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haseltonk
New Member

Approval flow email notifications not being sent when intended

I have an approval flow is triggered when a file is dropped into a sharepoint folder.  It is largely working as intended, the only issues are related to notification emails.  The way I think I have it setup as follows:

 

1. If an approver is not identified when a file is uploaded, a notification email should be sent to the person who created the file.  The email does go out, but it is always sent, even when an approver is identified immediately.  I would like it to not be sent if the creator of the file completes the required step of identifying the approver.

haseltonk_0-1604586495590.png

                                    haseltonk_1-1604586564352.png

 

2. If an approver is not identified right away, but is at some future point (say 24 hours later) the route is essentially broken, with the initial approval action email notifications not being generated.

 

I have similar issues with later steps of this process with things like reminder emails being sent even after the approval/rejection has occurred, but I think if I can figure out this first issue I will also be able to solve the later issues.  Any help is appreciated!

 

2 REPLIES 2
v-litu-msft
Community Support
Community Support

Hi @haseltonk,

 

After you send the notification email to the person who created the file, do you set the variable Approver1EnteredFlag to Yes?

If not, the send email will continue sending until the Do until timeout.

To prevent it, you should set the variable Approver1EnteredFlag to Yes if it meets your needs:

Screenshot 2020-11-06 135923.jpg

 

Best Regards,
Community Support Team _ Lin Tu
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

haseltonk
New Member

I believe the other side of the flow sets the Approver1EnteredFlag to Yes when that step has been completed.  See below:

 

Screenshot 2020-11-07 110220.png

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