cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
stephenJames
Helper V
Helper V

Approvals not sending Email

Hello,

         I have created a simple flow to require Approval when a new item is created in a sharepoint list. This issue i am having is that when a new item is created in the SP List an approval email is not being sent. I see that pending approval under the Approvals link in Flow, but no email comes through regarding the approval. 

I checked with our IT support regarding the missing emails and was responded with 

" I was able to do a message trace and it doesn’t look like any emails were sent to you from this email address.  Other agencies are receiving these emails (with details if undeliverable).   "

So as far as i can tell Flow isnt sending the emails out. 

Does anyone know if there is a setting or option that needs to be turned on in flow or something to allow these emails to be sent through. 

 

Thanks

 

1 ACCEPTED SOLUTION

Accepted Solutions

So with no information our approval emails are now being received. No changes were made on our end and the flows stayed the same.

I believe that whatever fixed the issue was done by our Tenant Administrators, but unfortunately we wont know what they changed or fixed. 

View solution in original post

20 REPLIES 20
Pstork1
Most Valuable Professional
Most Valuable Professional

There is a setting that will prevent emails from being sent if turned off.  In your Approval under advanced settings make sure that Enable Notifications is set to Yes. If it is set to No then the Approval will only be sent to the panel and no email copy will be sent.



-------------------------------------------------------------------------
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Thanks for your response. 

 

I checked this setting and can see that it is set to Enable Notifications

Capture1.PNG

Pstork1
Most Valuable Professional
Most Valuable Professional

A couple other things to try

 

1) Check in the Flow Runs and make sure that the settings used in the action are accurate. (For example that the approvers are a semicolon delimited string and not a comma delimited string.)

2) Check your Spam filter and your Junk folder in your mailbox.  I've seen these approvals get sent to junk if the address isn't whitelisted.

3) Temporarily add a Send Email action just in front of the Approval action which is also set to your email.  See if that email comes through.



-------------------------------------------------------------------------
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Hi @Pstork1 

 

1) Ive checked the flow actions in the Approvals action and dont see anything wrong. Heres a screen shot

Capture2.PNG

 

2) Ive checked the spam filter in Outlook and it is set to No Automatic Filtering. I also added maccount@microsoft.com to the Safe Recipients and Safe Senders List. From the tests i have run no emails for the approvals has gone into the spam / junk folder.

 

3) I added the send an email (V2) just before the Approval. When running the tests i do recieve those emails, but still no Approval emails.

 

As an added few tests, i changed the approval email address to my personal email, but that failed as it requires a user within the organization. I also changed the approval type from "Approve/Reject - First to respond" to "Approve/Reject - Everyone must approve" but that didnt make any difference. 

Additionally i changed the approval type out for the Custom Responses aswell as deleting and readding the original approval action and approval type. All had no effect. 

I think i did forget to mention that the approvals do show up under the Approvals link in flow, and i am able to approve and reject from there.

Pstork1
Most Valuable Professional
Most Valuable Professional

It looks from the screenshot like you are just typing in the approver's email.  When you do that it should show a typical People Picker dropdown.  You should pick the email from there.  What will show in the blank is the display name for the user rather than the email address.  That may be interferring with it send out the actual email



-------------------------------------------------------------------------
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.


@Pstork1 wrote:

It looks from the screenshot like you are just typing in the approver's email.  When you do that it should show a typical People Picker dropdown.  You should pick the email from there.  What will show in the blank is the display name for the user rather than the email address.  That may be interferring with it send out the actual email


It appears that it does do as you mentioned when entering the users name, but changes on reloading the flow.

Capture4.PNG

When this is selected is shows the following

Capture5.PNG

Saving the flow and navigating away from the page and back then shows the following.

Capture6.PNG

Pstork1
Most Valuable Professional
Most Valuable Professional

Understood, just wanted to make sure it was entered correctly and it is.

 

I'm honestly not sure what is happening in your environment.  We've checked about everything I can think of.



-------------------------------------------------------------------------
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.


@Pstork1 wrote:

Understood, just wanted to make sure it was entered correctly and it is.

 

I'm honestly not sure what is happening in your environment.  We've checked about everything I can think of.


Thanks for your suggestions and help. I am guessing it might be an admin setting or something. I will have to raise a ticket with our tenant administrators and see if they can look into it on there end. 

@stephenJames  You org may be geoblocking the emails. This happened to us! We were getting some approval emails but not all of them. we did a message trace and we could not find anything either. It was coming from a datacenter outside of the US and we were blocking it and that is why we were not getting them. You may have to contact Microsoft, they look at the logs and see where it is coming from and why you aren't getting it. Your org may need to whitellist certain IP ranges.


