cancel
Showing results for 
Search instead for 
Did you mean: 
Reply
Fluxcompensator
Frequent Visitor

Changing Jira Ticket Account ID to Reporter ID

Dear Community,

 

first of all, I'm no coder, scripter or programmer. I'm an IT guy and I unterstand tech, but not too deep into programming and so on.

In my company I use Microsoft Forms and power automate to create a Jira Ticket for our Jira Service Desk (Cloud). The reason behind this approach is that on this way we get all the answers we are asking in the forms formular and the quality of our tickets improves. This workflow isn't online yet, cause there is still one Problem. 

The Forms formular is been read fine into the jira mask and all fields are put in context. In the extended settings box of Jira I can select a Reporter ID. 

  • If I don't select an ID Jira always uses my name as creator of each ticket, as i created the form and/or the flow.
  • If i select an pre defined User like "Enterprise Jira Email handler"(JEMH), or "Automation for Jira", always this user is used to create the ticket and we cannot search in our jira enviroment for the user who created a ticket. 
  • If I try to insert the variable "Responders email", which is provided by the forms dynamic content, the flow doesn't work cause the error says that the corresponding ""reporter""Account ID mailaddress@domain.com  does not exist."

 

The Atlassian Support told me,

Quote:

This error tells us that the reporter is trying to be added to the ticket using the reporter's email address. To improve user privacy in accordance with the European General Data Protection Regulation (GDPR), our API no longer supports identifying users by their email or username (as announced here).

 

In order to update the reporter field, you need to update the reporter field using the Account ID of the reporter.
According to Microsoft's documentation on their Jira Connector, it should be possible to use the Reporter Id. Can you please check if you are able to create tickets when using the Reporter Id instead of the reporter email?

End Quote

 

This is where I stuck right now. How can I get the Reporter ID into the Creator ID (its written in German "Melder ID") Field? 

image.png

 

Thanks for your help in advance

Cheers Flux

 

PS: the Jira Documentation for the Flow Connector wasn't very helpful to me

https://docs.microsoft.com/en-us/connectors/jira/

13 REPLIES 13
JohnAageAnderse
Memorable Member
Memorable Member

Hello @Fluxcompensator 

In your flow, do you have the Reporter ID of the user who requested the ticket?

Assuming you have the Reporter ID - in the field "Melder-ID", open the drop down, scroll to the bottom and choose "Enter custom value".

This will allow you to add the dynamic value where your Report ID is!

Hope this is what you are looking for 🙂

Kind regards, John

Dear @JohnAageAnderse ,

 

thanks for your reply. Unfortunately there is no Reporter ID in the drop down field. I can choose the "Enter custom value" but than the dialog changes to either the fields I created in forms, or to use variables (which I don't know). 

As we use single sign on (SSO) in our company each user who uses the forms form would not be asked for his name, cause his mail address will automatically pushed through to the power automate process and to the Jira ticket. 

I don't know a way to get the Reporter ID correctly, if each user can write anything in a Question field in the Forms form I'll get anything but a correct Reporter ID. 

I just got me the Forms Pro Version and hope I can manage anything with the variable Option in regard of the Reporter ID.

 

If you have any easy way to get the Reporter ID out from the Forms Formular, or the Power automate Tool I'll be grateful. 

Kind regards Flux

Hello @Fluxcompensator 

 

Are the people who will use the Forms all registered in Jira with an account?

If so, could you use the List users by project action to get the users and then filter for the needed one? That will get you the Account Id.

Kind regards, John

Hi @JohnAageAnderse 

 

all (if they ever created a ticket before) users are registered as basic Service Desk users without a licence. 

Unfortunately I stopped following you at "use the list users by project action" 😀

Could you guide me through the process to get there, cause as i mentioned in the beginning I'm no coder or scripter in any way?

 

thanks in advance 

Flux

Hello @Fluxcompensator 

 

The Jira Connector has several actions that you can use - one of them should be named "List users by project". Your link to Jira Connector was what gave me the idea 🙂

If you can find the action, try adding it to your flow and show a screenshot of it. That may help me and other to guide you further.

Kind regards, John

Hi @JohnAageAnderse ,

 

these are the extended options I can find at the connector.

the extended options at the bottom of the Jira "Create a new issue" Window

The extended options at the right top of the Jira "Create a new Issue" Window

and the selector of the dynamic contend with either the variables I created in Forms, or some programming variables.

