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Responsive Resident
Responsive Resident

Approval request email not sending

Hello,

 

I had a flow working just fine, that was a simple approval flow. The issue now, is that the "Start Approval" email, is not sending to the assigned person. I verified that it's not working, by deleting the approval set, and built it again, same issue. I then went ahead and deleted the whole Flow, (Hours of work gone), and it's still not working.

 

Confused as anything, I created a new flow, and made it as simple as possible, and it still will not send the email. I tried different assignees, and triggers. What else am I missing here?

 

DropBox of Flow Running

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
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Responsive Resident
Responsive Resident

Re: Approval request email not sending

It's working again. I changed nothing, which is even more evidence to my theory that it was a service that was down on MS end. There really should be a status page when there is an outage, so we can see what components are affected.

View solution in original post

7 REPLIES 7
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Anonymous
Not applicable

Re: Approval request email not sending

I have exactly the same issue. Approval emails are no longer being delivered. is this an issue with the service?

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Regular Visitor

Re: Approval request email not sending

I have the same issue also.  My approval emails were sending until a couple of hours ago and then stopped.  The only way to approve them is through the Approval Queue.  All other emails are working fine.

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Responsive Resident
Responsive Resident

Re: Approval request email not sending

I was looking for a server status page, but could not find anything. 

Highlighted
Frequent Visitor

Re: Approval request email not sending

Same issue here - workflow is not sending Approval emails to the *Assigned to email address.

Just spent over an hour thinking it was the flow I setup - but alas, not just I

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Anonymous
Not applicable

Re: Approval request email not sending

Same issue here. I am pissed off now. Thousands of users are complaining as they are blocked. 

Highlighted
Responsive Resident
Responsive Resident

Re: Approval request email not sending

It's working again. I changed nothing, which is even more evidence to my theory that it was a service that was down on MS end. There really should be a status page when there is an outage, so we can see what components are affected.

View solution in original post

Highlighted
New Member

Re: Approval request email not sending

Hi all there

 

I am really confused about this feature because I have exactly the same problem. Looked everywhere and it really seems as easy as simply filling out the Assigned to field of the Start Approval step with a valid email address...

 

My email address is valid but my approval requests only appear in the approval center and are not sent by email...

 

Other emails are working fine... I understand you did nothing to correct the problem but it's really questioning my willing to use flows in my internal processes. Is it a reliable solution? Do we have someone to talk to and who can solve this stupid issue for good?

 

Thanks for any help 

 

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