@KMac1980 wrote:

@stephenJames  You org may be geoblocking the emails. This happened to us! We were getting some approval emails but not all of them. we did a message trace and we could not find anything either. It was coming from a datacenter outside of the US and we were blocking it and that is why we were not getting them. You may have to contact Microsoft, they look at the logs and see where it is coming from and why you aren't getting it. Your org may need to whitellist certain IP ranges.


Thanks for the information @KMac1980 . We are currently working with our tenant administrator to determine the cause and hopefully a resolution. From the information we have gathered already, some agencies under our tenant are getting these approval emails without issue, whereas our agency isnt recieving any of them. 

 

Once i get some more information i will update this post just incase it helps someone else out.

So with no information our approval emails are now being received. No changes were made on our end and the flows stayed the same.

I believe that whatever fixed the issue was done by our Tenant Administrators, but unfortunately we wont know what they changed or fixed. 

juresti
Continued Contributor
Continued Contributor

I was just having this same issue where the approval was not sending me an email but it was sending it to other users.

 

The solution for me was to delete the connection, not the flow action, but the connection from my list.

 

Then I added the connection again and it started sending me emails.

 

Microsoft from time to time will make updates that break your flow steps or the connection themselves, or they just freeze, or encounter a bug.

This is all running in a microsoft OS computer after all, things have to get "reinstalled" or "reconfigured".

 

I would also try logging out and in and deleting the action and adding it back.

Sometimes it also seems to lock you in the session and not process any changes in the flows.

 

Thanks Juresti...your solution seem to be what solved this issue for me

Anonymous
Not applicable

I'm having the same problem; there was a MS update this week 2/2/2021 and my approval flow is not generating an email now. It was prior to the update. 

 

 

mijonnat
Regular Visitor

I'm also having the same problem. Removed and re-established the 'Approval' connector but it's still not working

Tdube94
New Member

Here in Australia as well not receiving approval emails. Have gone through all the troubleshooting mentioned above 

Pstork1
Most Valuable Professional
Most Valuable Professional

This is a relatively old thread.  If you are having issues with Approval emails definitely check all the suggestions here.  But also either start a new thread or open a support ticket with Microsoft.  Very few people will see your reply on this thread.



-------------------------------------------------------------------------
If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.
Sytze
Frequent Visitor

Thanks @Pstork1 , your answer worked!

I'm having the same issue, the approval is in my received approvals in PowerAutomate.

I've added an email notification prior to and after the approval step.

I've deleted the approval connection and recreated it.

I've checked the mail trace in exchange and I don't see the email for the approval.  I DO see the email before and after the approval step, but still no approval email.

Smitsky34_0-1663593128144.png

Both accounts; the approval connection and the receiving account have an E3 license and Outlook.

This is the first FLOW I've created in this tenant.

Helpful resources

Announcements

Tuesday Tip | How to Report Spam in Our Community

It's time for another TUESDAY TIPS, your weekly connection with the most insightful tips and tricks that empower both newcomers and veterans in the Power Platform Community! Every Tuesday, we bring you a curated selection of the finest advice, distilled from the resources and tools in the Community. Whether you’re a seasoned member or just getting started, Tuesday Tips are the perfect compass guiding you across the dynamic landscape of the Power Platform Community.   As our community family expands each week, we revisit our essential tools, tips, and tricks to ensure you’re well-versed in the community’s pulse. Keep an eye on the News & Announcements for your weekly Tuesday Tips—you never know what you may learn!   Today's Tip: How to Report Spam in Our Community We strive to maintain a professional and helpful community, and part of that effort involves keeping our platform free of spam. If you encounter a post that you believe is spam, please follow these steps to report it: Locate the Post: Find the post in question within the community.Kebab Menu: Click on the "Kebab" menu | 3 Dots, on the top right of the post.Report Inappropriate Content: Select "Report Inappropriate Content" from the menu.Submit Report: Fill out any necessary details on the form and submit your report.   Our community team will review the report and take appropriate action to ensure our community remains a valuable resource for everyone.   Thank you for helping us keep the community clean and useful!

