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Anonymous
Not applicable

Assign escalated case incident

Hello Expert,

 

I wonder how to retrieve an escalated case incident .

 

I need to find the the email of  technician who recieve the assign  the case incident ( or owner of the ticket) and the email of the technician supervisor.

Is there an entity that  or querie that may retrieve the proper email 

 

What is the procedure to  escalate  a case incident and send email to supervisor .

 

Thank you!

1 ACCEPTED SOLUTION

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Super User II
Super User II

Re: Assign escalated case incident

HI @Anonymous 

 

You can enable delegation in your approval flow. Then the person would be able to send the approval to another person.

 

Regarding fetching the information you can use the following actions to get the information:

Screenshot 2020-01-21 at 09.32.06.png

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Cheers
Manuel

View solution in original post

2 REPLIES 2
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Super User II
Super User II

Re: Assign escalated case incident

HI @Anonymous 

 

You can enable delegation in your approval flow. Then the person would be able to send the approval to another person.

 

Regarding fetching the information you can use the following actions to get the information:

Screenshot 2020-01-21 at 09.32.06.png

If I have answered your question, please mark your post as Solved.
If you like my response, please give it a Thumbs Up.

Cheers
Manuel

View solution in original post

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Community Support
Community Support

Re: Assign escalated case incident

Hi @Anonymous ,

 

As @manuelstgomes  said, you could take a try with the approval in Microsoft flow.

 

Best regards,

Alice       

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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