cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
JasonK
Advocate II
Advocate II

Bad gateway 502 Onedrive pdf converter

Hello Everyone,

 

I had built a flow 2 months ago that would convert word files on a sharepoint document repository into PDF. Eventually it evolved to converting excel files so a switch case was built to accomodate. This was all working fine for a while until yesterday 10/28.

 

The flow was able to save the file to onedrive but failed on the conversion to PDF with a bad gateway 502 error. In the body it stated:

"The underlying connection was closed: An unexpected error occurred on a send.\r\n inner exception: An error occurred while sending the request.\r\n inner exception: The underlying connection was closed: An unexpected error occurred on a send.\r\n inner exception: Unable to read data from the transport connection: An existing connection was forcibly closed by the remote host.\r\n inner exception: An existing connection was forcibly closed by the remote host",
 
I attempted to rerun the flow and try other files and resulted in the same thing.
 
I decided to open a support ticket. Support had me rebuild the connector connection and noticed the icon for onedrive had updated. It continued to fail, so we ended up rebuilding a copy of the flow and resulted in the same issue. The tech upon checking the gateways tab was met with a message about needing a subscription stated to me pdf conversion on onedrive needed a premium licensce. I was totally confused stating that it made no sense as the changes occurred oct 1st and still ran fine up until yesterday.  It then evolved into saying i was possibly on a trial account. (I am under GCC g3 Lic, and not using free flow). Eventually he got back to me and explained he was wrong so we further troubleshoot the issue.
 
We ended up opening up IE with browser cache clear. The flow tested and then ran fine without the gateway issue. His explanation was that when i built my flow, the flow designer was possibly pulling in old cached information into building my flow therefore resulting in the gateway 502 errors. Resaving in IE with new cache clear fixed the problem was his explanation. This baffled me as it didnt really make sense that a cloud platform would rely on browser cache to authenticate. This would lead me to believe there are many other users that run into this same scenario using Chrome.
 
Has anyone ran into a similar incident and explanation like this before? Also if anyone knows the onedrive pdf converter requires a premium lic? Or was i fed a bunch of baloney and connections on the backend fixed itself. If this is truly the root cause of the issue, then the flow designer needs to be redesigned.
 
Thanks
Jason
41 REPLIES 41

I've tried increasing the interval and the counts several times.  It just ends up taking longer to ultimately fail the whole flow.  

Continuing to get failures all this morning. Support has been non existent asking me to run network traces on my end which makes no sense.

 

Every conversion is leading to:

bad gateway timeout.JPG

 

Other users not on the same tenant are facing the same error. 

Week 3, still failing:

 

{
"error": {
"code": 502,
"source": "power-apis-usgov001-public.azure-apihub.us",
"clientRequestId": "25a3df29-ca16-41b9-8e7e-39ed35418bcd",
"message": "BadGateway",
"innerError": {
"status": 502,
"message": "Error from Office Service. Url=https://wordcs.osi.office365.us:973/wordca/wordconversionservice.svc/rest/ConvertFileUrl HttpCode=OK cert=subject:E=wwdcsse@microsoft.com, CN=OneDriveToWord-USGov, OU=Office Service Infrastructure, O=Microsoft Corporation, L=Redmond, S=Washington, C=U
"source": "api.connectorp.svc.ms"
}
}
}
BenFetters
Continued Contributor
Continued Contributor

I am having the same issue. Are there any updates on this? It said my connections had broken and then I fixed them and that didn't fix anything. 

 

Thanks

 

Ben Fetters

If this solved the problem for you, feel free to hit "Accept as Solution" so others can find the answer easier. 🙂

Kind regards,

Ben Fetters
Power Apps/Power Automate Developer
www.sovereignsp.com

No failures this week. Support got back to me asking me if the issue was still occurring. Would be nice to know what exactly was broken and what they fixed...

 

All of my connections broke as well and had to reauthenticate. PITA

This week this method is not running.

What error are you getting? @adminafrasa 

The same error 502 Bad Gateway.

 
fsudler1
Frequent Visitor

I am having the same issue. The connection is timing out and causing my flow to run extremely slow. What's the deal?

Additional information, I am seeing things move at a rate of 2 documents every 5 to 6 minutes. The document isn't very large at all.

When mine failed it would run for 10-15 mins on a retry then eventually fail.

 

Can you paste the detailed error you are seeing in the flow history?

 
 

Here is the error. Additional information is that occurs while looping through records and this was in the middle of the run.

 

badGateway-err.JPGbadGateway-err2.JPG

Has the file been deleted? 404 indicates the resource dosent exist. Possibly removed or deleted.