Tuesday Tip | How to Get Community Support

It's time for another Tuesday Tip, your weekly connection with the most insightful tips and tricks that empower both newcomers and veterans in the Power Platform Community! Every Tuesday, we bring you a curated selection of the finest advice, distilled from the resources and tools in the Community. Whether you’re a seasoned member or just getting started, Tuesday Tips are the perfect compass guiding you across the dynamic landscape of the Power Platform Community.       This Week: All About Community Support Whether you're a seasoned community veteran or just getting started, you may need a bit of help from time to time! If you need to share feedback with the Community Engagement team about the community or are looking for ways we can assist you with user groups, events, or something else, Community Support is the place to start.   Community Support is part of every one of our communities, accessible to all our community members.   Within each community's Community Support page, you'll find three distinct areas, each with a different focus to help you when you need support from us most. Power Apps: https://powerusers.microsoft.com/t5/Community-Support/ct-p/pa_community_support Power Automate: https://powerusers.microsoft.com/t5/Community-Support/ct-p/mpa_community_support Power Pages: https://powerusers.microsoft.com/t5/Community-Support/ct-p/mpp_community_support Copilot Studio: https://powerusers.microsoft.com/t5/Community-Support/ct-p/pva_community-support   Community Support Form If you need more assistance, you can reach out to the Community Team via the Community support form. Choose the type of support you require and fill in the form accordingly. We will respond to you promptly.    Thank you for being an active part of our community. Your contributions make a difference!   Best Regards, The Community Management Team

Community Roundup: A Look Back at Our Last 10 Tuesday Tips

As we continue to grow and learn together, it's important to reflect on the valuable insights we've shared. For today's #TuesdayTip, we're excited to take a moment to look back at the last 10 tips we've shared in case you missed any or want to revisit them. Thanks for your incredible support for this series--we're so glad it was able to help so many of you navigate your community experience!   Getting Started in the Community An overview of everything you need to know about navigating the community on one page!  Community Links: ○ Power Apps ○ Power Automate  ○ Power Pages  ○ Copilot Studio    Community Ranks and YOU Have you ever wondered how your fellow community members ascend the ranks within our community? We explain everything about ranks and how to achieve points so you can climb up in the rankings! Community Links: ○ Power Apps ○ Power Automate  ○ Power Pages  ○ Copilot Studio    Powering Up Your Community Profile Your Community User Profile is how the Community knows you--so it's essential that it works the way you need it to! From changing your username to updating contact information, this Knowledge Base Article is your best resource for powering up your profile. Community Links: ○ Power Apps ○ Power Automate  ○ Power Pages  ○ Copilot Studio    Community Blogs--A Great Place to Start There's so much you'll discover in the Community Blogs, and we hope you'll check them out today!  Community Links: ○ Power Apps ○ Power Automate  ○ Power Pages  ○ Copilot Studio    Unlocking Community Achievements and Earning Badges Across the Communities, you'll see badges on users profile that recognize and reward their engagement and contributions. Check out some details on Community badges--and find out more in the detailed link at the end of the article! Community Links: ○ Power Apps  ○ Power Automate  ○ Power Pages  ○ Copilot Studio    Blogging in the Community Interested in blogging? Everything you need to know on writing blogs in our four communities! Get started blogging across the Power Platform communities today! Community Links: ○ Power Apps  ○ Power Automate  ○ Power Pages  ○ Copilot Studio   Subscriptions & Notifications We don't want you to miss a thing in the community! Read all about how to subscribe to sections of our forums and how to setup your notifications! Community Links: ○ Power Apps  ○ Power Automate  ○ Power Pages  ○ Copilot Studio   Getting Started with Private Messages & Macros Do you want to enhance your communication in the Community and streamline your interactions? One of the best ways to do this is to ensure you are using Private Messaging--and the ever-handy macros that are available to you as a Community member! Community Links: ○ Power Apps  ○ Power Automate  ○ Power Pages  ○ Copilot Studio   Community User Groups Learn everything about being part of, starting, or leading a User Group in the Power Platform Community. Community Links: ○ Power Apps  ○ Power Automate  ○ Power Pages  ○ Copilot Studio   Update Your Community Profile Today! Keep your community profile up to date which is essential for staying connected and engaged with the community. Community Links: ○ Power Apps  ○ Power Automate  ○ Power Pages  ○ Copilot Studio   Thank you for being an integral part of our journey.   Here's to many more Tuesday Tips as we pave the way for a brighter, more connected future! As always, watch the News & Announcements for the next set of tips, coming soon!    

