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Mattw112IG
Impactful Individual
Impactful Individual

Approval Process override from Admin?

I created a flow approval process.  Every now and then someone is out of office or on maternity leave, or maybe even wrong email, ...

 

Is there a way to assign to someone else from an admin perspective (not end user) and not break the flow?

 

Thanks,

Terry

1 ACCEPTED SOLUTION

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alrez
Community Support
Community Support

Hi,

 

Unfortunately there really isn't a way to reassign it without going through the user who it was assigned to. However I've seen this request a few times and there is a semi decent workaround for this. My recommendation would to add another use to the approval request (assuming the approval is set to first to respond) and assign the request to a service account or an admin account so if that user is unable to approve then an admin can go in and approve or deny the request on that account.

 

Regards,

 

Alex

 

-------

 

Community Support Team _ Alex Rezac
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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alrez
Community Support
Community Support

Hi,

 

Unfortunately there really isn't a way to reassign it without going through the user who it was assigned to. However I've seen this request a few times and there is a semi decent workaround for this. My recommendation would to add another use to the approval request (assuming the approval is set to first to respond) and assign the request to a service account or an admin account so if that user is unable to approve then an admin can go in and approve or deny the request on that account.

 

Regards,

 

Alex

 

-------

 

Community Support Team _ Alex Rezac
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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