No. That action is creating a file in OneDrive using the content of the Word template that was filled out in the prior step.

Probably should paste the entire flow history where it fails. Almost sounds like its user clicking on create word doc, which launches a document.docx file (which saves automatically) then user renames the file, by the time the flow gets to that step, it cannot locate the original document.docx thus the 404.

 

Need more details to understand what is going on.

eloijr
Frequent Visitor

I've got the same problem today, 65 % of my flows failed and I received this message:

{
  "error": {
    "code"502,
    "source""flow-apim-msmanaged-na-centralus-01.azure-apim.net",
    "clientRequestId""52ce1a14-a11d-4d1f-9136-7a2754dd209d",
    "message""BadGateway",
    "innerError": {
      "status"502,
      "message""Service Unavailable - <!DOCTYPE html PUBLIC '-//W3C//DTD XHTML 1.0 Transitional//EN' 'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd'><html xmlns='http://www.w3.org/1999/xhtml'>...>",
      "source""api.connectorp.svc.ms"
    }
  }
}

I would suggest create a ticket to the powerautomate team. Based on the message i guess they are aware, but this needs more attention

MasoodAkhtar
New Member

Hi All,

 

I have fixed this problem by changing CDS to D365 Connectors.

Recently i faced this problem when I changed connectors from D365 to CDS Current Environment as D365 has been depricated. When I changed the connector back to D365, then the issue has gone.

 

Thanks,

Masood

MasoodAkhtar
New Member

 
jtao
Helper I
Helper I

This issue come up today for all my flows using one drive convert word to pdf.

 

{
  "error": {
    "code"502,
    "source""australia-001.azure-apim.net",
    "clientRequestId""7d32e5c3-3072-418e-b64c-38cc89af1a1a",
    "message""BadGateway",
    "innerError": {
      "status"502,
      "message""Service Unavailable - <!DOCTYPE html PUBLIC '-//W3C//DTD XHTML 1.0 Transitional//EN' 'http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd'><html xmlns='http://www.w3.org/1999/xhtml'><head><meta content='text/html; charset=utf-8' http-equiv='content-type'/><style type='text/css'>body {{font-family:Arial; margin-left:40px; }}img  {{ border:0 none; }}#content {{ margin-left: auto; margin-right: auto }}#message h2 {{ font-size: 20px; font-weight: normal; color: #000000; margin: 34px 0px 0px 0px }}#message p  {{ font-size: 13px; color: #000000; margin: 7px 0px 0px0px}}#errorref {{ font-size: 11px; color: #737373; margin-top: 41px }}</style><title>{0}</title></head><body><div id='content'><div id='message'><h2>Our services aren't available right now</h2><p>We're working to restore all services as soon as possible. Please check back soon.</p></div><div id='errorref'><span>Ref A: 1C74253C4EBD40CB89EA2791980880D1 Ref B: OSA02EDGE0721 Ref C: 2022-12-14T01:31:47Z</span></div></div></body></html>",
      "source""api.connectorp.svc.ms"
    }
  }
}

Helpful resources

Announcements

Announcing the MPPC's Got Power Talent Show at #MPPC23

Are you attending the Microsoft Power Platform Conference 2023 in Las Vegas? If so, we invite you to join us for the MPPC's Got Power Talent Show!      Our talent show is more than a show—it's a grand celebration of connection, inspiration, and shared journeys. Through stories, skills, and collective experiences, we come together to uplift, inspire, and revel in the magic of our community's diverse talents. This year, our talent event promises to be an unforgettable experience, echoing louder and brighter than anything you've seen before.    We're casting a wider net with three captivating categories:  Demo Technical Solutions: Show us your Power Platform innovations, be it apps, flows, chatbots, websites or dashboards... Storytelling: Share tales of your journey with Power Platform. Hidden Talents: Unveil your creative side—be it dancing, singing, rapping, poetry, or comedy. Let your talent shine!    Got That Special Spark? A Story That Demands to Be Heard? Your moment is now!  Sign up to Showcase Your Brilliance: https://aka.ms/MPPCGotPowerSignUp  Deadline for submissions: Thursday, Sept 28th    How It Works:  Submit this form to sign up: https://aka.ms/MPPCGotPowerSignUp  We'll contact you if you're selected. Get ready to be onstage!  The Spotlight is Yours: Each participant has 3-5 minutes to shine, with insightful commentary from our panel of judges. We’re not just giving you a stage; we’re handing you the platform to make your mark.     Be the Story We Tell: Your talents and narratives will not just entertain but inspire, serving as the bedrock for our community’s future stories and successes.    Celebration, Surprises, and Connections: As the curtain falls, the excitement continues! Await surprise awards and seize the chance to mingle with industry experts, Microsoft Power Platform leaders, and community luminaries. It's not just a show; it's an opportunity to forge connections and celebrate shared successes.    Event Details:  Date and Time: Wed Oct 4th, 6:30-9:00PM   Location: MPPC23 at the MGM Grand, Las Vegas, NV, USA  

