cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
JasonK
Advocate II
Advocate II

Bad gateway 502 Onedrive pdf converter

Hello Everyone,

 

I had built a flow 2 months ago that would convert word files on a sharepoint document repository into PDF. Eventually it evolved to converting excel files so a switch case was built to accomodate. This was all working fine for a while until yesterday 10/28.

 

The flow was able to save the file to onedrive but failed on the conversion to PDF with a bad gateway 502 error. In the body it stated:

"The underlying connection was closed: An unexpected error occurred on a send.\r\n inner exception: An error occurred while sending the request.\r\n inner exception: The underlying connection was closed: An unexpected error occurred on a send.\r\n inner exception: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.\r\n inner exception: An existing connection was forcibly closed by the remote host",
 
I attempted to rerun the flow and try other files and resulted in the same thing.
 
I decided to open a support ticket. Support had me rebuild the connector connection and noticed the icon for onedrive had updated. It continued to fail, so we ended up rebuilding a copy of the flow and resulted in the same issue. The tech upon checking the gateways tab was met with a message about needing a subscription stated to me pdf conversion on onedrive needed a premium licensce. I was totally confused stating that it made no sense as the changes occurred oct 1st and still ran fine up until yesterday.  It then evolved into saying i was possibly on a trial account. (I am under GCC g3 Lic, and not using free flow). Eventually he got back to me and explained he was wrong so we further troubleshoot the issue.
 
We ended up opening up IE with browser cache clear. The flow tested and then ran fine without the gateway issue. His explanation was that when i built my flow, the flow designer was possibly pulling in old cached information into building my flow therefore resulting in the gateway 502 errors. Resaving in IE with new cache clear fixed the problem was his explanation. This baffled me as it didnt really make sense that a cloud platform would rely on browser cache to authenticate. This would lead me to believe there are many other users that run into this same scenario using Chrome.
 
Has anyone ran into a similar incident and explanation like this before? Also if anyone knows the onedrive pdf converter requires a premium lic? Or was i fed a bunch of baloney and connections on the backend fixed itself. If this is truly the root cause of the issue, then the flow designer needs to be redesigned.
 
Thanks
Jason
41 REPLIES 41

I've tried increasing the interval and the counts several times.  It just ends up taking longer to ultimately fail the whole flow.  

Continuing to get failures all this morning. Support has been non existent asking me to run network traces on my end which makes no sense.

 

Every conversion is leading to:

bad gateway timeout.JPG

 

Other users not on the same tenant are facing the same error. 

Week 3, still failing:

 

{
"error": {
"code": 502,
"source": "power-apis-usgov001-public.azure-apihub.us",
"clientRequestId": "25a3df29-ca16-41b9-8e7e-39ed35418bcd",
"message": "BadGateway",
"innerError": {
"status": 502,
"message": "Error from Office Service. Url=https://wordcs.osi.office365.us:973/wordca/wordconversionservice.svc/rest/ConvertFileUrl HttpCode=OK cert=subject:E=wwdcsse@microsoft.com, CN=OneDriveToWord-USGov, OU=Office Service Infrastructure, O=Microsoft Corporation, L=Redmond, S=Washington, C=U
"source": "api.connectorp.svc.ms"
}
}
}
BenFetters
Continued Contributor
Continued Contributor

I am having the same issue. Are there any updates on this? It said my connections had broken and then I fixed them and that didn't fix anything. 

 

Thanks

 

Ben Fetters

If this solved the problem for you, feel free to hit "Accept as Solution" so others can find the answer easier. 🙂

Kind regards,

Ben Fetters
Power Apps/Power Automate Developer
www.sovereignsp.com

No failures this week. Support got back to me asking me if the issue was still occurring. Would be nice to know what exactly was broken and what they fixed...

 

All of my connections broke as well and had to reauthenticate. PITA

This week this method is not running.

What error are you getting? @adminafrasa 

The same error 502 Bad Gateway.

 
fsudler1
Frequent Visitor

I am having the same issue. The connection is timing out and causing my flow to run extremely slow. What's the deal?

Additional information, I am seeing things move at a rate of 2 documents every 5 to 6 minutes. The document isn't very large at all.

When mine failed it would run for 10-15 mins on a retry then eventually fail.

 

Can you paste the detailed error you are seeing in the flow history?

 
 

Here is the error. Additional information is that occurs while looping through records and this was in the middle of the run.

