Approver to secondary approver flow not working

[MeagLane]

I have created a flow that *should* send an email to one of two people depending on a selection made by the orginal approver. If the orginal approver selceted option 1 it goes to person 1and same for options and person 2. 

Here is where the flow breaks down. Things work fine for option 2, but when the apporver choses opton option 1 person 1 never gets an email about it. 

Please let me know if you have suggestions or need more information. 

[ScottShearer · Accepted solution]

@MeagLane 

I believe that the root cause of your issue is that you should be evaluating the Outcome from Dynamic properties and not Responses.  I suggest re-writing your Flow with a switch action that evaluates the outcome.

[muralidharan]

Hi @MeagLane ,

The condition block may be a case sensitive. So try by trimming the values and keeping them same case(preferably lowercase)  on both the side and try it out.

As a debugging step, you can use Compose action to check the values before the condition block.

Hope this helps you.

Thanks,

Murali.

[MeagLane]

Scott,

I just tried your version, however noe niether of the secondary approvers get an email. 

[ScottShearer]

@MeagLane 

Can you post a screen shot of a run?

Also, please show the detailed output of the Approval action.

Please note that no emails will be generated until the approval is complete.

[MeagLane]

Scott,

Thank you for your quick replay. I tested it again and it works now! Not sure what happened before, but I think we are good. Thank you so much, I've been working on this for a long time! Excited to have it work. 

Thanks!
Meag