cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
cristyflorin
Frequent Visitor

Approval matrix depending on country choice

Hi all, i am working on a form with a choice field for countries/regions (France, UK&I, Eastern Europe etc) and depending on that choice, i want the notification/approval email to go to the dedicated specialist for that country (eg John for France, Jessica for Spain etc).

 

How can i do that? Can't seem to find my way around this. Thanks!

1 ACCEPTED SOLUTION

Accepted Solutions
yashag2255
Dual Super User II
Dual Super User II

Hi @cristyflorin 

 

Assuming that you have the mail addresses for folks from the regions, pelase see the screenshot and replicate:frms.PNG

Based on the options on the country field on your form, you can create the cases and then assign approvals accordingly. 

 

Hope this Helps!

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

View solution in original post

2 REPLIES 2
Pstork1
Dual Super User III
Dual Super User III

Assuming you are using PowerApps for the Form side of this.  YOu can pass the country chosen to the Flow as a parameter and then use a Switch statement to send the approval or to set variables to the appropriate values and then send one approval after coming out of the Switch.



-------------------------------------------------------------------------
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.
yashag2255
Dual Super User II
Dual Super User II

Hi @cristyflorin 

 

Assuming that you have the mail addresses for folks from the regions, pelase see the screenshot and replicate:frms.PNG

Based on the options on the country field on your form, you can create the cases and then assign approvals accordingly. 

 

Hope this Helps!

If this reply has answered your question or solved your issue, please mark this question as answered. Answered questions helps users in the future who may have the same issue or question quickly find a resolution via search. If you liked my response, please consider giving it a thumbs up. THANKS!

View solution in original post

Helpful resources

Announcements
Process Advisor

Introducing Process Advisor

Check out the new Process Advisor community forum board!

MPA User Group

Welcome to the User Group Public Preview

Check out new user group experience and if you are a leader please create your group

V3_PVA CAmpaign Carousel.png

Community Challenge - Giveaways!

Participate in the Power Virtual Agents Community Challenge

Carousel 2021 Release Wave 2 Plan 768x460.jpg

2021 Release Wave 2 Plan

Power Platform release plan for the 2021 release wave 2 describes all new features releasing from October 2021 through March 2022.

Top Solution Authors
Top Kudoed Authors
Users online (1,864)