 

badGateway-err.JPGbadGateway-err2.JPG

Has the file been deleted? 404 indicates the resource dosent exist. Possibly removed or deleted.

No. That action is creating a file in OneDrive using the content of the Word template that was filled out in the prior step.

Probably should paste the entire flow history where it fails. Almost sounds like its user clicking on create word doc, which launches a document.docx file (which saves automatically) then user renames the file, by the time the flow gets to that step, it cannot locate the original document.docx thus the 404.

 

Need more details to understand what is going on.

eloijr
Frequent Visitor

I've got the same problem today, 65 % of my flows failed and I received this message:

{
  "error": {
    "code"502,
    "source""flow-apim-msmanaged-na-centralus-01.azure-apim.net",
    "clientRequestId""52ce1a14-a11d-4d1f-9136-7a2754dd209d",
    "message""BadGateway",
    "innerError": {
      "status"502,
      "message""Service Unavailable - <!DOCTYPE html PUBLIC '-//W3C//DTD XHTML 1.0 Transitional//EN' 'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd'><html xmlns='http://www.w3.org/1999/xhtml'>...>",
      "source""api.connectorp.svc.ms"
    }
  }
}

I would suggest create a ticket to the powerautomate team. Based on the message i guess they are aware, but this needs more attention

MasoodAkhtar
New Member

Hi All,

 

I have fixed this problem by changing CDS to D365 Connectors.

Recently i faced this problem when I changed connectors from D365 to CDS Current Environment as D365 has been depricated. When I changed the connector back to D365, then the issue has gone.

 

Thanks,

Masood

MasoodAkhtar
New Member

 
jtao
Helper I
Helper I

This issue come up today for all my flows using one drive convert word to pdf.

 

{
  "error": {
    "code"502,
    "source""australia-001.azure-apim.net",
    "clientRequestId""7d32e5c3-3072-418e-b64c-38cc89af1a1a",
    "message""BadGateway",
    "innerError": {
      "status"502,
      "message""Service Unavailable - <!DOCTYPE html PUBLIC '-//W3C//DTD XHTML 1.0 Transitional//EN' 'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd'><html xmlns='http://www.w3.org/1999/xhtml'><head><meta content='text/html; charset=utf-8' http-equiv='content-type'/><style type='text/css'>body {{font-family:Arial; margin-left:40px; }}img  {{ border:0 none; }}#content {{ margin-left: auto; margin-right: auto }}#message h2 {{ font-size: 20px; font-weight: normal; color: #000000; margin: 34px 0px 0px 0px }}#message p  {{ font-size: 13px; color: #000000; margin: 7px 0px 0px0px}}#errorref {{ font-size: 11px; color: #737373; margin-top: 41px }}</style><title>{0}</title></head><body><div id='content'><div id='message'><h2>Our services aren't available right now</h2><p>We're working to restore all services as soon as possible. Please check back soon.</p></div><div id='errorref'><span>Ref A: 1C74253C4EBD40CB89EA2791980880D1 Ref B: OSA02EDGE0721 Ref C: 2022-12-14T01:31:47Z</span></div></div></body></html>",
      "source""api.connectorp.svc.ms"
    }
  }
}

Helpful resources

Announcements

Celebrating a New Season of Super Users with Charles Lamanna, CVP Microsoft Business Applications

February 8 was the kickoff to the 2024 Season One Super User program for Power Platform Communities, and we are thrilled to welcome back so many returning Super Users--as well as so many brand new Super Users who started their journey last fall. Our Community Super Users are the true heroes, answering questions, providing solutions, filtering spam, and so much more. The impact they make on the Communities each day is significant, and we wanted to do something special to welcome them at our first kickoff meeting of the year.   Charles Lamanna, Microsoft CVP of Business Applications, has stressed frequently how valuable our Community is to the growth and potential of Power Platform, and we are honored to share this message from him to our 2024 Season One Super Users--as well as anyone who might be interested in joining this elite group of Community members.     If you want to know more about Super Users, check out these posts for more information today:    Power Apps: What is A Super User? - Power Platform CommunityPower Automate: What is A Super User? - Power Platform Community Copilot Studio: What is A Super User? - Power Platform Community Power Pages: What is A Super User? - Power Platform Community

February 2024 User Group Update: Welcoming New Groups and Highlighting Upcoming Events

