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AMH08
Level: Powered On

Approval Process Requested By

We have a centralized flow account to manage some business Flows. 

 

I find myself tinkering with an approval flow. The approval is working. However, the approval always says it is being requested by the account the flow lives on. Is there a way to configure that to be someone else without the flow living on that someone else's account? 


What I would like to do is have the requested by be whoever was entered in a person field within the sharepoint list item that was triggered by the flow. 

 

The only options I see for the approval is:

Title, Assigned To, Details, Item Link, Item Link Description. 

13 REPLIES 13
Community Support Team
Community Support Team

Re: Approval Process Requested By

Hi @AMH08,

 

Do you want to change the requestor (Requested by) of the Approval email sent through "Start an approval" action dynamically?

 

The requestor (Requested by) of the approval email sent through "Start an approval" action is based on your current login account of Microsoft Flow. In other words, if you login in Microsoft Flow with the account of user A, the requestor (Requested by) of the approval email sent through "Start an approval" action is user A, if you login in Microsoft Flow with the account of user B, the requestor (Requested by) of the approval email sent through "Start an approval" action is user B.

 

There is no way to change the requestor (Requested by) of the Approval email sent through "Start an approval" action dynamically in Microsoft Flow currently, if you would like this feature to be added in Microsoft Flow, please submit an idea to Flow Ideas Forum:

https://powerusers.microsoft.com/t5/Flow-Ideas/idb-p/FlowIdeas

 

Best regards,

Kris

Community Support Team _ Kris Dai
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
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mojoriesen
Level: Powered On

Re: Approval Process Requested By

Kris - I createrd a Flow idea per your instructions. This seems like a faulty design to hard code an approval request to show as coming from the person who created the flow. Approvers (managers or otherwise) do not need to know, nor would they care, who created the Approval Flow. This could often be an IT resource. Approvers would primarily be concerned with who created the item requiring approval.

 

I can think of a use case where this hard coding of the Flow creator makes sense for an approval. 

 

Nigel1
Level: Powered On

Re: Approval Process Requested By

The Approval flow email needs to have an option to show who the Approval Request has orginated from rather than showing the default name of who created the flow.

Gristy
Level 10

Re: Approval Process Requested By

Hello,

The approval email comes from a microsoft.com address you cannot change that.

 

What you can do is insert your people value into the Requestor field in the approval like this, click show advanced options

 

Annotation 2019-10-03 150159.png

mojoriesen
Level: Powered On

Re: Approval Process Requested By

The problem isn't the ability to add a "Requestor" merge field into the body of the approval email, it's that the Flow Owner is featured prominently in the first line of the approval request email and is prefaced by "Requested by". In fact, the physical person requesting approval for an item is listed below that. 

 

Therefore, the problem is two-fold in my observation:

  1. The inappropriate hard coding of the phrase "Requested by" to identify the Flow Owner but is not requesting approval for anything. 
  2. The order of the email and inability to edit/move/hide the hard coded pieces. The request originator should be featured more prominently because they are the one actually requesting approval of a thing. They are the one who created the new list/library item, not the flow creator. Most times the flow creator is an IT staff member or the "tech person" on a team, who couldn't care less about the daily approvals occuring on the list itself. 

 

approval.png

 

ITCowboy
Level: Power Up

Re: Approval Process Requested By

I agree, this is not very well thought out. I am the IT person at or company, and also the only one with time and knowledge to create these flows. No-one cares that I created the flow. 

 

Example, I am using an approval list for vacation requests. The user puts in their information (dates, times, etc), managers name, and it kicks off the email to be approved or rejected. 

 

The manager receives an email, which shows all that information, but prominently at the top, the mail shows my picture, and "Requested by MY NAME", followed by my email address. 

 

That line is there because I created a flow for others to use, but I keep getting calls asking why I am requesting vacation from them (they are not my manager). It is confusing to the workflow process, and completely unnecessary to show any information about me in this instance, or most others I can think of.

 

The company wants to use sharepoint Online,  as we have been using with an inhouse version for years, but it seems the technology has moved backwards, and is not ready for prime time use yet. I cant do many things that I was able to do with SharePoint designer easily before.

 

If anyone hears or finds a fix for this, Please, let us know!

Brian950
Level: Powered On

Re: Approval Process Requested By

Also facing the same problem.

 

If the "Requested By: FLOW_OWNER" text simply didn't exist this wouldn't be an issue. If someone requests holiday time by updating a Sharepoint list then whoever gets the approval email does not care about who created the flow. The only info they need is the name of the person who created the list item.

 

This is a major flaw and surely a simple fix.

Gristy
Level 10

Re: Approval Process Requested By

There is already a field you can change who the requestor is in advanced settings.

Brian950
Level: Powered On

Re: Approval Process Requested By

How can you change who appears as the requestor? I don't see any field for it in Flow. Where are the advanced settings you're talking about?

Brian950
Level: Powered On

Re: Approval Process Requested By

app_snip.PNGThis is what I see in flow

 

I see no option for advanced settings.

Gristy
Level 10

Re: Approval Process Requested By

Hi,

 

It is here and also in start and wait for an approval.

 

it looks like maybe you are using old/deprecated action.

 

Annotation 2019-11-12 215327.png

Brian950
Level: Powered On

Re: Approval Process Requested By

Thanks for your help and the fast reponse.

ITCowboy
Level: Power Up

Re: Approval Process Requested By

OK, better, I did find the newer version that allows the requestor field.. Problem is, Microsoft should not be automatically fielding any of that information. the new version shows requested by: (requestor), and created by: (Myself) now, neither of which do I want to show. I can and do include that information in the body or subject line for the flow in a friendlier more readable format for any flow, if that information is needed, using Dynamic Content. 

 

I get that information is used in the flow itself to make it work, there is just absolutely no reason that information should be provided automatically, especially in this case where there are other means to show that information if wanted. If it must be there, at least it should be in small lettering at the bottom of the email, where my users will not read it, or misconstrue its meaning. My name has no need to be on any communication, post, or end result that user initiated in a flow, unless I am the one initiating that flow for its intended purpose. 

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