Approval Workflow is not automatically triggered

[delucaezequiel]

Hi:

I am trying to create an approval workflow for our SharePoint List. The flow is as follows:

1) Triggered: When an item is created or modified (SharePoint Site and List set from the drop down menu)

2) Start an approval (Assigned to is a distribution list)

3) Condition (Reply equals to Approved)

It seems that the flow is never triggered. I read on a post that it can take up to 90 minutes to start, however I already wait 3 hours and the mail was not send. Do you know if there is an issue with SharePoint and Flow or if there is anything that I should set in another way?

Here is where it get stuck

[ChristianAbata]

hi @delucaezequiel  please could you share an screanshot? because if is not triggering could be a trigger problem, and probably you need to open an MS support case.

[Yeiner]

Hello @delucaezequiel why do you say the flow is not triggered? based on the screenshot, the trigger ran but the approval action is waiting the response.  

[delucaezequiel]

Hi the first trigger tooks to long to run (almost 4 hours). When a new item was added later it took about 20 minutes. However in both flows the e-mail was not send to the distribution list. I am one of the members of that distribution list and did not receive the notification. Also I contact the remaining 4 members and none of them receive the e-mail requesting the approval. There may be an issue with that step that I need to fix as if nobody receive the approval notification the flow will never go to the next step

[delucaezequiel · Accepted solution]

It looks like there is an issue with Start an approval Task. It is not sending the e-mail to the distribution list. As a workarround I created the following flow:

1) Trigger: When an item is created or updated

2) Conditon: Content approval status is Pending Note: This is to avoid a loop when I update the item at the end of the flow

3) Action: Send an email with options (Options: Approve or Reject)

4) Conditon: If SelectedOption is Approve

5) Action: Inform item creator of Approval/Rejection

6) Action: Set content approval status to Approved/Rejected