Hear what's next for the Power Up Program

Hear from Principal Program Manager, Dimpi Gandhi, to discover the latest enhancements to the Microsoft #PowerUpProgram, including a new accelerated video-based curriculum crafted with the expertise of Microsoft MVPs, Rory Neary and Charlie Phipps-Bennett. If you’d like to hear what’s coming next, click the link below to sign up today! https://aka.ms/PowerUp  

Tuesday Tip: Getting Started with Private Messages & Macros

Welcome to TUESDAY TIPS, your weekly connection with the most insightful tips and tricks that empower both newcomers and veterans in the Power Platform Community! Every Tuesday, we bring you a curated selection of the finest advice, distilled from the resources and tools in the Community. Whether you’re a seasoned member or just getting started, Tuesday Tips are the perfect compass guiding you across the dynamic landscape of the Power Platform Community.   As our community family expands each week, we revisit our essential tools, tips, and tricks to ensure you’re well-versed in the community’s pulse. Keep an eye on the News & Announcements for your weekly Tuesday Tips—you never know what you may learn!   This Week's Tip: Private Messaging & Macros in Power Apps Community   Do you want to enhance your communication in the Community and streamline your interactions? One of the best ways to do this is to ensure you are using Private Messaging--and the ever-handy macros that are available to you as a Community member!   Our Knowledge Base article about private messaging and macros is the best place to find out more. Check it out today and discover some key tips and tricks when it comes to messages and macros:   Private Messaging: Learn how to enable private messages in your community profile and ensure you’re connected with other community membersMacros Explained: Discover the convenience of macros—prewritten text snippets that save time when posting in forums or sending private messagesCreating Macros: Follow simple steps to create your own macros for efficient communication within the Power Apps CommunityUsage Guide: Understand how to apply macros in posts and private messages, enhancing your interaction with the Community For detailed instructions and more information, visit the full page in your community today:Power Apps: Enabling Private Messaging & How to Use Macros (Power Apps)Power Automate: Enabling Private Messaging & How to Use Macros (Power Automate)  Copilot Studio: Enabling Private Messaging &How to Use Macros (Copilot Studio) Power Pages: Enabling Private Messaging & How to Use Macros (Power Pages)

Tuesday Tip: Subscriptions & Notifications

TUESDAY TIPS are our way of communicating helpful things we've learned or shared that have helped members of the Community. Whether you're just getting started or you're a seasoned pro, Tuesday Tips will help you know where to go, what to look for, and navigate your way through the ever-growing--and ever-changing--world of the Power Platform Community! We cover basics about the Community, provide a few "insider tips" to make your experience even better, and share best practices gleaned from our most active community members and Super Users.   With so many new Community members joining us each week, we'll also review a few of our "best practices" so you know just "how" the Community works, so make sure to watch the News & Announcements each week for the latest and greatest Tuesday Tips!   This Week: All About Subscriptions & Notifications We don't want you to a miss a thing in the Community! The best way to make sure you know what's going on in the News & Announcements, to blogs you follow, or forums and galleries you're interested in is to subscribe! These subscriptions ensure you receive automated messages about the most recent posts and replies. Even better, there are multiple ways you can subscribe to content and boards in the community! (Please note: if you have created an AAD (Azure Active Directory) account you won't be able to receive e-mail notifications.)   Subscribing to a Category  When you're looking at the entire category, select from the Options drop down and choose Subscribe.     You can then choose to Subscribe to all of the boards or select only the boards you want to receive notifications. When you're satisfied with your choices, click Save.     Subscribing to a Topic You can also subscribe to a single topic by clicking Subscribe from the Options drop down menu, while you are viewing the topic or in the General board overview, respectively.     Subscribing to a Label Find the labels at the bottom left of a post.From a particular post with a label, click on the label to filter by that label. This opens a window containing a list of posts with the label you have selected. Click Subscribe.     Note: You can only subscribe to a label at the board level. If you subscribe to a label named 'Copilot' at board #1, it will not automatically subscribe you to an identically named label at board #2. You will have to subscribe twice, once at each board.   Bookmarks Just like you can subscribe to topics and categories, you can also bookmark topics and boards from the same menus! Simply go to the Topic Options drop down menu to bookmark a topic or the Options drop down to bookmark a board. The difference between subscribing and bookmarking is that subscriptions provide you with notifications, whereas bookmarks provide you a static way of easily accessing your favorite boards from the My subscriptions area.   Managing & Viewing Your Subscriptions & Bookmarks To manage your subscriptions, click on your avatar and select My subscriptions from the drop-down menu.     From the Subscriptions & Notifications tab, you can manage your subscriptions, including your e-mail subscription options, your bookmarks, your notification settings, and your email notification format.     You can see a list of all your subscriptions and bookmarks and choose which ones to delete, either individually or in bulk, by checking multiple boxes.     A Note on Following Friends on Mobile Adding someone as a friend or selecting Follow in the mobile view does not allow you to subscribe to their activity feed. You will merely be able to see your friends’ biography, other personal information, or online status, and send messages more quickly by choosing who to send the message to from a list, as opposed to having to search by username.

Users online (4,492)