahmoudi and Markus Franz! We are thankful for both leaders' contributions and engagement with their respective communities. 🎉   Be sure to mark your calendars and register for the meeting on July 11th and stay up to date on all of the changes that are coming. Check out the Super User Forum boards for details.   We're excited to connect with you and continue building a stronger community together.   See you at the call!

Copilot Cookbook Challenge | Week 2 Results | Win Tickets to the Power Platform Conference

We are excited to announce the "The Copilot Cookbook Community Challenge is a great way to showcase your creativity and connect with others. Plus, you could win tickets to the Power Platform Community Conference in Las Vegas in September 2024 as an amazing bonus.   Two ways to enter: 1. Copilot Studio Cookbook Gallery:  https://aka.ms/CS_Copilot_Cookbook_Challenge 2. Power Apps Copilot Cookbook Gallery: https://aka.ms/PA_Copilot_Cookbook_Challenge   There will be 5 chances to qualify for the final drawing: Early Bird Entries: March 1 - June 2Week 1: June 3 - June 9Week 2: June 10 - June 16Week 3: June 17 - June 23Week 4: June 24 - June 30     At the end of each week, we will draw 5 random names from every user who has posted a qualifying Copilot Studio template, sample or demo in the Copilot Studio Cookbook or a qualifying Power Apps Copilot sample or demo in the Power Apps Copilot Cookbook. Users who are not drawn in a given week will be added to the pool for the next week. Users can qualify more than once, but no more than once per week. Four winners will be drawn at random from the total qualifying entrants. If a winner declines, we will draw again at random for the next winner.  A user will only be able to win once. If they are drawn multiple times, another user will be drawn at random. Prizes:  One Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value, does not include travel, lodging, or any other expenses) Winners are also eligible to do a 10-minute presentation of their demo or solution in a community solutions showcase at the event. To qualify for the drawing, templates, samples or demos must be related to Copilot Studio or a Copilot feature of Power Apps, Power Automate, or Power Pages, and must demonstrate or solve a complete unique and useful business or technical problem. Power Automate and Power Pagers posts should be added to the Power Apps Cookbook. Final determination of qualifying entries is at the sole discretion of Microsoft. Weekly updates and the Final random winners will be posted in the News & Announcements section in the communities on July 29th, 2024. Did you submit entries early?  Early Bird Entries March 1 - June 2:  If you posted something in the "early bird" time frame complete this form: https://aka.ms/Copilot_Challenge_EarlyBirds if you would like to be entered in the challenge.   Week 1 Results:  Congratulations to the Week 1 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Copilot Cookbook Gallery:Power Apps Cookbook Gallery:1.  @Mathieu_Paris 1.   @SpongYe 2.  @Dhanush 2.   @Deenuji 3.  n/a3.   @Nived_Nambiar  4.  n/a4.   @ManishSolanki 5.  n/a5.    n/a   Week 2 Results:  Congratulations to the Week 2 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Copilot Cookbook Gallery:Power Apps Cookbook Gallery:1. Kasun_Pathirana1. ManishSolanki2. cloudatica2. madlad3. n/a3. SpongYe4. n/a4. n/a5. n/a5. n/a

Win free tickets to the Power Platform Conference | Summer of Solutions

We are excited to announce the Summer of Solutions Challenge!    This challenge is kicking off on Monday, June 17th and will run for (4) weeks.  The challenge is open to all Power Platform (Power Apps, Power Automate, Copilot Studio & Power Pages) community members. We invite you to participate in a quest to provide solutions to as many questions as you can. Answers can be provided in all the communities.    Entry Period: This Challenge will consist of four weekly Entry Periods as follows (each an “Entry Period”)   - 12:00 a.m. PT on June 17, 2024 – 11:59 p.m. PT on June 23, 2024 - 12:00 a.m. PT on June 24, 2024 – 11:59 p.m. PT on June 30, 2024 - 12:00 a.m. PT on July 1, 2024 – 11:59 p.m. PT on July 7, 2024 - 12:00 a.m. PT on July 8, 2024 – 11:59 p.m. PT on July 14, 2024   Entries will be eligible for the Entry Period in which they are received and will not carryover to subsequent weekly entry periods.  You must enter into each weekly Entry Period separately.   How to Enter: We invite you to participate in a quest to provide "Accepted Solutions" to as many questions as you can. Answers can be provided in all the communities. Users must provide a solution which can be an “Accepted Solution” in the Forums in all of the communities and there are no limits to the number of “Accepted Solutions” that a member can provide for entries in this challenge, but each entry must be substantially unique and different.    Winner Selection and Prizes: At the end of each week, we will list the top ten (10) Community users which will consist of: 5 Community Members & 5 Super Users and they will advance to the final drawing. We will post each week in the News & Announcements the top 10 Solution providers.  At the end of the challenge, we will add all of the top 10 weekly names and enter them into a random drawing.  Then we will randomly select ten (10) winners (5 Community Members & 5 Super Users) from among all eligible entrants received across all weekly Entry Periods to receive the prize listed below. If a winner declines, we will draw again at random for the next winner.  A user will only be able to win once overall. If they are drawn multiple times, another user will be drawn at random.  Individuals will be contacted before the announcement with the opportunity to claim or deny the prize.  Once all of the winners have been notified, we will post in the News & Announcements of each community with the list of winners.   Each winner will receive one (1) Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value). NOTE: Prize is for conference attendance only and any other costs such as airfare, lodging, transportation, and food are the sole responsibility of the winner. Tickets are not transferable to any other party or to next year’s event.   ** PLEASE SEE THE ATTACHED RULES for this CHALLENGE**

