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mroverdraft12
New Member

Approval not working via email notification

Hey Guys

 

When approving or rejecting approval via email, it opens a link where you can then select either option.

 

For some reason, when i try this i get the error message "The requested approval is not accessible to the caller."

 

mroverdraft12_0-1645690039048.png

 

2 REPLIES 2
jranda
Regular Visitor

I am having the same issue when attempting to access an approval via email notification. Any updates?

jranda
Regular Visitor

Figured out the what was causing the issue for our user, may not be the same solution for you. The user had a duplicate enterprise microsoft account, so both were being sent the email notification about the approvals, but only the duplicate account was being given access to them. Removing the duplicate account fixed the issue.

 

If we had had two users with the same name & neither can be deleted, another solution would've been to change how the approvals are routed (ie. by email instead of name.)

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