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Adedamoo
Level: Powered On

Approval flow with time stamp to escalate

I am trying to create and approval flow work process using Microsoft flow but i am not able to add time to each activity and escalate when the time expire.

For example i would like that when someone refuses to respond to the approval request within 12 hours, it notify someone else and move the approval process.

 

Please help me, how can i do this.

 

Thank You

3 REPLIES 3
Community Support Team
Community Support Team

Re: Approval flow with time stamp to escalate

Hi @Adedamoo,

 

The Send Approval Email Action doesn't contain any timestamp that we could use to check in a Flow condition.

I tried to use the following method to follow your requirements, but it seems the flow can't work as expected:

120.PNG

When adding parallel branch, the last send Email Action will wait for all branch to finish running.

Currently I have no idea how to make it work.

Hope the above testing would give you some helpful thoughts.

Regards,

Michael

 

 

Community Support Team _ Michael Shao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Community Support Team
Community Support Team

Re: Approval flow with time stamp to escalate

Hi @Adedamoo,

 

Please check the new updates for the Modern Approvals, which allows to set an Approval Expiry and Automatic Escalations:

Respond to your approvals from your inbox and Set an Approval Expiry

 

Regards,

Michael

Community Support Team _ Michael Shao
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.
Adedamoo
Level: Powered On

Re: Approval flow with time stamp to escalate

Thank You Michael,

 

I am going through that now and will update you on the progress.

 

Thank You

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