Showing results for 
Search instead for 
Did you mean: 
New Member

AutoReply to O365 Group

Hello Gentlemen,

I am trying to create an AutoReply to an O365 Group. The Group is used to receive outside orders, so multiple emails from the same user/company email could be possible in a 24 hour period. The users of the group would like a SINGLE reply to each new email that has been received. Currently I have created a flow that will generate a reply, but it goes into a loop by replying to itself.

How can I reply ONCE to a newly created conversation (thread??) in the group?


Thank you for your assistance in this matter - John

Community Support
Community Support

Hi @John_S 


Thank you for posting.


According to your description, you would like to enable autoreply for O365 group but get looped email infinitely. If any misunderstanding, please kindly let me know.


I tested from my end and got exactly same result as yours. Based on the O365 group mail connector, I don’t think it’s feasible in flow.


From my opinion, maybe you can try powershell to enable auto-reply configuration for O365 groups if you want.


Set-MailboxAutoReplyConfiguration -Identity O365group -AutoReplyState Enabled -InternalMessage "Internal auto-reply message." -ExternalMessage "External auto-reply message."


Hope the content above may help you.


Best regards,


New Member

Hi Anna,

I have found a way to limit the Multiple Reply problem to only one Thread. The following will not reply to every thread in the Group, but will only reply to the one which receives a new email.


So I remain with a few issues:

1) What is the correct terminology? What is a conversation? Thread? Post? Group? Yes I have read the docs, but there is no clear definition. Please ELI5 if you can. 

2) Variables: what is available? How do I extract and compare them? I found this ( to stop the looping and I kind of get it, but I have not been successful in accessing any variables.

3) Going with the above, TimeStamps. Looking at the returned data from the "New Email Arrives to a Group" trigger, I get the following:

{"headers":{"Transfer-Encoding":"chunked","Strict-Transport-Security":"max-age=31536000","request-id":"f5e36ccc-98d1-480d-8499-849fe40109f4","client-request-id":"f5e36ccc-98d1-480d-8499-849fe40109f4","x-ms-ags-diagnostic":"{\"ServerInfo\":{\"DataCenter\":\"West US\",\"Slice\":\"E\",\"Ring\":\"5\",\"ScaleUnit\":\"002\",\"RoleInstance\":\"BY1PEPF00002593\"}}","Timing-Allow-Origin":"*","x-ms-apihub-cached-response":"true","retry-after":"60","Cache-Control":"private","Date":"Thu, 20 May 2021 01:18:50 GMT","Location":"; odata.metadata=minimal; odata.streaming=true; IEEE754Compatible=false; charset=utf-8","Content-Length":"796"},"body":{"id":"AAQkADBjNTY3YTE5LWNlZjQtNDFmOS1iOTU0LTQ1ZDhmMWNmMDU1MQAQAHVAm5n0lchDh8thPuNwhtI=","lastDeliveredDateTime":"2021-05-20T01:16:34Z","threads":[{"id":"AAQkADBjNTY3YTE5LWNlZjQtNDFmOS1iOTU0LTQ1ZDhmMWNmMDU1MQMkABAAdUCbmfSVyEOHy2E_43CG0hAAdUCbmfSVyEOHy2E_43CG0g==","posts":[{"@odata.etag":"W/\"CQAAABYAAADd0VYaAwk0TLOtrLG05FwjAAAn2Ijd\"","id":"AAMkADBjNTY3YTE5LWNlZjQtNDFmOS1iOTU0LTQ1ZDhmMWNmMDU1MQBGAAAAAABV6U8PpQVsSawyDJpdNznDBwDd0VYaAwk0TLOtrLG05FwjAAAAAAEMAADd0VYaAwk0TLOtrLG05FwjAAAn1PLJAAA=","createdDateTime":"2021-05-20T01:16:34Z","changeKey":"CQAAABYAAADd0VYaAwk0TLOtrLG05FwjAAAn2Ijd"}]}]}}


Looking at this information: gives me hope, but is confusing as to how I can access some of it.

So bottom line: I am trying to create a flow that will send a reply email when a new "conversation" (to use the Outlook term) is started. If the "conversation" contains two or more emails then do not reply.

Thank you in advance for any insight that you can provide.

Helpful resources


Community will be READ ONLY July 16th, 5p PDT -July 22nd

Dear Community Members,   We'd like to let you know of an upcoming change to the community platform: starting July 16th, the platform will transition to a READ ONLY mode until July 22nd.   During this period, members will not be able to Kudo, Comment, or Reply to any posts.   On July 22nd, please be on the lookout for a message sent to the email address registered on your community profile. This email is crucial as it will contain your unique code and link to register for the new platform encompassing all of the communities.   What to Expect in the New Community: A more unified experience where all products, including Power Apps, Power Automate, Copilot Studio, and Power Pages, will be accessible from one community.Community Blogs that you can syndicate and link to for automatic updates. We appreciate your understanding and cooperation during this transition. Stay tuned for the exciting new features and a seamless community experience ahead!