Celebrating the June Super User of the Month: Markus Franz

Markus Franz is a phenomenal contributor to the Power Apps Community. Super Users like Markus inspire others through their example, encouragement, and active participation.    The Why: "I do this to help others achieve what they are trying to do. As a total beginner back then without IT background I know how overwhelming things can be, so I decided to jump in and help others. I also do this to keep progressing and learning myself." Thank you, Markus Franz, for your outstanding work! Keep inspiring others and making a difference in the community! 🎉  Keep up the fantastic work! 👏👏 Markus Franz | LinkedIn  Power Apps: mmbr1606  

Your Moment to Shine: 2024 PPCC’s Got Power Awards Show

For the third year, we invite you, our talented community members, to participate in the grand 2024 Power Platform Community Conference's Got Power Awards. This event is your opportunity to showcase solutions that make a significant business impact, highlight extensive use of Power Platform products, demonstrate good governance, or tell an inspirational story. Share your success stories, inspire your peers, and show off some hidden talents.  This is your time to shine and bring your creations into the spotlight!  Make your mark, inspire others and leave a lasting impression. Sign up today for a chance to showcase your solution and win the coveted 2024 PPCC’s Got Power Award. This year we have three categories for you to participate in: Technical Solution Demo, Storytelling, and Hidden Talent.      The Technical solution demo category showcases your applications, automated workflows, copilot agentic experiences, web pages, AI capabilities, dashboards, and/or more. We want to see your most impactful Power Platform solutions!  The Storytelling category is where you can share your inspiring story, and the Hidden Talent category is where your talents (such as singing, dancing, jump roping, etc.) can shine! Submission Details:  Fill out the submission form https://aka.ms/PPCCGotPowerSignup by July 12th with details and a 2–5-minute video showcasing your Solution impact. (Please let us know you're coming to PPCC, too!)After review by a panel of Microsoft judges, the top storytellers will be invited to present a virtual demo presentation to the judges during early August. You’ll be notified soon after if you have been selected as a finalist to share your story live at PPCC’s Got Power!  The live show will feature the solution demos and storytelling talents of the top contestants, winner announcements, and the opportunity to network with your community.  It's not just a showcase for technical talent and storytelling showmanship, show it's a golden opportunity to make connections and celebrate our Community together! Let's make this a memorable event! See you there!   Mark your calendars! Date and Time: Thursday, Sept 19th Location: PPCC24 at the MGM Grand, Las Vegas, NV 

Tuesday Tip | Accepting Solutions

It's time for another TUESDAY TIPS, your weekly connection with the most insightful tips and tricks that empower both newcomers and veterans in the Power Platform Community! Every Tuesday, we bring you a curated selection of the finest advice, distilled from the resources and tools in the Community. Whether you’re a seasoned member or just getting started, Tuesday Tips are the perfect compass guiding you across the dynamic landscape of the Power Platform Community.   To enhance our collaborative environment, it's important to acknowledge when your question has been answered satisfactorily. Here's a quick guide on how to accept a solution to your questions: Find the Helpful Reply: Navigate to the reply that has effectively answered your question.Accept as Solution: Look for the "Accept as Solution" button or link, usually located at the bottom of the reply.Confirm Your Selection: Clicking this button may prompt you for confirmation. Go ahead and confirm that this is indeed the solution.Acknowledgment: Once accepted, the reply will be highlighted, and the original post will be marked as "Solved". This helps other community members find the same solution quickly. By marking a reply as an accepted solution, you not only thank the person who helped you but also make it easier for others with similar questions to find answers. Let's continue to support each other by recognizing helpful contributions. 

Users online (3,990)