 

I cannot find anything like "List Users by project". As I mentioned at the top of my post we are using Jira Cloud. Could this make the difference?

kind regards Flux

 

 

 

Fluxcompensator_0-1595858377400.pngFluxcompensator_1-1595858396570.png

Fluxcompensator_2-1595858499190.png

 

Hi @JohnAageAnderse 

 

I think I found what you meant.

I added a new Item to the Flow called "list User by Project" aka "Benutzer nach Projekt auflisten"

Fluxcompensator_0-1595860455370.png

I had to choose a Project and I chose our Service Desk project

What's next?

kind regards Flux

Hello @Fluxcompensator 

Ok, good that you found it 🙂

That action should then give you all the users of the IT_Service_Desk as the output and the output contains their email address.

I would suggest that you now add a new action after the "Benutzer nach Projekt auflisten", search for "Filter Array".

As input to the "Filter Array" action, use the output from the "Benutzer nach Projekt auflisten" action - not sure what it is named, could be "Body", "Output" or "Value" - if in doubt, take a screenshot and share it with us.

Anyway, in the "Filter Array" action, you can add a condition for what you want to filter on! Example like this:

Flow.Flux.Filter array and condition.jpg

As mentioned, your actual dynamic fields for the emails will be different from the shown. 

I have a condition after the "Filter Array", to test for how many users I find in the "Filter Array" action - there should only be one, so in case there is either 0 or 2 or more, then that is an error situation and should be handled. We can think about that later.

In the Yes branch of the condition, this is where you can put the registration in Jira action "Create a new issue", but maybe just leave it out for now, so you don't create unwanted issues, till the flow is working as you wish.

Try the above and let's hear back 🙂

Kind regards, John

good morning @JohnAageAnderse ,

 

step for step we getting somewhere 😉

I added the filter and a condition - not sure what each of them really is doing. My flow looks like this at the moment.

Flow with conditions.png

I run it once and just got the "if not" condition email I set. 

actually I have no clue what I'm filtering for and how to set the right condition. 🤔

kind regards Flux

Hello @Fluxcompensator 

You went a little too far 🙂

The Filter Array action must have the Body (Korper) of the "List users by project" in the From field. The condition in the Filter Array looks correct.

After the Filter Array action, you need to check for how many users you have in the output from the Filter Array action. This is done by adding a Condition action with this condition:

length(body('Array_filtern')) is equal to 1

The first field contains the expression to count how many users you got from the Filter Array action and if it is equal to 1, then enter the Yes branch, else enter the No branch of the condition.

 

If you end up in the Yes branch, then you can register the issue!

If you end up in the No branch, then something is wrong 🙂 and you have to investigate!

Kind regards, John

Hello @Fluxcompensator 

To help you along, I cut and pasted together the flow from your screenshots 🙂 Hope it helps you on the way!

Flow.Flux.How it should look like.jpg

Kind regards, John

Hello @JohnAageAnderse 

 

thanks for your help so far. I'm quite busy with other issues too, so i wont be able to come back to you till Friday I think.

If I have time in between I'll try your suggestions, hope for the best and share my results 👍

kind regards Flux 

Dear @JohnAageAnderse ,

 

sorry for the delay, but as you know, other issues tend to keep up all the time 😉

I had the chance to talk to someone in my company who has a general understanding of the power automate tools and we where able to try out some things. During this process we hit another wall and as it seems the Table we are filtering for, doesn't hold the data we where expecting. 

The Array we implemented "list user by Project" from Jira seems incomplete. In between the Service Desk Project there is a "People" Section with all the "Service Desk Customers"(User without a licence) I want to filter for. 

In the Atlassian Administration there is a "User" (User with several licences) Section with all Users of all Products we have from Atlassian. 

During the filter process of our workflow only 55 Names are processed - the right project is selected and there should be more than 200 Names. Also some of the Names that should be in the list can not be resolved by the email address, cause there have only a "Jira Display Name". That's the Name I wanted to use for the Responder ID, but as I said, the list seems incomplete. 

At the moment I don't know how to overcome this problem, but I have to open a Ticket at the Atlassian Support first, before we can move on. 

So thanks again for your help so far, I'll come back to you If Atlassian can provide a Workaround, or a solution.

