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ssalvner
Level: Power Up

Approvals not showing on Approval Tab in FLOW

I have created an approval FLOW against new Accounts.  The flow works perfectly, the email goes out, etc.  However, when the user goes into FLOW and looks at the Approvals tab, there is nothing there.  The FLOW ran and I had the user go to the Approval tab within minutes, no dice.  I had the user go back in an hour later, still nothing.  

 

This works in our Dev environment, but not UAT or Prod.  Thoughts?

Thanks
Scott

2 REPLIES 2
Super User
Super User

Re: Approvals not showing on Approval Tab in FLOW

Hi @ssalvner , thanks for your post.

I can't say for sure what's wrong here but here is a few things I would look at to get started.

 

1) Check multiple browsers, just in case.

2) Remove & re-add the user's name/upn to to the process

3) Have the user test with the mobile app on their phone, can they see the approval there, does it alert?

4) Remove the user completely and add another user instead as a test

 

Please look at this then kick of the flow with a test user then post back maybe. Let' see if I or another can add anything more after the above has been check. Also, please post pictures of the user's approval tab and your Flow as this may help us spot any possible root cause.

 

If you have found my post helpful, please mark thumbs up.

Any other questions, just ask.

Thanks, Alan


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Super User
Super User

Re: Approvals not showing on Approval Tab in FLOW

Hi @ssalvner , I was wondering if you had time to post the additional information please?

Thanks, Alan


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