September User Group Success Story: Reading Dynamics 365 & Power Platform User Group

The Reading Dynamics 365 and Power Platform User Group is a community-driven initiative that started in September 2022. It has quickly earned recognition for its enthusiastic leadership and resilience in the face of challenges. With a focus on promoting learning and networking among professionals in the Dynamics 365 and Power Platform ecosystem, the group has grown steadily and gained a reputation for its commitment to its members!   The group, which had its inaugural event in January 2023 at the Microsoft UK Headquarters in Reading, has since organized three successful gatherings, including a recent social lunch. They maintain a regular schedule of four events per year, each attended by an average of 20-25 enthusiastic participants who enjoy engaging talks and, of course, pizza.   The Reading User Group's presence is primarily spread through LinkedIn and Meetup, with the support of the wider community. This thriving community is managed by a dedicated team consisting of Fraser Dear, Tim Leung, and Andrew Bibby, who serves as the main point of contact for the UK Dynamics 365 and Power Platform User Groups.   Andrew Bibby, an active figure in the Dynamics 365 and Power Platform community, nominated this group due to his admiration for the Reading UK User Group's efforts. He emphasized their remarkable enthusiasm and success in running the group, noting that they navigated challenges such as finding venues with resilience and smiles on their faces. Despite being a relatively new group with 20-30 members, they have managed to achieve high attendance at their meetings.   The group's journey began when Fraser Dear moved to the Reading area and realized the absence of a user group catering to professionals in the Dynamics 365 and Power Platform space. He reached out to Andrew, who provided valuable guidance and support, allowing the Reading User Group to officially join the UK Dynamics 365 and Power Platform User Groups community.   One of the group's notable achievements was overcoming the challenge of finding a suitable venue. Initially, their "home" was the Microsoft UK HQ in Reading. However, due to office closures, they had to seek a new location with limited time. Fortunately, a connection with Stephanie Stacey from Microsoft led them to Reading College and its Institute of Technology. The college generously offered them event space and support, forging a mutually beneficial partnership where the group promotes the Institute and encourages its members to support the next generation of IT professionals.   With the dedication of its leadership team, the Reading Dynamics 365 and Power Platform User Group is poised to continue growing and thriving! Their story exemplifies the power of community-driven initiatives and the positive impact they can have on professional development and networking in the tech industry. As they move forward with their upcoming events and collaborations with Reading College, the group is likely to remain a valuable resource for professionals in the Reading area and beyond.  

A Celebration of What We've Achieved--And Announcing Our Winners

As the sun sets on the #SummerofSolutions Challenge, it's time to reflect and celebrate! The journey we embarked upon together was not just about providing answers – it was about fostering a sense of community, encouraging collaboration, and unlocking the true potential of the Power Platform tools.   From the initial announcement to the final week's push, the Summer of Solutions Challenge has been a whirlwind of engagement and growth. It was a call to action for every member of our Power Platform community, urging them to contribute their expertise, engage in discussions, and elevate collective knowledge across the community as part of the low-code revolution.   Reflecting on the Impact As the challenge ends, it's essential to reflect on the impact it’s had across our Power Platform communities: Community Resilience: The challenge demonstrated the resilience of our community. Despite geographical distances and diverse backgrounds, we came together to contribute, learn, and collaborate. This resilience is the cornerstone of our collective strength.Diverse Expertise: The solutions shared during the challenge underscore the incredible expertise within our community. From intricate technical insights to creative problem-solving, our members showcased their diverse skill sets, enhancing our community's depth.Shared Learning: Solutions spurred shared learning. They provided opportunities for members to grasp new concepts, expand their horizons, and uncover the Power Platform tools' untapped potential. This learning ripple effect will continue to shape our growth. Empowerment: Solutions empowered community members. They validated their knowledge, boosted their confidence, and highlighted their contributions. Each solution shared was a step towards personal and communal empowerment. We are proud and thankful as we conclude the Summer of Solutions Challenge. The challenge showed the potential of teamwork, the benefit of knowledge-sharing, and the resilience of our Power Platform community. The solutions offered by each member are more than just answers; they are the expression of our shared commitment to innovation, growth, and progress!     Drum roll, Please... And now, without further ado, it's time to announce the winners who have risen above the rest in the Summer of Solutions Challenge!   These are the top community users and Super Users who have not only earned recognition but have become beacons of inspiration for us all.   Power Apps Community:  Community User Winner: @SpongYe Super User Winner: Pending Acceptance Power Automate Community:  Community User Winner: @trice602 Super User Winner: @Expiscornovus  Power Virtual Agents Community: Community User Winner: Pending AcceptanceSuper User: Pending Acceptance Power Pages Community: Community User Winner: @OOlashyn Super User Winner: @ChristianAbata   We are also pleased to announced two additional tickets that we are awarding to the Overall Top Solution providers in the following communities:    Power Apps: @LaurensM   Power Automate: @ManishSolanki    Thank you for making this challenge a resounding success. Your participation has reaffirmed the strength of our community and the boundless potential that lies within each of us. Let's keep the spirit of collaboration alive as we continue on this incredible journey in Power Platform together.Winners, we will see you in Vegas! Every other amazing solutions superstar, we will see you in the Community!Congratulations, everyone!

