cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Anonymous
Not applicable

Approval Flow opening Web Browser (email body only approval)

Hi All,

 

Back again after 24 hours searching and watching youtube videos of it working erfectly. I cannot get mine to work.

 

Hi Guys,

 

I am using the flow "Start approval when a new item is added" in a sharepoint list. The flow works perfect on a mobile device in your outlook email when you can click "approve / Reject within the email it will update sharepoint.

 

But if you are accessing the approval email on a Desktop or laptop  when you click "Approve /  Reject" it will re-direct you to Microsoft flows page to review and approve/reject there.

 

Can this step be elinimted, as I am looking to reduce down this extra step.  Looking to have the task complete in the email instead of opening flow on a web tab.

 

Thanks for the help or advice.approval flow.JPG

6 ACCEPTED SOLUTIONS

Accepted Solutions
ChristianAbata
Super User
Super User

hi @Anonymous  this is normal just somethimes your explorer like Chrome or firefox can't send the response then MSflow sends you to the approvals page to enshure you are able to Approve o reject the flow. You can't change that but you can test in some explorers or navigators to see the best for your org.



Did I answer your question? Please consider to Mark
my post as a solution! to guide others :winking_face:

Proud to be a Flownaut!


If you want you can follow me at www.christianabata.com Quieres contenido en español? Síguenos en Power Automate LA

View solution in original post

Pstork1
Dual Super User
Dual Super User

This Approval flow is based on a template that is still using an older Approval Action.  Please update the flow to use the Create and Wait for an Approval action instead of the Start an Approval action.  This may also require updating some other fields in the flow, but unless you are using a non-standard email client it should solve your problem.



-------------------------------------------------------------------------
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

View solution in original post

Anonymous
Not applicable

Thanks @Pstork1 but i tried the other flow and got the same problems of opening a web browser to apporve the flow,  i used "Start and wait for an approval" flow as per image. I will try some more but feel i will get the same result.

 

flow2.JPG

 

There seems to be only 3 types of approvals in flow,

 

flow3.JPG

View solution in original post

Anonymous
Not applicable

Thanks @ChristianAbata I tried the option by @Pstork1 but still in the same problem.

 

I can approve in Mobile email app, Approve in Office.otlook.com web email, but on the desktop email outlook I still get re-directed to the new web page of flow to approve there.  A very silly function by Microsoft and hard now to explain to a large organisation the advantage of using PowerAutomate for approvals and how it is better than SahrePoint 2010 workflows...

View solution in original post

Let me clarify the actions you are seeing.  Start and Wait for an Approval is a synchronous process.  It creates an approval and then waits for the response(s) to come back before proceeding.  The other two actions you see are the same process, but in an asynchronous fashion. Create an Approval creates the Approval and sends it out.  But the response isn't processed until you issue the Wait for an Approval action.  Its just like the Start and Wait for an Approval except you can do other things between the time you create the approval and finish it by processing the response.

 

As I said, I have seen situations where the email will open a web browser to collect responses.  This usually happens if you are using an older version of Outlook or an off brand mail client.  That's normal, but the error about reassignment isn't. Are you still getting that error? Or is it just that you are being redirected to the flow console to finish the approval?



-------------------------------------------------------------------------
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

View solution in original post

v-alzhan-msft
Community Support
Community Support

Hi @Anonymous ,

 

The issue could be confirmed and I think it is the expected behavior now, I don't see any solution currently and I suggest that you could contact Microsoft flow for any special explanation and solution if you don't want the approval would be re-direct to the Microsoft flow approval center when you make the response on the desktop.

 

Best Regards,

Alice

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

8 REPLIES 8
ChristianAbata
Super User
Super User

hi @Anonymous  this is normal just somethimes your explorer like Chrome or firefox can't send the response then MSflow sends you to the approvals page to enshure you are able to Approve o reject the flow. You can't change that but you can test in some explorers or navigators to see the best for your org.



Did I answer your question? Please consider to Mark
my post as a solution! to guide others :winking_face:

Proud to be a Flownaut!


If you want you can follow me at www.christianabata.com Quieres contenido en español? Síguenos en Power Automate LA
Pstork1
Dual Super User
Dual Super User

This Approval flow is based on a template that is still using an older Approval Action.  Please update the flow to use the Create and Wait for an Approval action instead of the Start an Approval action.  This may also require updating some other fields in the flow, but unless you are using a non-standard email client it should solve your problem.



-------------------------------------------------------------------------
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.
Anonymous
Not applicable

Thanks @Pstork1 but i tried the other flow and got the same problems of opening a web browser to apporve the flow,  i used "Start and wait for an approval" flow as per image. I will try some more but feel i will get the same result.

 

flow2.JPG

 

There seems to be only 3 types of approvals in flow,

 

flow3.JPG

Anonymous
Not applicable

Thanks @ChristianAbata I tried the option by @Pstork1 but still in the same problem.

 

I can approve in Mobile email app, Approve in Office.otlook.com web email, but on the desktop email outlook I still get re-directed to the new web page of flow to approve there.  A very silly function by Microsoft and hard now to explain to a large organisation the advantage of using PowerAutomate for approvals and how it is better than SahrePoint 2010 workflows...

Let me clarify the actions you are seeing.  Start and Wait for an Approval is a synchronous process.  It creates an approval and then waits for the response(s) to come back before proceeding.  The other two actions you see are the same process, but in an asynchronous fashion. Create an Approval creates the Approval and sends it out.  But the response isn't processed until you issue the Wait for an Approval action.  Its just like the Start and Wait for an Approval except you can do other things between the time you create the approval and finish it by processing the response.

 

As I said, I have seen situations where the email will open a web browser to collect responses.  This usually happens if you are using an older version of Outlook or an off brand mail client.  That's normal, but the error about reassignment isn't. Are you still getting that error? Or is it just that you are being redirected to the flow console to finish the approval?



-------------------------------------------------------------------------
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.
Anonymous
Not applicable

@Pstork1 Its - sending me to the flow console in a web page to approve the flow for all the different approval options I have tried. It will not accept the approved in the mail on my Desktop "Outlook" Office 2016 Version App.

 

As mentioned it apporved fine on a mobile device outlook app and the Web version of office.outlook.com

 

Not sure what else to try here as it possibly is down to my organisation and the version of Outlook installed on everyones PC.

If you have access I would try upgrading to Office Pro Plus or Office 2019 Outlook.  As I said, I think its happening because you are on an older version client.  Unless you move to the current version of Outlook you may not be able to complete the Approval in the Outlook client.

 

Is the error message still happening when you redirect?



-------------------------------------------------------------------------
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.
v-alzhan-msft
Community Support
Community Support

Hi @Anonymous ,

 

The issue could be confirmed and I think it is the expected behavior now, I don't see any solution currently and I suggest that you could contact Microsoft flow for any special explanation and solution if you don't want the approval would be re-direct to the Microsoft flow approval center when you make the response on the desktop.

 

Best Regards,

Alice

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Helpful resources

Announcements
Power Automate News & Announcements

Power Automate News & Announcements

Keep up to date with current events and community announcements in the Power Automate community.

Community Calls Conversations

Community Calls Conversations

A great place where you can stay up to date with community calls and interact with the speakers.

Power Automate Community Blog

Power Automate Community Blog

Check out the latest Community Blog from the community!

Top Solution Authors
Top Kudoed Authors
Users online (5,527)