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delucaezequiel
Regular Visitor

Approval Workflow is not automatically triggered

Hi:

I am trying to create an approval workflow for our SharePoint List. The flow is as follows:

1) Triggered: When an item is created or modified (SharePoint Site and List set from the drop down menu)

2) Start an approval (Assigned to is a distribution list)

3) Condition (Reply equals to Approved)

1.jpg

It seems that the flow is never triggered. I read on a post that it can take up to 90 minutes to start, however I already wait 3 hours and the mail was not send. Do you know if there is an issue with SharePoint and Flow or if there is anything that I should set in another way?

Here is where it get stuck

1.jpg

1 ACCEPTED SOLUTION

Accepted Solutions
delucaezequiel
Regular Visitor

It looks like there is an issue with Start an approval Task. It is not sending the e-mail to the distribution list. As a workarround I created the following flow:

1) Trigger: When an item is created or updated

2) Conditon: Content approval status is Pending Note: This is to avoid a loop when I update the item at the end of the flow

3) Action: Send an email with options (Options: Approve or Reject)

4) Conditon: If SelectedOption is Approve

5) Action: Inform item creator of Approval/Rejection

6) Action: Set content approval status to Approved/Rejected

1.jpg

 

4.jpg

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4 REPLIES 4
ChristianAbata
Community Champion
Community Champion

hi @delucaezequiel  please could you share an screanshot? because if is not triggering could be a trigger problem, and probably you need to open an MS support case.



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Hello @delucaezequiel why do you say the flow is not triggered? based on the screenshot, the trigger ran but the approval action is waiting the response.  

Hi the first trigger tooks to long to run (almost 4 hours). When a new item was added later it took about 20 minutes. However in both flows the e-mail was not send to the distribution list. I am one of the members of that distribution list and did not receive the notification. Also I contact the remaining 4 members and none of them receive the e-mail requesting the approval. There may be an issue with that step that I need to fix as if nobody receive the approval notification the flow will never go to the next step

delucaezequiel
Regular Visitor

It looks like there is an issue with Start an approval Task. It is not sending the e-mail to the distribution list. As a workarround I created the following flow:

1) Trigger: When an item is created or updated

2) Conditon: Content approval status is Pending Note: This is to avoid a loop when I update the item at the end of the flow

3) Action: Send an email with options (Options: Approve or Reject)

4) Conditon: If SelectedOption is Approve

5) Action: Inform item creator of Approval/Rejection

6) Action: Set content approval status to Approved/Rejected

1.jpg

 

4.jpg

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