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ShanJoseph
Frequent Visitor

Approval Workflow - GraphUserDetailByEmailMultipleFound'. Error Message: 'Found multiple matching users

Hello 

I have a basic approval workflow , getting the Approver's UPN and then triggering email for approval . But the flow errors out with the message -  GraphUserDetailByEmailMultipleFound'. Error Message: 'Found multiple matching users 

I cannot fix the Active Directory issues . Is there a workaround to fix this ? Thank you !

 

 Flow error.png

 

1 ACCEPTED SOLUTION

Accepted Solutions

Hi @ShanJoseph ,

 

Sorry for I couldn't offer any workaround for this issue.

I suggest that you could contact Microsoft flow for this issue and they may have the workaround.

 

Best regards,

Alice       

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

8 REPLIES 8
v-alzhan-msft
Community Support
Community Support

Hi @ShanJoseph ,

 

Could you please share a screenshot of the configuration of your flow?

The error message told that the flow found multiple matching users, please enter the email address separated by a semicolon to see if the issue still exists.

1.png

 

Best Regards,

Alice

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Hi Alice

Thanks for responding back. Here are the screnshots - 

1. the entire approval branch

 

Capture1.PNG

the expaned one with UPN , where the approver is determined (one person) to approve the request per candidate . The hardcoded email addess would need to be checked up . Shall come back on that in a while 

 

Capture2.PNG

Hi @ShanJoseph ,

 

Take a try with screenshot below:

1.png

 

Best Regards,

Alice

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

thanks Alice , tried to use "Mail " in Assigned To and re-submitted the errored one .No luck . Still getting the same error message 

 

BadRequest. The request failed. Error code: 'GraphUserDetailByEmailMultipleFound'. Error Message: 'Found multiple matching users ('82673d8b-1e8c-4fb0-920b-4869817032c5, 62bbd149-c53b-433c-b01c-1ac6a3c782bd') for abcdef@email.com

 

Is there a way to get one ID , and I am assuming it is the AAD sync issue , Kindly let know 

 

regards

Shan

Hi @ShanJoseph ,

 

I have made a test on my side and many users has the same issue as yours:

https://powerusers.microsoft.com/t5/Building-Flows/GraphUserDetailByEmailMultipleFound-Error-Message...

 

Please make sure the email address has the unique GUIDs.

 

Best regards,

Alice       

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

thanks Alice ,I tried the workaround mentioned before posting .. but no luck , Is there a way , may be a dynamic formula workaround that can select the unique GUIDs for the workflow to work and is this issue because of the AAD sync issue ?

 

Is there any workaround that can get around this ? Thank you once again 

 

regards

Shan

Hi @ShanJoseph ,

 

Sorry for I couldn't offer any workaround for this issue.

I suggest that you could contact Microsoft flow for this issue and they may have the workaround.

 

Best regards,

Alice       

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

@v-alzhan-msft 

Thank You  Alice ! 

 

 

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