Kind regards

Flux

Helpful resources

Announcements

Celebrating the June Super User of the Month: Markus Franz

Markus Franz is a phenomenal contributor to the Power Apps Community. Super Users like Markus inspire others through their example, encouragement, and active participation.    The Why: "I do this to help others achieve what they are trying to do. As a total beginner back then without IT background I know how overwhelming things can be, so I decided to jump in and help others. I also do this to keep progressing and learning myself." Thank you, Markus Franz, for your outstanding work! Keep inspiring others and making a difference in the community! 🎉  Keep up the fantastic work! 👏👏 Markus Franz | LinkedIn  Power Apps: mmbr1606  

Copilot Cookbook Challenge | Week 1 Results | Win Tickets to the Power Platform Conference

We are excited to announce the "The Copilot Cookbook Community Challenge is a great way to showcase your creativity and connect with others. Plus, you could win tickets to the Power Platform Community Conference in Las Vegas in September 2024 as an amazing bonus.   Two ways to enter: 1. Copilot Studio Cookbook Gallery:  https://aka.ms/CS_Copilot_Cookbook_Challenge 2. Power Apps Copilot Cookbook Gallery: https://aka.ms/PA_Copilot_Cookbook_Challenge   There will be 5 chances to qualify for the final drawing: Early Bird Entries: March 1 - June 2Week 1: June 3 - June 9Week 2: June 10 - June 16Week 3: June 17 - June 23Week 4: June 24 - June 30     At the end of each week, we will draw 5 random names from every user who has posted a qualifying Copilot Studio template, sample or demo in the Copilot Studio Cookbook or a qualifying Power Apps Copilot sample or demo in the Power Apps Copilot Cookbook. Users who are not drawn in a given week will be added to the pool for the next week. Users can qualify more than once, but no more than once per week. Four winners will be drawn at random from the total qualifying entrants. If a winner declines, we will draw again at random for the next winner.  A user will only be able to win once. If they are drawn multiple times, another user will be drawn at random. Prizes:  One Pass to the Power Platform Conference in Las Vegas, Sep. 18-20, 2024 ($1800 value, does not include travel, lodging, or any other expenses) Winners are also eligible to do a 10-minute presentation of their demo or solution in a community solutions showcase at the event. To qualify for the drawing, templates, samples or demos must be related to Copilot Studio or a Copilot feature of Power Apps, Power Automate, or Power Pages, and must demonstrate or solve a complete unique and useful business or technical problem. Power Automate and Power Pagers posts should be added to the Power Apps Cookbook. Final determination of qualifying entries is at the sole discretion of Microsoft. Weekly updates and the Final random winners will be posted in the News & Announcements section in the communities on July 29th, 2024. Did you submit entries early?  Early Bird Entries March 1 - June 2:  If you posted something in the "early bird" time frame complete this form: https://aka.ms/Copilot_Challenge_EarlyBirds if you would like to be entered in the challenge.   Week 1 Results:  Congratulations to the Week 1 qualifiers, you are being entered in the random drawing that will take place at the end of the challenge. Copilot Cookbook Gallery:Power Apps Cookbook Gallery:1.  @Mathieu_Paris 1.   @SpongYe 2.  @Dhanush 2.   @Deenuji 3.  n/a3.   @Nived_Nambiar  4.  n/a4.   @ManishSolanki 5.  n/a5.    n/a