It's a new month and a brand-new year, which means another opportunity to celebrate our amazing User Groups!Each month, we highlight the new User Groups that have joined the community. It's been a busy season for new groups, because we are thrilled to welcome 15 New User Groups! Take a look at the list below, shared by the different community categories. If your group is listed here, give this post a kudo so we can celebrate with you!   We love our User Groups and the difference they make in the lives of our Community! Thank you to all the new User Groups, new User Group leaders--we look forward to hearing about your successes and the impact you will leave!   In addition to our monthly User Group spotlight, it's a great time to share some of the latest events happening in our User Group community! Take a look at the list below to find one that fits your schedule and need! There's a great combination of in-person and virtual events to choose from. Also, don't forget to review the many events happening near you or virtually! It's a great time of year to connect and engage with User Groups both locally and online. Please Welcome Our NEW User Groups   Power Platform: Heathcare Power Platform User Group Power Platform Connect Hub Power Platform Usergroup Denmark Mexico Norte- Power Platform User Group Pune Power User Group Sudbury Power Platform User GroupMicrosoft User Group GhanaMPPBLR - Microsoft Power Platform Bengaluru User Group Power Apps:   Myrtle Beach Power Platform User GroupAnanseTechWB PowerApps Copilot Studio: Pathfinders Power Platform Community Dynamics365: Cairo, Egypt MSD 365 Business Central/NAV/F&O User GruopMS Dynamics 365 Business Central LatamCincinnati OH D365 F&O User Group February User Group Events February 2024 Cleveland Power Platform User GroupPortallunsj - Februar 2024Indiana D365/AX February User Group MeetingQ1 2024 KC Power Platform and Dynamics 365 CRM Users Group 

January 2024 Community Newsletter

Welcome to our January Newsletter, where we highlight the latest news, product releases, upcoming events, and the amazing work of our outstanding Community members. If you're new to the Community, please make sure to follow the latest News & Announcements in each Community and check out the Community on LinkedIn as well! It's the best way to stay up-to-date in 2024 with all the news from across Microsoft Power Platform and beyond.      COMMUNITY HIGHLIGHTS Check out the most active community members of the last month! These hardworking members are posting regularly, answering questions, giving (and receiving!) kudos, and consistently providing top solutions in their communities. We are so thankful for each of you--keep up the great work! If you hope to see your name here next month, make it your New Year's Resolution to be more active in the community in 2024.   Power AppsPower AutomateCopilot StudioPower PagesWarrenBelzWarrenBelzPstork1saudali_25LaurensMPstork1stephenrobertLucas001AARON_ClbendincpaytonSurendran_RANBNived_NambiarMariamPaulachanNikhil2JmanriqueriosANBJupyter123rodger-stmmbr1606Agniusstevesmith27mandelaPhineastrice602AnnaMoyalanOOlashynBCLS776grantjenkinsExpiscornovusJcookSpongYeAARON_CManishSolankiapangelesPstork1ManishSolankiSanju1Fubar   LATEST NEWS Power Platform 2024 Release Wave Highlights This month saw the 2024 Release Wave 1 plans for Microsoft Power Platform and Microsoft Dynamics 365- a compilation of new capabilities planned for release between April and September 2024. Click here to read Corporate Vice President Maureen (Mo) Osborne's detailed breakdown of the upcoming capabilities, and click the image below to check out some of the Power Platform 2024 Release Wave 1 highlights.     "What's New" Power Platform Shorts Series This month we also launched our brand-new 'Power Shorts' series on YouTube - a selection of super sweet snapshots to keep you in the loop with all the latest trends from across the Power Platform and beyond. Click the image below to check out the entire playlist so far, and don't forget to subscribe to our YouTube channel for all the latest updates.   Super User In Training (S.U.I.T) It was great to see the Power Platform Community officially kick off Season One of their Super User in Training (SUIT) program this month! Their first meeting saw an amazing turnout of over 300 enthusiastic participants who started their dynamic journey toward becoming Super Users. Huge thanks to Manas Maheshwari, Eric Archer, Heather Hernandez, and Duane Montague for a fantastic kick-off. The first meeting also saw seasoned Super User, Drew Poggemann, share invaluable insights on navigating the #MicrosoftCommunity with finesse. Many thanks to Drew for setting the stage and emphasizing the importance of active engagement and the art of providing thoughtful community solutions. If you want to learn more about the features and benefits of gaining Super User status, click the image below to find out more, and watch this space for more info about Season Two and how you can SUIT UP in the community!     UPCOMING EVENTS Microsoft 365 Community Day - Miami - February 1-2, 2024 It's not long now until the Microsoft 365 Community Day Miami, which will be taking place at the Wolfson Campus at Miami Dade College on 1-2 Feb. 2024. This free event is all about unlocking the full potential of Power Platform, Microsoft 365, and AI, so whether you’re a tech enthusiast, a business owner, or just curious about the latest Microsoft advancements, #M365Miami is for you.   The event is completely free and there will sessions in both English and Spanish to celebrate the vibrant and diverse make-up of our amazing community. Click the image below to join this amazing Community Day in Miami and become a part of our incredible network of learners and innovators!     Microsoft Fabric - Las Vegas - March 26-28, 2024 Exciting times ahead for the inaugural #MicrosoftFabric Community Conference on March 26-28 at the MGM Grand in Las Vegas. And if you book now, you can save $100 off registration! The Microsoft Fabric Conference will cover all the latest in analytics, AI, databases, and governance across 150+ sessions.   There will be a special Community Lounge onsite, interactive learning labs, plus you'll be able to 'Ask the Experts' all your questions to get help from data, analytics, and AI specialists, including community members and the Fabric Customer Advisory Team. Just add the code MSCUST when registering for a $100 discount today. Click the image below to find out more about the ultimate learning event for Microsoft Fabric!     Microsoft 365 Conference - Orlando - April 30 - May 2, 2024 Have you added The Microsoft 365 Conference to your community calendar yet? It happens this April 30th - May 2nd in Orlando, Florida. The 2024 Microsoft 365 Conference is one of the world’s largest gatherings of Microsoft engineers and community, with a strong focus on Power Platform, SharePoint, Azure, and the transition to an AI-powered modern workplace.   Click the image link below to find out more and be prepared to be enlightened, educated, and inspired at #M365Conf24!   LATEST COMMUNITY BLOG ARTICLES Power Apps Community Blog Power Automate Community Blog Copilot Studio Community Blog Power Pages Community Blog Check out 'Using the Community' for more helpful tips and information: Power Apps, Power Automate, Copilot Studio, Power Pages  

