Approval Workflow - GraphUserDetailByEmailMultipleFound'. Error Message: 'Found multiple matching users

[Anonymous]

Hello 

I have a basic approval workflow , getting the Approver's UPN and then triggering email for approval . But the flow errors out with the message -  GraphUserDetailByEmailMultipleFound'. Error Message: 'Found multiple matching users 

I cannot fix the Active Directory issues . Is there a workaround to fix this ? Thank you !

 

[v-alzhan-msft]

Hi @Anonymous ,

Could you please share a screenshot of the configuration of your flow?

The error message told that the flow found multiple matching users, please enter the email address separated by a semicolon to see if the issue still exists.

Best Regards,

Alice

Community Support Team _ Alice Zhang
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[Anonymous]

Hi Alice

Thanks for responding back. Here are the screnshots - 

1. the entire approval branch

the expaned one with UPN , where the approver is determined (one person) to approve the request per candidate . The hardcoded email addess would need to be checked up . Shall come back on that in a while 

[v-alzhan-msft]

Hi @Anonymous ,

Take a try with screenshot below:

Best Regards,

Alice

Community Support Team _ Alice Zhang
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[Anonymous]

thanks Alice , tried to use "Mail " in Assigned To and re-submitted the errored one .No luck . Still getting the same error message 

BadRequest. The request failed. Error code: 'GraphUserDetailByEmailMultipleFound'. Error Message: 'Found multiple matching users ('82673d8b-1e8c-4fb0-920b-4869817032c5, 62bbd149-c53b-433c-b01c-1ac6a3c782bd') for abcdef@email.com

Is there a way to get one ID , and I am assuming it is the AAD sync issue , Kindly let know 

regards

Shan

[v-alzhan-msft]

Hi @Anonymous ,

I have made a test on my side and many users has the same issue as yours:

https://powerusers.microsoft.com/t5/Building-Flows/GraphUserDetailByEmailMultipleFound-Error-Message-Found-multiple/td-p/117453

Please make sure the email address has the unique GUIDs.

Best regards,

Alice       

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

thanks Alice ,I tried the workaround mentioned before posting .. but no luck , Is there a way , may be a dynamic formula workaround that can select the unique GUIDs for the workflow to work and is this issue because of the AAD sync issue ?

Is there any workaround that can get around this ? Thank you once again 

regards

Shan

[v-alzhan-msft · Accepted solution]

Hi @Anonymous ,

Sorry for I couldn't offer any workaround for this issue.

I suggest that you could contact Microsoft flow for this issue and they may have the workaround.

Best regards,

Alice       

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

[Anonymous]

@v-alzhan-msft 

Thank You  Alice !