September featured user group leader

 Ayonija Shatakshi, a seasoned senior consultant at Improving, Ohio, is a passionate advocate for M365, SharePoint, Power Platform, and Azure, recognizing how they synergize to deliver top-notch solutions. Recently, we asked Ayonija to share her journey as a user group leader, shedding light on her motivations and the benefits she's reaped from her community involvement.      Ayonija embarked on her role as a user group leader in December 2022, driven by a desire to explore how the community leveraged various Power Platform components. When she couldn't find a suitable local group, she decided to create one herself!    Speaking about the impact of the community on her professional and personal growth, Ayonija says, "It's fascinating to witness how everyone navigates the world of Power Platform, dealing with license constraints and keeping up with new features. There's so much to learn from their experiences.:        Her favorite aspect of being a user group leader is the opportunity to network and engage in face-to-face discussions with fellow enthusiasts, fostering deeper connections within the community. Offering advice to budding user group leaders, Ayonija emphasized the importance of communication and consistency, two pillars that sustain any successful community initiative.      When asked why she encourages others to become user group leaders, Ayonija said, "Being part of a user group is one of the best ways to connect with experienced professionals in the same field and glean knowledge from them. If there isn't a local group, consider starting one; you'll soon find like-minded individuals."      Her highlight from the past year as a user group leader was witnessing consistent growth within the group, a testament to the thriving community she has nurtured. Advocating for user group participation, Ayonija stated, "It's the fastest route to learning from the community, gaining insights, and staying updated on industry trends."   Check out her group: Cleveland Power Platform User Group

An MPPC23 Invitation from Charles Lamanna, CVP of Microsoft Business Applications & Platform

Hear from Corporate Vice President for Microsoft Business Applications & Platform, Charles Lamanna, as he looks ahead to the second annual Microsoft Power Platform Conference from October 3rd-5th 2023 at the MGM Grand in Las Vegas.Have you got your tickets yet? Register today at www.powerplatformconf.com  

August new user groups and September user group events

We wanted to take the time to celebrate and welcome the new user groups that have joined our community. Along with that take a look at the event that might be happening near you or virtually.   Please welcome:  Biz Apps Community User Group - Power Platform Community (microsoft.com) This user group is dedicated for all community members of all skill levels to learn how to get the most out of their community experience. East Michigan Power Platform User Group - Power Platform Community (microsoft.com) This is hopefully the beginning of a community, covering eastern Michigan, built around the Power Platform.  Biz Apps Community User Group This user group is dedicated for all community members of all skill levels to learn how to get the most out of their community experience.     Events to checkout:   In-Person: September 2023 Hybrid Philadelphia Dynamics 365 & Power Platform User Group MeetDynamics 365 and Power Platform Physical Meetup Hyderabad Power Platform User Group Meetup - Sept 2023 (In-Person)Manchester September 2023 In Person Meeting Virtual: Everything Dataverse, Do you know that Dataverse is more than just a Database!POWER PLATFORM MONTHLY DIGEST- SEPTEMBERBaltic Summit 2023PL-900 Power Platform Fundamentals TrainingHR and L&D transformation through Power PlatformDynamics 365 Marketing Experience User Groups - Use Cases and NetworkingPower Platform and Dual Write from Dynamics 365 F&O PerspectiveANZ D365 FinOps Team September 2023 meetup

Users online (1,991)