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slarock
Regular Visitor

Case field in Switch not being recognized

Hello!

 

I essentially have built a flow that routes an email to a specific individual based upon their selection on a form. 

 

The issue I am having is the Switch is not recognizing the form selection and keep sending all replies to default. I believe my field in Equals is not being recognized and am not sure if it's a formatting issue? 

 

As seen below, if someone chooses "Care Management (Adult)" I would like it to be emailed to a specific individual but that is not currently working.

 

Capture.PNG

 

1 ACCEPTED SOLUTION

Accepted Solutions

Hi @slarock ,

 

I agree with @Pstork1 's suggestion.

You have set the "Program you w" column allow Multiple answers, right?

Two solutions for your issue:

1.Please don't allow Multiple answers to the "Program you w" column. and recreate the flow, then the flow could work.

2. Take a try with @Pstork1 's suggestion with the First expression outside the "Program you w" dynamic content.

 

Best regards,

Alice       

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

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Pstork1
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You can check what the field actually looks like by examining the input and outputs from a previous run.  Does the value in the run match what you have in the Case Equals field?



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@Pstork1, I'm not sure if I identified it correctly but I changed Adventure Based Counseling (for example) to ["Adventure Based Counseling"] and got the below notification.

 

The template validation failed: 'The template action 'Switch' at line '1' and column '1923' is not valid: the value '[ "Adventure Based Counseling" ]' specified for 'case' property in switch case 'Case' is not allowed. Only values of types string, number or a '@parameters()' expression that evaluates to a number or a string is allowed.'.

Pstork1
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Most Valuable Professional

Can you post a screenshot of the inputs for actions from a previous run?  That will help you identify exactly what the value should be in the case statement.  What you entered is probably being interpreted as an Array rather than a string with brackets



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Yes, I believe this is it?

 

Capture.PNG

Pstork1
Most Valuable Professional
Most Valuable Professional

The result from that run says that your input variable in the switch is an Array containing one element which is equal to 

"Adventure Based Counseling"

None of the switch values in your original post were equal to that.  More importantly you can't switch based on an array.  I think what you want in the switch value should be 

First(Program You were...)

You need to use a First() function to get the string value inside the array. 



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Hi @slarock ,

 

I agree with @Pstork1 's suggestion.

You have set the "Program you w" column allow Multiple answers, right?

Two solutions for your issue:

1.Please don't allow Multiple answers to the "Program you w" column. and recreate the flow, then the flow could work.

2. Take a try with @Pstork1 's suggestion with the First expression outside the "Program you w" dynamic content.

 

Best regards,

Alice       

 

Community Support Team _ Alice Zhang
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

Thank you, @Pstork1 .  I'll have to enlist help as that is above my user knowledge.  I did have multiple selections allowed on the form and have changed it to only one allowed and that has seemed to resolve the issue. Thanks again.

Pstork1
Most Valuable Professional
Most Valuable Professional

Turning off multiple selections changed it to return the actual text rather than an array of strings.  So that would solve the problem.



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