Summer of Solutions | Week 4 Results | Winners will be posted on July 24th

We are excited to announce the Summer of Solutions Challenge!    This challenge is kicking off on Monday, June 17th and will run for (4) weeks.  The challenge is open to all Power Platform (Power Apps, Power Automate, Copilot Studio & Power Pages) community members. We invite you to participate in a quest to provide solutions to as many questions as you can. Answers can be provided in all the communities.    Entry Period: This Challenge will consist of four weekly Entry Periods as follows (each an “Entry Period”)   - 12:00 a.m. PT on June 17, 2024 – 11:59 p.m. PT on June 23, 2024 - 12:00 a.m. PT on June 24, 2024 – 11:59 p.m. PT on June 30, 2024 - 12:00 a.m. PT on July 1, 2024 – 11:59 p.m. PT on July 7, 2024 - 12:00 a.m. PT on July 8, 2024 – 11:59 p.m. PT on July 14, 2024   Entries will be eligible for the Entry Period in which they are received and will not carryover to subsequent weekly entry periods.  You must enter into each weekly Entry Period separately.   How to Enter: We invite you to participate in a quest to provide "Accepted Solutions" to as many questions as you can. Answers can be provided in all the communities. Users must provide a solution which can be an “Accepted Solution” in the Forums in all of the communities and there are no limits to the number of “Accepted Solutions” that a member can provide for entries in this challenge, but each entry must be substantially unique and different.    Winner Selection and Prizes: At the end of each week, we will list the top ten (10) Community users which will consist of: 5 Community Members & 5 Super Users and they will advance to the final drawing. We will post each week in the News & Announcements the top 10 Solution providers.  At the end of the challenge, we will add all of the top 10 weekly names and enter them into a random drawing.  Then we will randomly select ten (10) winners (5 Community Members & 5 Super Users) from among all eligible entrants received across all weekly Entry Periods to receive the prize listed below. If a winner declines, we will draw again at random for the next winner.  A user will only be able to win once overall. If they are drawn multiple times, another user will be drawn at random.  Individuals will be contacted before the announcement with the opportunity to claim or deny the prize.  Once all of the winners have been notified, we will post in the News & Announcements of each community with the list of winners.   Each winner will receive one (1) Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value). NOTE: Prize is for conference attendance only and any other costs such as airfare, lodging, transportation, and food are the sole responsibility of the winner. Tickets are not transferable to any other party or to next year’s event.   ** PLEASE SEE THE ATTACHED RULES for this CHALLENGE**   Week 1 Results: Congratulations to the Week 1 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge.   Community MembersNumber SolutionsSuper UsersNumber Solutions Deenuji 9 @NathanAlvares24  17 @Anil_g  7 @ManishSolanki  13 @eetuRobo  5 @David_MA  10 @VishnuReddy1997  5 @SpongYe  9JhonatanOB19932 (tie) @Nived_Nambiar  8 @maltie  2 (tie)   @PA-Noob  2 (tie)   @LukeMcG  2 (tie)   @tgut03  2 (tie)       Week 2 Results: Congratulations to the Week 2 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 2: Community MembersSolutionsSuper UsersSolutionsPower Automate  @Deenuji  12@ManishSolanki 19 @Anil_g  10 @NathanAlvares24  17 @VishnuReddy1997  6 @Expiscornovus  10 @Tjan  5 @Nived_Nambiar  10 @eetuRobo  3 @SudeepGhatakNZ 8     Week 3 Results: Congratulations to the Week 3 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 3:Community MembersSolutionsSuper UsersSolutionsPower Automate Deenuji32ManishSolanki55VishnuReddy199724NathanAlvares2444Anil_g22SudeepGhatakNZ40eetuRobo18Nived_Nambiar28Tjan8David_MA22   Week 4 Results: Congratulations to the Week 4 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Week 4:Community MembersSolutionsSuper UsersSolutionsPower Automate Deenuji11FLMike31Sayan11ManishSolanki16VishnuReddy199710creativeopinion14Akshansh-Sharma3SudeepGhatakNZ7claudiovc2CFernandes5 misc2Nived_Nambiar5 Usernametwice232rzaneti5 eetuRobo2   Anil_g2   SharonS2  

Check Out | 2024 Release Wave 2 Plans for Microsoft Dynamics 365 and Microsoft Power Platform

On July 16, 2024, we published the 2024 release wave 2 plans for Microsoft Dynamics 365 and Microsoft Power Platform. These plans are a compilation of the new capabilities planned to be released between October 2024 to March 2025. This release introduces a wealth of new features designed to enhance customer understanding and improve overall user experience, showcasing our dedication to driving digital transformation for our customers and partners.    The upcoming wave is centered around utilizing advanced AI and Microsoft Copilot technologies to enhance user productivity and streamline operations across diverse business applications. These enhancements include intelligent automation, AI-powered insights, and immersive user experiences that are designed to break down barriers between data, insights, and individuals. Watch a summary of the release highlights.    Discover the latest features that empower organizations to operate more efficiently and adaptively. From AI-driven sales insights and customer service enhancements to predictive analytics in supply chain management and autonomous financial processes, the new capabilities enable businesses to proactively address challenges and capitalize on opportunities.    

Updates to Transitions in the Power Platform Communities

We're embarking on a journey to enhance your experience by transitioning to a new community platform. Our team has been diligently working to create a fresh community site, leveraging the very Dynamics 365 and Power Platform tools our community advocates for.  We started this journey with transitioning Copilot Studio forums and blogs in June. The move marks the beginning of a new chapter, and we're eager for you to be a part of it. The rest of the Power Platform product sites will be moving over this summer.   Stay tuned for more updates as we get closer to the launch. We can't wait to welcome you to our new community space, designed with you in mind. Let's connect, learn, and grow together.   Here's to new beginnings and endless possibilities!   If you have any questions, observations or concerns throughout this process please go to   To stay up to date on the latest details of this migration and other important Community updates subscribe to our News and Announcements forums: Copilot Studio, Power Apps, Power Automate, Power Pages

Users online (2,982)