Your Moment to Shine: 2024 PPCC’s Got Power Awards Show

For the third year, we invite you, our talented community members, to participate in the grand 2024 Power Platform Community Conference's Got Power Awards. This event is your opportunity to showcase solutions that make a significant business impact, highlight extensive use of Power Platform products, demonstrate good governance, or tell an inspirational story. Share your success stories, inspire your peers, and show off some hidden talents.  This is your time to shine and bring your creations into the spotlight!  Make your mark, inspire others and leave a lasting impression. Sign up today for a chance to showcase your solution and win the coveted 2024 PPCC’s Got Power Award. This year we have three categories for you to participate in: Technical Solution Demo, Storytelling, and Hidden Talent.      The Technical solution demo category showcases your applications, automated workflows, copilot agentic experiences, web pages, AI capabilities, dashboards, and/or more. We want to see your most impactful Power Platform solutions!  The Storytelling category is where you can share your inspiring story, and the Hidden Talent category is where your talents (such as singing, dancing, jump roping, etc.) can shine! Submission Details:  Fill out the submission form https://aka.ms/PPCCGotPowerSignup by July 12th with details and a 2–5-minute video showcasing your Solution impact. (Please let us know you're coming to PPCC, too!)After review by a panel of Microsoft judges, the top storytellers will be invited to present a virtual demo presentation to the judges during early August. You’ll be notified soon after if you have been selected as a finalist to share your story live at PPCC’s Got Power!  The live show will feature the solution demos and storytelling talents of the top contestants, winner announcements, and the opportunity to network with your community.  It's not just a showcase for technical talent and storytelling showmanship, show it's a golden opportunity to make connections and celebrate our Community together! Let's make this a memorable event! See you there!   Mark your calendars! Date and Time: Thursday, Sept 19th Location: PPCC24 at the MGM Grand, Las Vegas, NV 

Tuesday Tip | Accepting Solutions

It's time for another TUESDAY TIPS, your weekly connection with the most insightful tips and tricks that empower both newcomers and veterans in the Power Platform Community! Every Tuesday, we bring you a curated selection of the finest advice, distilled from the resources and tools in the Community. Whether you’re a seasoned member or just getting started, Tuesday Tips are the perfect compass guiding you across the dynamic landscape of the Power Platform Community.   To enhance our collaborative environment, it's important to acknowledge when your question has been answered satisfactorily. Here's a quick guide on how to accept a solution to your questions: Find the Helpful Reply: Navigate to the reply that has effectively answered your question.Accept as Solution: Look for the "Accept as Solution" button or link, usually located at the bottom of the reply.Confirm Your Selection: Clicking this button may prompt you for confirmation. Go ahead and confirm that this is indeed the solution.Acknowledgment: Once accepted, the reply will be highlighted, and the original post will be marked as "Solved". This helps other community members find the same solution quickly. By marking a reply as an accepted solution, you not only thank the person who helped you but also make it easier for others with similar questions to find answers. Let's continue to support each other by recognizing helpful contributions. 

Reminder: To register for the Community Ambassador Call on June 13th

Calling all Super Users & User Group Leaders   Reminder: To register for the Community Ambassador Call on June 13th—for an exclusive event for User Group Leaders and Super Users! This month is packed with exciting updates and activities within our community.   What's Happening: Community Updates: We'll share the latest developments and what's new in our vibrant community.Special Guest Speaker: Get ready for an insightful talk and live demo of Microsoft Copilot Studio templates by our special guest.Regular Updates: Stay informed with our routine updates for User Groups and Super Users.Community Insights: We'll provide general information about ongoing and upcoming community initiatives. Don't Miss Out: Register Now: Choose the session that fits your schedule best.Check your private messages or Super User Forum for registration links. We're excited to connect with you and continue building a stronger community together.   See you at the call!  

