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donAlto
Level: Powered On

Changed Flow Connections Broke Email Approvals

Hi All,

I recently moved over a couple flows over to a system account.

In so doing, everything seems fine EXCEPT approvals can no longer be done via email. If you try clicking any of the approve/reject buttons in the email it spins for a bit then simply says "an error occured. Please try again later".

No issue if i got to Flow to approve there directly, it's just bugging out in the email.

 

It must have something to do with the connection but i dont know how to debug this? Any ideas?

1 ACCEPTED SOLUTION

Accepted Solutions
Community Support Team
Community Support Team

Re: Changed Flow Connections Broke Email Approvals

 

Hi @donAlto ,

 

Please check this:

39.PNG

The team is actively working on mitigating the issue.

If there are any updates, we will post back.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

3 REPLIES 3
Dual Super User
Dual Super User

Re: Changed Flow Connections Broke Email Approvals

@donAlto 

 

Does the service account have exchnage online license

Go and make sure the mailbox is accessible for this account 

Ensure the mailbox has its timezone set

 

Then after some time retry running the flow again and check

 

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If this post helps answer your question, please click on “Accept as Solution” to help other members find it more quickly. If you thought this post was helpful, please give it a Thumbs Up.

 

 

Community Support Team
Community Support Team

Re: Changed Flow Connections Broke Email Approvals

 

Hi @donAlto ,

 

Please check this:

39.PNG

The team is actively working on mitigating the issue.

If there are any updates, we will post back.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

View solution in original post

Community Support Team
Community Support Team

Re: Changed Flow Connections Broke Email Approvals

 

Hi @donAlto ,

 

My latest test results show that the approval request has been completed in the Approval email.

Please try again.

 

Best Regards,

Community Support Team _ Barry
If this post helps, then please consider Accept it as the solution to help the other members find it more quickly.

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