Super Users 2024 Season One is Here!

   We are excited to announce the first season of our 2024 Super Users is here! Our kickoff to the new year welcomes many returning Super Users and several new faces, and it's always exciting to see the impact these incredible individuals will have on the Community in 2024! We are so grateful for the daily difference they make in the Community already and know they will keep staying engaged and excited for all that will happen this year.   How to Spot a Super User in the Community:Have you ever written a post or asked for help in the Community and had it answered by a user with the Super User icon next to their name? It means you have found the actual, real-life superheroes of the Power Platform Community! Super Users are our heroes because of the way they consistently make a difference in the Community. Our amazing Super Users help keep the Community a safe place by flagging spam and letting the Community Managers know about issues. They also make the Community a great place to find answers, because they are often the first to offer solutions and get clarity on questions. Finally, Super Users share valuable insights on ways to keep the Community growing, engaging, and looking ahead!We are honored to reveal the new badges for this season of Super Users! Congratulations to all the new and returning Super Users!     To better answer the question "What is a Super User?" please check out this article: Power Apps: What is A Super User? - Power Platform CommunityPower Automate: What is A Super User? - Power Platform Community Copilot Studio: What is A Super User? - Power Platform Community Power Pages: What is A Super User? - Power Platform Community

Did You Attend the Microsoft Power Platform Conference in 2022 or 2023? Claim Your Badge Today!

If you were one of the thousands of people who joined us at the first #MPPC Microsoft Power Platform Conference in 2022 in Orlando--or attended the second-annual conference in Las Vegas in 2023--we are excited to honor you with a special community badge! Show your support for #MPPC Microsoft Power Platform Conference this year by claiming your badge!           Just follow this link to claim your badge for attending #MPPC in 2022 and/or 2023: MPPCBadgeRequest    Want to earn your badge for 2024? Just keep watching our News & Announcements for the latest updates on #MPPC24.

Microsoft Power Platform | 2024 Release Wave 1 Plan

Check out the latest Microsoft Power Platform release plans for 2024!   We have a whole host of exciting new features to help you be more productive, enhance delegation, run automated testing, build responsive pages, and so much more.    Click the links below to see not only our forthcoming releases, but to also try out some of the new features that have recently been released to market across:     Power Apps  Power Automate  Copilot Studio   We can’t wait to share with you all the upcoming releases that will help take your Power Platform experience to the next level!    Check out the entire Release Wave: Power Platform Complete Release Planner 

Users online (2,644)