May 2024 Community Newsletter

It's time for the May Community Newsletter, where we highlight the latest news, product releases, upcoming events, and the amazing work of our outstanding Community members.   If you're new to the Community, please make sure to follow the latest News & Announcements and check out the Community on LinkedIn as well! It's the best way to stay up-to-date with all the news from across Microsoft Power Platform and beyond.        COMMUNITY HIGHLIGHTS Check out the most active community members of the last month! These hardworking members are posting regularly, answering questions, kudos, and providing top solutions in their communities. We are so thankful for each of you--keep up the great work! If you hope to see your name here next month, follow these awesome community members to see what they do!   Power AppsPower AutomateCopilot StudioPower PagesWarrenBelzcreativeopinionExpiscornovusFubarAmikNived_NambiarPstork1OliverRodriguesmmbr1606ManishSolankiMattJimisonragavanrajantimlSudeepGhatakNZrenatoromaoLucas001iAm_ManCatAlexEncodianfernandosilvaOOlashynJmanriqueriosChriddle  BCBuizerExpiscornovus  a33ikBCBuizer  SebSDavid_MA  dpoggermannPstork1     LATEST NEWS   We saw a whole host of amazing announcements at this year's #MSBuild, so we thought we'd share with you a bite sized breakdown of the big news via blogs from Charles Lamanna, Sangya Singh, Ryan Cunningham, Kim Manis, Nirav Shah, Omar Aftab, and ✊🏾Justin Graham :   New ways of development with copilots and Microsoft Power PlatformRevolutionize the way you work with Automation and AIPower Apps is making it easier for developers to build with Microsoft Copilot and each otherCopilot in Microsoft Fabric is now generally available in Power BIUnlock new levels of productivity with Microsoft Dataverse and Microsoft Copilot StudioMicrosoft Copilot Studio: Building copilots with agent capabilitiesMicrosoft Power Pages is bringing the new standard in secure, AI-powered capabilities   If you'd like to relive some of the highlights from Microsoft Build 2024, click the image below to watch a great selection of on-demand Keynotes and sessions!         WorkLab Podcast with Charles Lamanna   Check out the latest episode of the WorkLab podcast with CVP of Business Apps and Platforms at Microsoft, Charles Lamanna, as he explains the ever-expanding evolution of Copilot, and how AI is offering new opportunities for business leaders. Grab yourself a coffee and click the image below to take a listen.       Event Recap: European Collaboration and Cloud Summits 2024   Click the image below to read a great recap by Mark Kashman about the recent European Collaboration Summit and European Cloud Summit held in Germany during May 2024. Great work everybody!       UPCOMING EVENTS European Power Platform Conference - SOLD OUT! Congrats to everyone who managed to grab a ticket for the now SOLD OUT European Power Platform Conference, which takes place in beautiful Brussels, Belgium, on 11-13th June. With a great keynote planned from Ryan Cunningham and Sangya Singh, plus expert sessions from the likes of Aaron Rendell, Amira Beldjilali, Andrew Bibby, Angeliki Patsiavou, Ben den Blanken, Cathrine Bruvold, Charles Sexton, Chloé Moreau, Chris Huntingford, Claire Edgson, Damien Bird, Emma-Claire Shaw, Gilles Pommier, Guro Faller, Henry Jammes, Hugo Bernier, Ilya Fainberg, Karen Maes, Lindsay Shelton, Mats Necker, Negar Shahbaz, Nick Doelman, Paulien Buskens, Sara Lagerquist, Tricia Sinclair, Ulrikke Akerbæk, and many more, it looks like the E in #EPPC24 stands for Epic!   Click the image below for a full run down of the exciting sessions planned, and remember, you'll need to move quickly for tickets to next year's event!       AI Community Conference - New York - Friday 21st June Check out the AI Community Conference, which takes place at the Microsoft Corporate building on Friday 21st June at 11 Times Square in New York City. Here, you'll have the opportunity to explore the latest trends and breakthroughs in AI technology alongside fellow enthusiasts and experts, with speakers on the day including Arik Kalininsky, Sherry Xu, Xinran Ma, Jared Matfess, Mihail Mateev, Andrei Khaidarov, Ruven Gotz, Nick Brattoli, Amit Vasu, and more. So, whether you're a seasoned professional or just beginning your journey into AI, click the image below to find out more about this exciting NYC event.       TechCon365 & Power Platform Conference - D.C. - August 12-16th ** EARLY BIRD TICKETS END MAY 31ST! ** Today's the perfect time to grab those early bird tickets for the D.C. TechCon365 & PWRCON Conference at the Walter E Washington Center on August 12-16th! Featuring the likes of Tamara Bredemus, Sunny Eltepu, Lindsay Shelton, Brian Alderman, Daniel Glenn, Julie Turner, Jim Novak, Laura Rogers, Microsoft MVP, John White, Jason Himmelstein, Luc Labelle, Emily Mancini, MVP, UXMC, Fabian Williams, Emma Wiehe, Amarender Peddamalku, and many more, this is the perfect event for those that want to gain invaluable insights from industry experts. Click the image below to grab your tickets today!         Power Platform Community Conference - Sept. 18-20th 2024 Check out some of the sessions already planned for the Power Platform Community Conference in Las Vegas this September. Holding all the aces we have Kristine Kolodziejski, Lisa Crosbie, Daniel Christian, Dian Taylor, Scott Durow🌈, David Yack, Michael O. and Aiden Kaskela, who will be joining the #MicrosoftCommunity for a series of high-stakes sessions! Click the image below to find out more as we go ALL-IN at #PPCC24!       For more events, click the image below to visit the Community Days website.    

Users online (5,057)