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Helper I
Helper I

Auto email reply shared mailbox - reply once per email issue with loops if they send a automated reply back

Hi All


So, have a shared mailbox auto reply setup 



Works fine except......if the person reply to with the automatic message from the flow with say a out of office or some reply. So they send a reply back and then get a reply from the flow and you hence end up with a loop as the out of office just keeps replying. This just happened and had to remove 15000 emails from our mailbox.


So wondering how to fix it or reduce this ever happening?





Accepted Solutions

Don't use "Reply to email (V3)" but use "Send an email (V2)" instead.

View solution in original post

Memorable Member
Memorable Member

Create the distribution group with no members and set your flow to send as that distribution group.



using reply to email v3, no option I can see to change the reply from. 

Asks for me original mailbox address and if I change that flow fails.

Don't use "Reply to email (V3)" but use "Send an email (V2)" instead.

View solution in original post

Thanks, I then had to give the connector as send as rights and it worked...

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